Hp Color LaserJet Enterprise Multifunction M680 Print User Manual

User GuideColor LaserJet Enterprise MFP M680M680zM680fM680dnwww.hp.com/support/colorljMFPM680

Clean the pickup rollers and separation pad in the document feeder ... 165Improve fax image quality ...

Menu item DescriptionRedial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials ifthe number dialed doe

Menu item DescriptionError Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it issending or receiving a fa

Menu item DescriptionRing Interval Touch the box beneath the Ring Interval heading to open the keypad. Enter a value forthe ring interval on the keypa

Send a fax1. Place the document face-down on the scannerglass, or place it face-up in the document feederand adjust the paper guides to fit the size o

5. Enter a phone number, and then touch the OKbutton. 6. Touch the Start button to send the fax.NOTE: You can preview the image at any timeby touchi

8 Manage the product●Configure IP network settings●HP Utility for Mac OS X●HP Embedded Web Server●HP Web Jetadmin●Product security features●Economy se

Configure IP network settings●Printer sharing disclaimer●View or change network settings●Rename the product on a network●Manually configure IPv4 TCP/I

3. On the Device Information page, the default product name is in the Device Name field. You can changethis name to uniquely identify this product.NOT

3. To configure the address, touch the Address button and then touch the field to open a keypad.4. Use the keypad to enter the address, and then touch

HP Utility for Mac OS XUse the HP Utility for Mac OS X to check product status or to view or change product settings from yourcomputer.You can use the

The volume for sounds coming from the fax accessory is too high or too low ... 178Index ...

Menu Item Description Update Firmware Transfers a firmware update file to the product.NOTE: This option is available only after you open the View men

HP Embedded Web Server●How to access the HP Embedded Web Server (EWS)●HP Embedded Web Server featuresUse the HP Embedded Web Server to manage printing

●Scan/Digital Send tab (MFP models only)●Fax tab (MFP models only)●Troubleshooting tab●Security tab●HP Web Services tab●Networking tab●Other Links lis

Table 8-2 HP Embedded Web Server General tab (continued)Menu DescriptionControl Panel Administration Menu Shows the menu structure of the Administrat

Table 8-3 HP Embedded Web Server Copy/Print tab (continued)Menu DescriptionCopy Settings (MFP models only) Configure the default options for copy job

Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued)Menu DescriptionOXPd: Workflow Use third-party workflow tools.Digital Sending Softw

Security tabTable 8-7 HP Embedded Web Server Security tabMenu DescriptionGeneral Security Settings for general security, including the following:●Con

Table 8-9 HP Embedded Web Server Networking tab (continued)Menu DescriptionNetwork Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings,

Other Links listNOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on theGeneral tab. The following are th

HP Web JetadminHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products, including p

x ENWW

Product security features●Security statements●IP Security●Sign in to the product●Assign a system password●Encryption support: HP High Performance Secu

b. Open a Web browser, and in the address line, type the IP address or host name exactly as itdisplays on the product control panel. Press the Enter k

Economy settings●Optimize speed or energy usage●Set Sleep mode●Set the Sleep ScheduleOptimize speed or energy usageBy default the product stays warm b

3. Open the Date/Time Format menu and configure the following settings:●Date Format●Time Format4. Touch the Save button.5. Open the Date/Time menu and

Software and firmware updatesHP regularly updates features that are available in the product firmware. To take advantage of the mostcurrent features,

9 Solve general problems●Customer support●Control panel help system●Restore factory-set defaults●A “Cartridge is low” or “Cartridge is very low” messa

Customer supportGet telephone support for your country/regionHave the product name, serial number, date of purchase, andproblem description ready.Coun

Control panel help systemThe product has a built-in Help system that explains how to use each screen. To open the Help system, touchthe Help button i

Restore factory-set defaults1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the following

A “Cartridge is low” or “Cartridge is very low” message displayson the product control panelCartridge is low: The product indicates when a toner cartr

1 Product introduction●Product comparison●Product views●Product hardware setup and software installationFor more information:In the US, go to www.hp.c

Order suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder through service or support providers Contact an HP-authorized service or support

Product does not pick up paper or misfeeds●The product does not pick up paper●The product picks up multiple sheets of paper●The document feeder jams,

●The paper guides must be touching the sides of the paper stack to work correctly. Make sure that thepaper stack is straight and the guides are agains

Clear jamsJam locationsM680zM680fM680dn277981034515561 Output bin See Clear jams in the output bin on page 143.2 Document feeder See Clear jams in the

1. Use only paper that meets HP specifications for this product.2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a

Clear jams in Tray 1When a jam occurs, the control panel displays an animation that assists in clearing the jam.1. If jammed paper is visible in Tray

