HP xw6400 User's Guide Page 130
- Page / 208
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Problem Cause Solution
The correct printer driver for
the application is not installed.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
where [printer port] is the address of the printer
being used. If the printer works, reload the printer
driver.
If you are on a network, you
might not have made the
connection to the printer.
Make the proper network connections to the printer.
Printer might have failed. Run printer self-test.
Printer does not turn on. The cables might not be
connected properly.
Reconnect all cables.
Printer prints garbled information. The correct printer driver is not
installed.
Install the correct printer driver for the application.
The cables might not be
connected properly.
Reconnect all cables.
Printer memory might be
overloaded.
Reset the printer by turning it off for one minute, then turn
it back on.
Printer is offline. The printer might be out of
paper.
1. Verify the paper tray and refill it if it is empty.
2. Select online.
Solving keyboard and mouse problems
Table 5-10 Keyboard and mouse problems
Problem Cause Solution
Keyboard commands and typing
are not recognized by the
workstation.
Keyboard connector is not
properly connected.
1. Power off the workstation.
2. Reconnect the keyboard to the back of the
workstation and restart the workstation.
Program in use has stopped
responding to commands.
Shut down the workstation using the mouse, and then
restart the workstation.
Keyboard needs repairs. Replace the keyboard.
Keyboard key is stuck down. Remove any debris from the keyboard.
Workstation is in mode. Press the power button to resume from mode.
Cursor will not move using the
arrow keys on the keypad.
The Num Lock key might be
on.
Press the Num Lock key. The Num Lock light should not
be on if you want to use the arrow keys. The Num Lock key
can be disabled (or enabled) in Computer Setup.
Mouse does not respond to
movement or is too slow.
Mouse connector is
not properly plugged into the
back of the workstation.
1. Shut down the workstation using the keyboard.
2. Plug the mouse connector into the PS/2 mouse
connector slot in the workstation, and restart the
workstation.
Table 5-9 Printer problems (continued)
120 Chapter 5 System diagnostics and troubleshooting ENWW
- Technical Reference Guide 1
- Table of contents 5
- 1 Product overview 11
- Product features 12
- Front panel components 13
- Rear panel components 14
- ENWW Product features 5 15
- Product specifications 16
- Power supply specifications 17
- Power consumption 18
- Environmental specifications 19
- ENERGY STAR 21
- Linux-enabled workstations 25
- HP software 27
- The RestorePlus! process 28
- Recovery Partition 29
- Protecting the software 30
- Ordering backup software 31
- 3 System management 33
- Computer Setup (F10) Utility 34
- BIOS ROM 35
- Desktop management 44
- HP Client Manager Software 45
- System Software Manager 46
- Proactive Change Notification 46
- Subscriber’s Choice 46
- ROM flash 47
- Replicating the setup 48
- Dual-State Power Button 50
- HP support website 50
- Asset tracking and security 51
- Password security 52
- Arabic / Greek - Russian / 55
- Drive Protection System 59
- Thermal sensor 59
- Service considerations 62
- Grounding the work area 63
- Cables and connectors 65
- Hard drives 65
- Lithium coin cell battery 65
- Customer Self-Repair 66
- Predisassembly procedures 67
- System board components 68
- Disassembly order 70
- Security lock (optional) 71
- Cable lock (optional) 72
- Side access panel 73
- Front Bezel 74
- Bezel blanks 75
- Top cover 75
- Memory fan 79
- System fan assembly 81
- Power supply 81
- Memory 82
- Installing memory module 83
- PCI Slots 84
- PCI retainer 85
- PCI Express 86
- PCI removal 87
- PCI Express removal 88
- PCI installation 89
- PCI Express installation 90
- Battery 92
- Power connections to drives 93
- Optical drive 94
- Diskette drive (optional) 96
- Hard drive 98
- CPU heatsink 101
- Replacing the CPU heatsink 102
- Processor 104
- Replacing the processor 105
- System board 106
- Replacing the system board 107
- 5 System diagnostics and 109
- E-Support 110
- Troubleshooting checklist 111
- LED color definitions 112
- Key features and benefits 113
- Theory of operation 113
- Diagnostic Utility on CD 113
- User Interface 114
- Test tab 115
- Status tab 116
- Help tab 117
- Diagnostic error codes 118
- Solving minor problems 121
- Solving power supply problems 122
- Problem Cause Solution 123
- Power supply shuts down 123
- Solving diskette problems 124
- Solving display problems 127
- Solving audio problems 128
- Solving printer problems 129
- Solving network problems 133
- Solving memory problems 134
- Solving processor problems 135
- POST and error messages 138
- A Appendix A — SAS devices 147
- SAS RAID 0 configuration 149
- SAS RAID 1 configuration 150
- SAS RAID 1E configuration 152
- B Appendix B — SATA devices 155
- Attaching SATA HDDs 156
- Configuring system BIOS 157
- Creating RAID volumes 158
- Deleting RAID volumes 159
- C Appendix C — Connector pins 161
- Connector pin descriptions 162
- D Appendix D — System board 171
- E Appendix E — Routine care 173
- Maximizing the airflow 175
- Cleaning the workstation case 176
- Cleaning the keyboard 177
- Cleaning the monitor 178
- Cleaning the mouse 179
- Using the CMOS Button 183
- Initial troubleshooting 186
- No power 187
- No power, part 2 188
- No power, part 3 189
- No video 190
- No video, part 2 191
- No video, part 3 192
- Error messages 193
- Error messages, part 2 194
- Error messages, part 3 195
- No operating system loading 196
- Non-functioning device 203
- H Appendix H — PCI bus layout 205
- Figure H-1 PCI bus layout 206
- Bus# Dev# Fn# Device# 208
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