Hp Deskjet 6988dt Printer User Manual Page 129
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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1. Connect the printer to the network or computer with an Ethernet cable.
2. Open the printer's embedded Web server (EWS).
3. Click the Networking tab, and then click Wireless (802.11) under the
Connections heading.
4. Use the Wireless Setup wizard on the Wireless Setup tab to change the printer's
settings to match the settings of the network.
5. Close the printer's EWS, then disconnect the Ethernet cable from the printer.
Printer does not print
Verify the following
Verify the following conditions if the printer is not printing:
● The printer is connected to the power source.
● The cable connections are secure.
● The printer is turned on.
● The print cartridges are the correct print cartridges for the printer and are properly
installed.
● The paper or other media is correctly loaded in the In tray.
● The printer cover is closed.
● The rear access door is attached.
Check the printer lights
The printer lights indicate the printer status and alert you to potential problems.
For more information, see Printer lights are on or flashing.
Check the printer cable connection
If your printer and computer are USB-connected and are not communicating with each
other, try the following:
● Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
● Check the USB cable. If you are using an older cable, it might not be working
properly. If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
● Check the connection from your printer to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of your printer. Make sure the
other end of the USB cable is plugged into a USB port on your computer. After the
cable is connected properly, turn your printer off and then on again.
● If you are connecting the through a USB hub, make sure the hub is turned on. If the
hub is on, try connecting directly to your computer.
● Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn your printer off and then
on again.
Check the print queue
The printer will not print if a print job is stalled in the print queue. To resolve a print job
that is stalled in the queue, complete the following steps:
User's guide 127
- HP Deskjet 6980 series 1
- User's guide 1
- Hewlett-Packard Company 2
- Acknowledgements 2
- Accessibility 2
- Contents 3
- 2 HP Deskjet 6980 series 4
- User's guide 3 5
- 4 HP Deskjet 6980 series 6
- Special features 7
- Get started 8
- Buttons and lights 10
- User's guide 9 11
- Paper trays 12
- Out tray 13
- Photo/envelope feeder 14
- 1 Photo/envelope feeder 15
- User's guide 13 15
- Chapter 3 16
- 14 HP Deskjet 6980 series 16
- Print cartridges 17
- Ink-backup mode 18
- Automatic paper-type sensor 19
- Connect to the printer 20
- Wireless networking 21
- Chapter 4 22
- 20 HP Deskjet 6980 series 22
- User's guide 21 23
- 22 HP Deskjet 6980 series 24
- Wireless network examples 25
- 24 HP Deskjet 6980 series 26
- Wireless profiles 27
- Network name (SSID) 28
- Wireless security 30
- Authentication and encryption 30
- User's guide 29 31
- 30 HP Deskjet 6980 series 32
- Wi-Fi Protected Access (WPA) 33
- 32 HP Deskjet 6980 series 34
- Open system 35
- SecureEasySetup button 35
- Wireless Status light 36
- Report Page button 36
- Network light 37
- Wireless radio 37
- 36 HP Deskjet 6980 series 38
- HP Report page 39
- 38 HP Deskjet 6980 series 40
- User's guide 39 41
- Embedded Web server (EWS) 42
- User's guide 41 43
- 42 HP Deskjet 6980 series 44
- Networking glossary 45
- 44 HP Deskjet 6980 series 46
- User's guide 45 47
- 46 HP Deskjet 6980 series 48
- Wired Ethernet networking 49
- 1 RJ-45 plug 50
- 48 HP Deskjet 6980 series 50
- Ethernet network examples 51
- 50 HP Deskjet 6980 series 52
- User's guide 51 53
- Install the printer software 54
- Ethernet lights 54
- Bluetooth wireless printing 55
- Configure Bluetooth settings 56
- User's guide 55 57
- HP iPAQ Bluetooth printing 58
- HP iPAQ Wi-Fi printing 59
- 58 HP Deskjet 6980 series 60
- Print photos 61
- 1 Small photos 62
- 2 Large photos 62
- Chapter 5 62