3. Gently pull the paper out of the pick up area. 4. Close the right door. 124 Chapter 9 Solve general problems ENWW

Clear jams in Tray 2 and the 500-sheet traysUse the following procedure to check for paper in all possible jam locations related to Tray 2 and the 500

4. Reinsert and close the tray. 5. Open the lower-right door. 6. Gently pull out any jammed paper. 126 Chapter 9 Solve general problems ENWW

7. Close the lower-right door. 8. Open the right door. 9. Gently pull out any jammed paper. ENWW Clear jams 127

Product comparisonModel nameModel number M680dnCZ248AM680fCZ249AM680zCZ250APaper handling Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) 1x

10. If paper is visible entering the bottom of thefuser, gently pull downward to remove it.CAUTION: Do not touch the rollers on thetransfer roller. Co

13. Open the jam-access door. If paper is jammedinside the fuser, gently pull it straight up toremove it. If the paper tears, remove all paperfragment

Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door Use the following procedure to check for paper in all possible jam loc

4. Lift the tray up and then pull it straight out toremove it. 5. If jammed paper is in the feed area, pull it downto remove it. 6. Reinstall the tray

7. Close the tray. 8. Open the lower-right door. 132 Chapter 9 Solve general problems ENWW

9. Remove any jammed paper. 10. Close the lower-right door.NOTE: If after clearing the jam the productcontrol panel displays a message that there is

Clear jams in the lower-right door Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control paneldisplay

Clear jams in the right door and the fuser areaUse the following procedure to check for paper in all possible jam locations inside the right door. Whe

3. If paper is visible entering the bottom of thefuser, gently pull downward to remove it.CAUTION: Do not touch the rollers on thetransfer roller. Con

6. Open the jam-access door. If paper is jammedinside the fuser, gently pull it straight up toremove it. If the paper tears, remove all paperfragments

Model nameModel number M680dnCZ248AM680fCZ249AM680zCZ250AMobile printing solutionsFor more information about Mobileprinting solutions see:www.hp.com/g

Clear jams from under the top cover Use the following procedure to check for paper under the top cover. When a jam occurs, the control paneldisplays a

Clear jams in the document feederUse the following procedure to check for paper in all possible jam locations related to the document feeder.When a ja

4. Press on the door next to the document-feederrollers to make sure it is closed completely. 5. Lift the document feeder input tray. 6. Squeeze inwa

7. Remove the backside-background selectorassembly by pulling it out. 8. Remove any jammed paper. 9. Reinstall the backside-background selectorassemb

10. Lower the document-feeder input tray. 11. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder inpu

Clear jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays ananimation th

2. Lift the gray latch on the front of the stapler, andopen the stapler cover. 3. If jammed paper is visible underneath the paperguide, pull it straig

4. Lift the green jam-access door. If jammed paperis visible under the jam-access door, pull itstraight out. 5. Close the stapler cover. Clear staple

1. Lift the gray latch on the front of the stapler, andopen the stapler cover. 2. Lift the green tab on the staple cartridge up, andthen pull the stap

4. Remove the jammed staples. 5. Close the lever at the back of the staple cartridge.Be sure that it snaps into place. ENWW Clear jams 147

Model nameModel number M680dnCZ248AM680fCZ249AM680zCZ250A Windows Vista, 32-bit and 64-bitNOTE: Windows Vista Starter isnot supported by the software

6. Insert the staple cartridge into the stapler andpush down on the green handle until it snaps intoplace. 7. Close the stapler cover. 148 Chapter 9

Improve print qualityIf the product is having print-quality problems, try the following solutions in the order presented to resolvethe issue.If the pr

Check the paper type setting (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By defaul

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.2. Touch Calibration/Cleaning, touch Cleaning

3. Clean the scanner glass, the document feederstrips, and the white plastic backing with a softcloth or sponge that has been moistened withnonabrasiv

●Use paper that is designed for use in laser printers. Do not use paper that is designed only for use inInkjet printers.●Use paper that is not too rou

●Calibration/Cleaning●Full Calibration3. Touch the Start button to start the calibration process.A Calibrating message will display on the product con

Change the color options1. From the software program, select the Print option.2. Select the product, and then click the Properties or Preferences butt

HP UPD PCL 5●Recommended for general office printing in Windows environments●Compatible with previous PCL versions and older HP LaserJet products●The

Improve copy image qualityIf the product is having copy quality problems, try the following solutions in the order presented to resolvethe issue.●Chec

Product views●Product front view●Product back view●Interface ports●Control-panel viewProduct front viewM680zM680fM680dn1132415317185679810111412161 Do

