Hp Designjet T120 ePrinter User Manual

DESIGNJET T120 and T520 ePrinterSeriesUser’s Guide

Safety precautionsThe following precautions ensure the proper use of the printer and prevent the printer from beingdamaged. Follow these precautions a

If the part number is not followed by parentheses, the paper is available in all regions.Table 11-3 Roll paperPaper type g/m² Length Width Part numbe

Table 11-3 Roll paper (continued)Paper type g/m² Length Width Part numbersHP Vellum Paper 75 45.7 m (150 ft) 610 mm (24 in) C3862A (N)914 mm (36 in)

Table 11-4 Sheet paper (continued)Paper type g/m² Length Width Part numbersHP Photographic PaperHP Premium Gloss Photo Paper 240 483 mm (19 in) 330 m

12 Troubleshooting paper issues●The paper cannot be loaded successfully●The paper type is not in the driver●The printer printed on the wrong paper typ

The paper cannot be loaded successfully●Ensure that no paper is already loaded.●Ensure that the paper is far enough inside the printer, you should fee

Unsuccessful load from the multi-sheet tray●Check that you have not loaded too many sheets into the tray. The maximum number of sheetsdepends on the p

Front-panel message Suggested actionPaper load failed. Paper width is smallerthan the minimum size supported by theselected paper source.Cut sheets sm

●For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HPCoated Paper.●For heavyweight coated papers (< 200 g/m2),

If the printer stops for a paper mismatch, you can decide among the following alternatives:●Load the correct paper and resume printing.●Print the job

CAUTION: Do not move the paper sideways, as it could damage the printer.4. Close the top cover.5. Open the roll cover and rewind the roll. You may fee

●Personalizing the printer on page 25●Paper handling on page 31●Printing on page 42●Web-connected printing on page 50●Practical printing examples on p

3. Unlock the tray, using the rotary switch behind it.4. Pull out the tray.5. Remove all paper from the tray.102 Chapter 12 Troubleshooting paper is

6. Remove all paper from the printer.7. Replace the tray.8. Lock the tray.A strip stays on the output tray and generates jamsIf a small piece of paper

The printer displays out of paper when paper isavailableIf the roll has become loose from its core, it will not feed correctly and the printer will no

The roll is loose on the spindleThe roll may need to be replaced or reloaded.ENWWThe roll is loose on the spindle105

13 Troubleshooting print-quality issues●General printing advice●Horizontal lines across the image (banding)●Lines are too thick, too thin or missing●L

General printing adviceWhen you have any print-quality problem:●To achieve the best performance from your printer, use only genuine manufacturer'

Lines are too thick, too thin or missing1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in y

Lines print double or in the wrong colorsThis problem can have various visible symptoms:●Colored lines are printed double, in different colors.●The bo

Lines are blurredHumidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following:1. Check that your environmental

The whole image is blurry or grainy1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in your s

Printer modelsThis guide covers the following printer models, normally referring to them by their short names forbrevity.Full name Short nameHP Design

3. Select a lower print quality (such as Speed); the printer will then use less ink.4. Select a paper type that is slightly thinner than the paper you

Try the following suggestions to avoid this problem:1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpa

Edges of objects are darker than expectedIf edges of objects seem darker than expected, and you have already set the print-quality slider toQuality in

If the colors of your print do not match your expectations, try the following:1. Check that the paper type you have loaded corresponds to the paper ty

●If your image contains its own margins, you may be able to print it successfully by using the ClipContents by Margins option (see Select margins opti

A PDF file is clipped or objects are missingIn older versions of Adobe Acrobat or Adobe Reader, large PDF files could be clipped or lose someobjects w

14 Troubleshooting ink cartridge andprinthead issues●Cannot insert an ink cartridge●Ink cartridge status messages●Cannot insert the printhead118 Chapt

Cannot insert an ink cartridge1. Check that you have the correct type of cartridge (model number).2. Check that the colored label on the cartridge is

15 Troubleshooting datacommunication issues●Communication failures between computer and printer●Wired network issues●Wireless network issues●Web Servi

