Hp Deskjet 460cb Mobile Printer User Manual Page 111
- Page / 132
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Obtaining electronic support 111
C Support and warranty
The information in the troubleshooting sections suggest solutions to common problems. If your printer is not
operating properly and those suggestions did not solve your problem, try using one of the following
support services to obtain assistance.
Obtaining electronic support
You can obtain support from HP from the following electronic sources:
• Web
Visit the printer website on hp.com for the latest software, product, operating system, and support
information:
http://www.hp.com/support/dj460
• Toolbox (Windows)
The Toolbox provides easy, step-by-step solutions to common printing problems. See Toolbox
(Windows).
Obtaining HP telephone support
During the warranty period, you can obtain assistance from the HP Customer Care Center.
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following information
before calling.
1. Print the printer configuration page. See Understanding device information pages for instructions on
how to print this page.
2. If the printer does not print, get the following information ready.
a. Product name.
b. Serial number. (Check the back of the printer.)
3. Check the operating system that you are using, such as Windows XP.
4. Note how the printer is connected to your system: USB, Bluetooth, or 802.11.
5. Obtain the printer driver and version number of the printer software, such as HP Deskjet 460 Series
Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties
dialog box and click the HP logo in the dialog box. See Changing print settings.)
6. If you have a problem printing from a particular application, note the application and version number.
- HP Deskjet 460 1
- HP Deskjet 460 Mobile Printer 3
- Contents 5
- A Printer lights reference 6
- B HP supplies and accessories 6
- 1 Getting started 9
- Front view 11
- Back and side view 12
- Bottom view 13
- Travel tips 14
- Battery safety 15
- Understanding the battery 16
- To install the battery 17
- To remove the battery 17
- About 802.11 19
- About Bluetooth 19
- 3 Using the printer 21
- Cards and envelopes 22
- Photo paper 22
- Transparencies 22
- Custom-sized media 22
- Loading media 26
- Changing print settings 27
- Canceling a print job 27
- Printing from mobile devices 30
- Printing from mobile phones 32
- To print from a mobile phone 33
- Printing from Palm OS devices 35
- for more information 36
- Using memory devices 37
- Managing the printer 39
- Toolbox (Windows) 40
- HP Printer Utility (Mac OS) 43
- HP Instant Support (Windows) 44
- Security and privacy 45
- To access HP Instant Support 45
- To access myPrintMileage 46
- To print a diagnostic page 47
- To print a configuration page 47
- To print a demo page 47
- Configuring the printer 49
- To install the software 51
- 802.11 wireless connection 53
- Configuring the printer 55 55
- Configuring the printer 57 57
- Configuring the printer 59 59
- Bluetooth wireless connection 61
- Bluetooth device address 63
- Bluetooth device name 63
- PIN code 64
- Reset device access 65
- Access modes 65
- Bluetooth discovery 66
- Bluetooth fonts 66
- Wireless configuration page 66
- Bluetooth wireless profiles 67
- Maintaining the printer 69
- Cleaning the print cartridges 70
- Maintaining the printer 71 71
- Maintaining the printer 73 73
- Aligning the print cartridges 74
- Calibrating color 75
- General troubleshooting tips 77
- Resolving printing problems 79
- Blank page is printed 81
- Meaningless characters print 84
- Ink is smearing 85
- Wrong colors are printing 87
- Check the print cartridges 88
- Resolving paper-feed problems 89
- To avoid jams 90
- Problems installing software 91
- Check the wireless settings 93
- Check the wireless signal 94
- Printer light patterns 96
- Supplies 100
- Inkjet papers 101
- Photo papers 101
- Transparency films 107
- Specialty papers 107
- Greeting cards 108
- Brochure papers 109
- C Support and warranty 111
- Telephone support numbers 112
- Extent of limited warranty 116
- Limitations of warranty 117
- Limitations of liability 117
- Local law 117
- D Regulatory information 119
- VCCI statement (Japan) 120
- Regulatory model number 120
- Power cord statement 120
- LED classification 120
- Reduction and elimination 121
- Power consumption 121
- Hazardous materials 122
- Material safety data sheets 122
- Recycling 123
- Declaration of Conformity 124
- E Printer specifications 125
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