2. Open the scanner lid. 3. Clean the scanner glass, the document feederstrips, and the white plastic backing with a softcloth or sponge that has bee

3. Touch the Next button to start the calibration process. Follow the on-screen prompts.4. Wait while the product calibrates, and then try copying aga

NOTE: These settings are temporary. After you have finished the job, the product returns to the defaultsettings.Edge-to-edge copyingUse this feature t

2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of thefeed rollers and the separation pad usingcompressed air or a cl

Improve scan image quality●Check the scanner glass for dirt and smudges●Check the scan/send settings from the product control panel●Clean the pickup r

2. Open the scanner lid. 3. Clean the scanner glass, the document feederstrips, and the white plastic backing with a softcloth or sponge that has bee

3. Select the category of scan and send settings that you want to configure.4. Open the Default Job Options menu.5. Touch the Resolution button.6. Sel

●Save to USB●Scan to SharePoint®2. Touch the More Options button, and then touch the Optimize Text/Picture button.3. Select one of the predefined opti

2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of thefeed rollers and the separation pad usingcompressed air or a cl

Improve fax image quality●Send-fax quality issues●Receive-fax quality issuesSend-fax quality issuesFollow these steps if the product is having quality

17 Stapling mailbox accessory18 Keyboard (pull the keyboard straight out to use it)6 Chapter 1 Product introduction ENWW

2. Open the scanner lid. 3. Clean the scanner glass, the document feederstrips, and the white plastic backing with a softcloth or sponge that has bee

3. Touch the Resolution button.4. Select one of the predefined options. Touch the Save button.5. Touch the Start button.Check the image-adjustment se

●Fax Send Setup●General Fax Send Settings3. Select the Error Correction Mode option. Touch the Save button.Send to a different fax machineTry sending

3. Remove any visible lint or dust from each of thefeed rollers and the separation pad usingcompressed air or a clean lint-free clothmoistened with wa

●Make sure the original document is on white (not colored) paper.●Increase the fax resolution, quality level, or contrast settings.●If possible, send

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Before beginning,print a configura

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd,and then press Enter.b. Type ping followed by the IP add

Solve fax problems●Checklist for solving fax problems●General fax problemsChecklist for solving fax problemsUse the following checklist to help identi

Does your phone line have a call-waiting feature?If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt

General fax problemsThe following are some common fax problems.The fax failed to sendJBIG is enabled, and the receiving fax machine does not have JBIG

Product back viewNOTE: The product is shown without a finishing accessory attached.2131 Formatter (contains the interface ports)2 Power connection3 Mo

A one-page fax prints as two pagesThe fax header is being appended to the top of the fax, pushing text to a second page.To print a one page fax on one

IndexSymbols/Numerics1,500 high-capacity input traypart number 311,500-sheet high-capacity input trayclear jams 130loading 23500-sheet paper trayspart

Ethernet (RJ-45)locating 8Explorer, versions supportedHP Embedded Web Server 99Ffaxfeeding problems 177optimize for text or pictures 169required setti

MMac driver settingsJob Storage 47MacintoshHP Utility 97mailbox accessorypart number 31maintenance kitspart numbers 30managing network 94manual duplex

required settingscountry/region 86, 87resolutioncopy and scan 2restore factory settings 116right doorjams 135locating 5RJ-45 portlocating 8rollersclea

troubleshootingjams 121network problems 173paper feed problems 119wired network 173troubleshooting toolsHP Embedded Web Server 103two-sided copying 56

184 Index ENWW

© 2014 Hewlett-Packard Development Company, L.P.www.hp.com*CZ248-90907**CZ248-90907*CZ248-90907

Interface portsFIH2134561Fax port2 Foreign interface harness (for connecting third-party devices)3 Hi-Speed USB 2.0 printing portNOTE: For Easy-access

Control-panel viewThe Home screen provides access to the product features and indicates the current status of the product.Return to the Home screen at

14 Features Depending on the product configuration, the features that appear in this area can include any of thefollowing items:●Quick Sets●Copy●E-mai

Product hardware setup and software installationFor basic setup instructions, see the Hardware Installation Guide that came with the product. For addi

12 Chapter 1 Product introduction ENWW

2 Paper trays●Load Tray 1●Load Tray 2 and the 500-sheet trays●Load the 1,500-sheet high-capacity input tray●Configure the stapling mailbox accessoryFo

Load Tray 1CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.1. Open Tray 1. 2. Pull out the tray extension to support th

3. Load paper in the tray. For information abouthow to orient the paper, see Table 2-1 Tray 1paper orientation on page 17. ENWW Load Tray 1 15

