Hp LaserJet 9000 Printer series User Manual download pdf (Page 36)

36 3 Problem solving ENWW

Resolving common problems

Common device problems

Situation Possible Reason

The device does not turn

on.

z Make sure that the power cord is firmly plugged into the

2,000-sheet input tray.

z Turn the printer off, check all the cable connections, and turn

the printer on.

The printer does not

recognize the device or the

user LED on the device is

off.

z Check the device power cord.

z Make sure that the device has been configured in the printer

driver.

z Check the HP Jet-Link connector.

z Print a configuration page to see if the device is operating

normally.

z If the printer still does not recognize the device, contact your

local authorized HP service provider. (See “Service and

support” on page 61.)

The job was not stapled.

z The stapler is out of staples and AUTO CONTINUE is set to ON.

z A single-page job was sent to the stapler; one-page jobs are

not stapled.

z The wrong size or type of paper was used for the job.

z More than 50 sheets of 75-g/m

(20-lb) media were sent to

the stapler, exceeding its capacity.

Note

Transparencies, envelopes, labels, and cut-sheet paper are

supported in the stacker bin. The stapler can staple jobs of 2 to

50 sheets of 75-g/m

(20-lb) media. If the job is thicker than this,

the job is ejected unstapled. The stacker bin can hold a maximum

of 1,000 sheets, depending on the paper size and weight.

z The stapler has bent or broken staples in the stapler head.

z A staple jam exists, or a staple jam was recently cleared (up

to two sequential jobs might not be stapled).

z The job was sent to a bin other than the stapler bin because

the wrong size or type of paper was used for the job.

z The interface cable to the stapler unit might be defective or is

not connected properly.

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Hp LaserJet 9000 Printer series User Manual Page 36

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