Communication failures between computer andprinterSome symptoms are:●The front-panel display does not show the Printing message when you have sent an

The printer’s main componentsFront view (T520)1. Multi-sheet tray extenders2. Top cover3. Output tray extenders4. Bin5. Output platen6. Ink cartridges

To use the hostname instead of the numeric IP address:1. Go to the front panel and press or .2. Take a note of the IP address and the hostname (HPXX

Wireless network issues1.Make sure the wireless (802.11) light at the top left of the front panel is turned on .If the blue light is not lit, the wire

Mac OS X▲Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears,you can determine if the AirPort is turned on and

c. Do one of the following, depending on the printer status:●If the printer is Offline, right-click the printer, and click Use Printer Online.●If the

the WAP denies the device access to the network. If the WAP filters MAC addresses, then the printer’sMAC address must be added to the WAP’s list of ac

4. Miscellaneous: Shows information about more advanced network settings.●Port 9100: The printer supports raw IP printing through TCP Port 9100. This

16 Troubleshooting general printerissues●The printer does not start●The printer does not print●The printer seems slow●The front panel is frozen●Cannot

The printer does not startIf the printer does not start (the front panel is blank), hold down the Power key for a few seconds andcheck whether the Pow

●If your printer is using a wireless network connection, try using a wired network or USBconnection.●Did you specify Extended drying time in the front

●Driver: The driver shows alerts. The driver warns about job configuration settings that mayproduce a problem in the final output. If the printer is n

Rear view (T520)1. Roll cover2. Communication ports3. Power socket4. Multi-sheet trayRear view (T120)1. Blue stop2. Spindle3. Paper roll6 Chapter 1

17 Front-panel error messagesOccasionally you may see one of the following messages appear on the front-panel display. If so,please follow the advice

Table 17-1 Text messages (continued)Message RecommendationYou are printing a multipage job. Load another sheet tocontinue printing or cancel the job.

18 HP Customer Care●Introduction●HP Professional Services●HP Proactive Support●Customer Self Repair●Contact HP Support134 Chapter 18 HP Customer Car

IntroductionHP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,providing comprehensive, proven support ex

HP Care Packs and Warranty ExtensionsHP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond thestandard period.

Customer Self RepairHP's Customer Self Repair program offers our customers the fastest service under either warranty orcontract. It enables HP to

Telephone numberYour HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/us/en/wwcontact_us.html.138 Chapt

19 Printer specifications●Functional specifications●Physical specifications●Memory specifications●Power specifications●Ecological specifications●Envir

Functional specificationsTable 19-1 HP 72 ink suppliesPrinthead One printheadInk cartridges Cartridges containing 29 ml of ink: yellow, magenta, and

Table 19-4 Printing resolutions (T520) (continued)Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi)Normal Off 600 × 6

Communication ports1. Hi-Speed USB device port, to connect a computer2. Fast Ethernet port, to connect to a networkThe front panelThe front panel is a

Memory specificationsTable 19-9 Memory specificationsHP Designjet MemoryT120 256 MBT520 1 GBPower specificationsTable 19-10 Printer power specificat

GlossaryBonjourApple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computernetwork technology used

A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwisecompatible with original USB. Most persona

A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) anddeposits it on the paper, through a clus

IndexAaccess control 24accessoriesorder 94acoustic specifications 142Acrobat, print from 58alertserrors 130turn on and off 22warnings 130auto-off 27Au

Iimage problemsclipped at bottom 115clipped image 115missing objects 116PDF problems 117inkeconomical use of 47ink cartridgeabout 75cannot insert 119m

printing 42printing resolutions 140Proactive Support 136Qquality, high 47Rrear view T120 6rear view T520 6rescale a print 46roll paperload 34spindle l

Left and right fixed icons● shows the status of the wireless connection: if the blue light is shining, the wireless connectionis active.●Press to ret

Printer softwareThe following software is provided with your printer:●The HP-GL/2 and HP RTL driver for Windows (T520 only)●The PCL3GUI raster driver

For the latest information, see http://www.hp.com/go/designjeteprinters.HP Designjet ePrint & ShareWith HP Designjet ePrint & Share you can pr