4. Make sure that the paper fits under the fill line onthe paper guides. 5. Adjust the side guides so that they lightly touchthe paper stack, but do n

Table 2-1 Tray 1 paper orientationPaper type Image orientation Duplex mode How to load paperPreprinted or letterhead Portrait 1-sided printing Face-d

HP Color LaserJet Enterprise MFP M680User Guide

Table 2-1 Tray 1 paper orientation (continued)Paper type Image orientation Duplex mode How to load paperPrepunched Portrait or landscape 1- or 2-side

Load Tray 2 and the 500-sheet traysNOTE: The procedure to load paper for the 500-sheet trays is the same as for Tray 2. Only Tray 2 is shownhere.1. Op

4. Close the tray. 5. The tray configuration message displays on theproduct control panel. 6. Touch the OK button to accept the detected typeand size

Table 2-2 Tray 2 and the 500-sheet trays paper orientationPaper type Image orientation Duplex mode How to load paperPreprinted or letterhead Portrait

Table 2-2 Tray 2 and the 500-sheet trays paper orientation (continued)Paper type Image orientation Duplex mode How to load paper Automatic 2-sided p

Load the 1,500-sheet high-capacity input tray1. Open the tray.NOTE: Do not open this tray while it is in use. 2. Adjust the paper-width guide to the c

4. Load paper into the tray. Check the paper toverify the guides lightly touch the stack, but donot bend it.NOTE: To prevent jams, do not overfill the

Configure the stapling mailbox accessoryThe stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack

3. Insert the new staple cartridge into the staplerand push down on the green handle until it snapsinto place. 4. Close the stapler cover. Configure

●Top left: The staple is in the top left corner of the short edge of the paper.●Top right: The staple is in the top right corner of the long edge of t

Copyright and License© 2014 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

28 Chapter 2 Paper trays ENWW

3 Parts, supplies, and accessories●Order parts, accessories, and supplies●Replace the toner cartridges●Replace the toner collection unitFor more infor

Order parts, accessories, and suppliesOrderingOrder supplies and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy/par

AccessoriesItem Description Part number500-sheet paper tray Input tray accessory CZ261500-sheet paper feeder and cabinet Input tray and storage cabine

Replace the toner cartridgesThe product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan(C), and bla

1. Open the front door. KCMYKCMY2. Grasp the handle of the used toner cartridge andpull out to remove it. KCMYKCMYK3. Remove the new toner cartridge

4. Hold both ends of the toner cartridge and rock it5-6 times. K5. Remove the protective shield from the tonercartridge. K34 Chapter 3 Parts, suppli

6. Align the toner cartridge with its slot, and theninsert the toner cartridge into the product. KCMYKCMYK7. Close the front door. KCMYKCMYENWW Repla

Replace the toner collection unitReplace the toner collection unit when the control panel prompts you.NOTE: The toner collection unit is designed for

3. Place the attached cap over the opening at thetop of the unit. 4. Remove the new toner collection unit from itspackaging. ENWW Replace the toner co

Table of contents1 Product introduction ...

5. Insert the bottom of the new unit into theproduct first and then push the top of the unituntil it clicks into place. KCMYKCMY6. Close the front doo

4Print●Print tasks (Windows)●Print tasks (Mac OS X)●Store print jobs on the product to print later●Mobile printing●Print from the USB portFor more inf

Print tasks (Windows)How to print (Windows)The following procedure describes the basic printing process for Windows.1. From the software program, sele

Automatically print on both sides (Windows)Use this procedure for products that have an automatic duplexer installed. If the product does not have ana

Print multiple pages per sheet (Windows)1. From the software program, select the Print option.2. Select the product from the list of printers, and the

Additional print tasksIn the US, go to www.hp.com/support/colorljMFPM680.Outside the US, go to www.hp.com/support. Select your country/region. Click T

Print tasks (Mac OS X)How to print (Mac OS X)The following procedure describes the basic printing process for Mac OS X.1. Click the File menu, and the

3. Open the menus drop-down list or click Show Details, and then click the Layout menu.4. From the Pages per Sheet drop-down list, select the number o

Store print jobs on the product to print later●Create a stored job (Windows)●Create a stored job (Mac OS X)●Print a stored job●Delete a stored jobCrea

4. Select a Job Storage Mode option.●Proof and Hold: Print and proof one copy ofa job, and then print more copies.●Personal Job: The job does not prin

Print multiple pages per sheet (Windows) ... 42Select the paper ty

●Proof and Hold: Print and proof one copy of a job, and then print more copies.●Personal Job: The job does not print until you request it at the produ

Mobile printingHP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,tablet, smartphone, or other