- 60 HP Deskjet 6980 series 62
- Print photos with a border 63
- HP Real Life technologies 64
- Photo print cartridge 65
- Maximum dpi 66
- Advanced color settings 67
- Color management 68
- Gray photo print cartridge 68
- Exif Print 69
- Store and handle photo paper 69
- 68 HP Deskjet 6980 series 70
- Print photos from a digital 71
- 1 Connection light 72
- 2 Error light 72
- Chapter 6 72
- 70 HP Deskjet 6980 series 72
- Use a Bluetooth camera phone 73
- Print other documents 74
- User's guide 73 75
- Documents 76
- Envelopes 77
- Brochures 78
- Greeting cards 79
- Postcards 80
- Transparencies 81
- Chapter 7 82
- 80 HP Deskjet 6980 series 82
- User's guide 81 83
- 82 HP Deskjet 6980 series 84
- Booklets 85
- 84 HP Deskjet 6980 series 86
- Iron-on transfers 87
- 86 HP Deskjet 6980 series 88
- CD/DVD tattoos 89
- 88 HP Deskjet 6980 series 90
- – Page Scaling: None 91
- – Auto-Rotate and Center: Off 91
- 8. Click OK 91
- Printing tips 92
- Fast/economical printing 93
- General everyday printing 93
- Presentation printing 93
- Print in grayscale 93
- Select a print quality 94
- Set the page order 94
- Print a different first page 95
- 7. Click Other pages 96
- Print preview 97
- Set a custom paper size 97
- Select a paper type 98
- Select a paper source 98
- Print task quick sets 99
- Chapter 8 100
- 98 HP Deskjet 6980 series 100
- Automatic two-sided printing 101
- 100 HP Deskjet 6980 series 102
- Manual two-sided printing 103
- 102 HP Deskjet 6980 series 104
- Book binding 105
- Tablet binding 106
- Resize a document 107
- 106 HP Deskjet 6980 series 108
- Watermarks 109
- 108 HP Deskjet 6980 series 110
- Printer software 111
- Chapter 9 112
- 110 HP Deskjet 6980 series 112
- User's guide 111 113
- Maintenance 114
- 1 Selection number label 115
- User's guide 113 115
- 1 Remove plastic tape 116
- Chapter 10 116
- 114 HP Deskjet 6980 series 116
- Set the auto-off feature 117
- Align the print cartridges 117
- Calibrate color 118
- Print a test page 118
- View estimated ink levels 118
- Maintain the printer body 119
- Maintain print cartridges 120
- Printer Toolbox 121
- Use the Toolbox 122
- Troubleshooting 123
- Chapter 11 124
- (continued) 124
- 122 HP Deskjet 6980 series 124
- User's guide 123 125
- 124 HP Deskjet 6980 series 126
- User's guide 125 127
- 126 HP Deskjet 6980 series 128
- Printer does not print 129
- Paper jam 130
- Paper problems 131
- Paper mismatch 132
- Printer is stalled 133
- Print cartridge problems 133
- 1 Selection number 134
- 2 Warranty date 134
- 132 HP Deskjet 6980 series 134
- Photos do not print correctly 135
- Part of the photo is faded 136
- User's guide 135 137
- PictBridge problems 138
- Bluetooth printing problems 139
- 138 HP Deskjet 6980 series 140
- Print quality is poor 141
- Document is misprinted 142
- User's guide 141 143
- 142 HP Deskjet 6980 series 144
- Photo has an unwanted border 146
- Error messages 147
- 146 HP Deskjet 6980 series 148
- Out-of-paper message 149
- 148 HP Deskjet 6980 series 150
- Document prints slowly 151
- HP support process 152
- Accessories 153
- Install the duplexer 154
- Enable the duplexer 154
- Chapter 12 156
- 154 HP Deskjet 6980 series 156
- Print a booklet automatically 157
- 156 HP Deskjet 6980 series 158
- User's guide 157 159
- 158 HP Deskjet 6980 series 160
- 250-Sheet Plain Paper Tray 161
- 2 Lower tray 162
- 160 HP Deskjet 6980 series 162
- 1 Paper-width guide 163
- 2 Paper-width fence 163
- 3 Paper-length guide 163
- 1 Align the arrows 163
- User's guide 161 163
- User's guide 163 165
- 164 HP Deskjet 6980 series 166
- User's guide 165 167
- 166 HP Deskjet 6980 series 168
- Print postcards 169
- 168 HP Deskjet 6980 series 170
- Print small photos 171
- Print envelopes 172
- User's guide 171 173
- 172 HP Deskjet 6980 series 174
- 1 Tilt the Small Paper Tray 175
- 2 Open the lower door 175
- User's guide 173 175
- 174 HP Deskjet 6980 series 176
- User's guide 175 177
- Supplies 178
- Specifications 179
- Environmental information 180
- Print cartridge recovery 181
- Chapter 15 182
- 180 HP Deskjet 6980 series 182
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