●Network Settings●Wireless Menu●Wireless Direct●SSID3. Touch the SSID name area.4. Use the keyboard to change the name.5. Touch OK.HP ePrint via email

●Windows: After installing the software, open the Print option from within your application, and thenselect HP ePrint from the installed printers list

Print from the USB portThis product features easy-access USB printing, so you can quickly print files without sending them from acomputer. The product

5Copy●Make a copy●Copy on both sides (duplex)●Optimize copy quality for text or picturesFor more information:In the US, go to www.hp.com/support/color

Make a copy1. Place the document face-down on the scannerglass, or place it face-up in the document feederand adjust the paper guides to fit the size

4. Enter the number of copies, and then touch theOK button. 5. Touch the Start button. ENWW Make a copy 55

Copy on both sides (duplex)Copy on both sides automatically1. Load the original documents face-up in the document feeder with the top of the page lead

Optimize copy quality for text or picturesOptimize the copy job for the type of image being copied: text, graphics, or photos.1. From the Home screen

Complete the destination folder settings ... 67Add Network Folde

58 Chapter 5 Copy ENWW

6 Scan/send●Set up Scan to Email●Set up Save to Network Folder●Set up Save to USB●Set up Save to SharePoint® (flow models only)●Create a Quick Set●Sen

Set up Scan to EmailThe product can scan a file and send it to one or more email addresses. Use the following information to setup the Scan to Email f

10. On the Outgoing E-mail Servers (SMTP) dialog, do one of the following:●Select I know my SMTP server address or host name, enter the information, a

b. Open a Web browser, and in the address line, type the IP address or host name exactly as itdisplays on the product control panel. Press the Enter k

2. Touch the Address Book button that is next tothe To: field to open the Address Book screen. 3. Touch the Add button that is in the lower leftco

4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Addressoption, and then enter the contact's emaila

Use the following type of encrypted connection: TLS7. Click OK.8. On the Account Settings screen, click Next.9. On the Change Email Account screen, cl

Set up Save to Network FolderUse the following information to configure a Save to Network Folder quick set.●Use the Save to Network Folder Quick Set W

8. On the Notification Settings dialog, select the scan status notification preference. Click Next.9. On the File Settings dialog, select the file set

Fax tab (MFP models only) ... 103Troubleshooting tab ...

Custom Subfolder: This option automatically creates a subfolder for a scan in the destination folder. Select aformat for the subfolder name from the l

Send only to folders with read and write accessSelect this option for folders configured for read and write access. This option also supports folder a

Set up Save to USB1. Open the HP Embedded Web Server (EWS):a. From the Home screen on the product control panel, touch the Network button to display

Set up Save to SharePoint® (flow models only)NOTE: Before you can complete this procedure, the destination folder to which you want to save scannedfil

c. In the Authentication Settings field, select whether users must sign in with their credentials atthe control panel to access this SharePoint® folde

Create a Quick SetUse the Quick Sets feature to quickly access preset job options. The product administrator can use theHP Embedded Web Server to crea

●If you selected E-mail, the following dialogs appear: Address and Message Field Control, Signingand Encryption●If you selected Fax, the following dia

Send a scanned document to one or more email addresses●Send email by entering email addresses manually●Send email by using the address bookSend email

4. Enter the email address. To send to multipleaddresses, separate the addresses with asemicolon, or touch the Enter button on thetouchscreen keyboard

8. Touch the Start button to send.NOTE: The product might prompt you to addthe email address to the address book.NOTE: You can preview the image at

Clear jams from under the top cover ... 138Clear jams in th

3. Touch the Address Book button that is next tothe To: field to open the Address Book screen. 4. From the drop-down list, select the address bookvi

5. Select a name from the list of contacts, and thentouch the right arrow button to add the nameto the recipients list.Repeat this step for each reci

Send a scanned document to a network folderThe product can scan a file and save it in a folder on the network. The following operating systems support

3. To use one of the preset job settings, select oneof the items in the Quick Sets list. 4. To set up a new job, touch the File Name textfield to open

6. Touch the Add button that is below the FolderPath field to open a keyboard, and then type thepath to the network folder. Use this format forthe p

Use HP Flow CM solution (flow models only)HP Flow CM Professional is an easy-to-use, cloud-based solution designed to help businesses securely storean

84 Chapter 6 Scan/send ENWW

7Fax●Set up fax●Change fax configurations●Send a faxFor more information:In the US, go to www.hp.com/support/colorljMFPM680.Outside the US, go to www.

Set up faxThe steps to set up the fax function on the product vary depending on whether you are initially setting up theproduct hardware or if the har

Change fax configurationsNOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings madein the HP Embedded We