To turn it back on, plug in the power cord.When the printer is powered back on, it takes about three minutes to initialize and check and preparethe pr

© 2012 Hewlett-Packard DevelopmentCompany, L.P.2nd editionLegal noticesThe information contained herein is subjectto change without notice.The only wa

To print any internal print, press , then scroll down to Internal prints and press it, then select theinternal print you want. The following internal

2 Connecting the printer●Choose which connection method to use●Connect the printer to your network●Connect a computer to the printer by network (Windo

Choose which connection method to useThe following methods can be used to connect your printer.ConnectiontypeSpeed Cable length Other factorsWireless

Connect a computer to the printer by network(Windows)The following instructions apply if you intend to print from software applications using a printe

Connect a computer to the printer by USB cable(Windows)You can connect your printer directly to a computer without going through a network, by using t

Printer sharing considerationsAny other users sharing your USB-connected printer will be able to send print jobs, but will not be ableto receive infor

6. The printer software is installed, including the printer drivers and other HP software, such as theHP Utility, HP Designjet Preview, and connection

If you have enabled Web Services on your printer, you can print to your printer by email. Justcheck the Web Services menu for the email address of you

5. Follow the instructions on your screen.6. The printer software is installed, including the printer driver and the HP Utility.7. Make sure that the

3 Setting up the printer●Introduction●Automatic firmware update●Turn email notifications on and off●Turn alerts on and off●Control access to the Embed

Table of contents1 Introduction ...

IntroductionThis chapter describes various printer settings that the printer administrator may wish to control as soonas a new printer is assembled an

Alternatively, you can choose when, if ever, to display critical or non-critical alerts.To access alert settings under Mac OS X●Open HP Printer Monito

Control access to the Embedded Web ServerTo prevent users from modifying important device settings, you can set a password in the EmbeddedWeb Server,

4 Personalizing the printer●Change the language of the front-panel display●Access the Embedded Web Server●Change the language of the Embedded Web Serv

Change the language of the front-panel displayThere are two possible ways to change the language of the front-panel menus and messages.●If you can und

Access the HP UtilityThe HP Utility enables you to manage your printer from a computer with a USB, TCP/IP, or Wi-Ficonnection.●Under Windows, start th

Configure network settingsYou can view and configure the network settings from the Embedded Web Server, the HP Utility or thefront panel.●From the Emb

Creating and using firewall rulesFirewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IPaddresses a

Item LimitMaximum number of user-defined address templates 5Maximum number of services you can add to a user-defined service templateNOTE: The predefi

5 Paper handling●General paper-loading advice●Load a roll onto the spindle●Load a roll into the printer●Unload a roll●Load a single sheet●Unload a sin

Access the Embedded Web Server ... 26Change the language of th

General paper-loading adviceYou can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stackof single sheets

Load a roll onto the spindle1. If your printer is a T520, open the roll cover.2. Remove the spindle from the printer.WARNING! Do not insert your finge

5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,remove the roll, turn it 180 degrees and slide it

2. If your printer is a T520, open the roll cover.3. Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left,

6. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When theprinter detects the paper, it beeps, and feeds in

NOTE: Sheets of width 329 mm (12.95 in) or less should be loaded from the multi-sheet tray.1.At the front panel, press , then Load single sheet.2. If

7. Press OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; thisis especially important with thicker papers.8

3. Adjust the output tray extensions depending on the length of the paper.4. Load sheets of paper into the tray with the printed side facing outwards.

If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.Maintain paperTo maintain paper quality, follow the recommendati

Form feed with or without cuttingIf you go to the front panel and press , then Form feed and cut, the printer advances the paperand makes a straight

Print from Autodesk AutoCAD ... 61Print from Adobe Phot

6Printing●Print from a computer using a printer driver●Advanced print settings●Color management42 Chapter 6 Printing ENWW

Print from a computer using a printer driverThis is the traditional way of printing from a computer. The correct printer driver must be installed onth

Select paper sizeThe paper size can be specified in the following ways.NOTE: The paper size specified here should be the paper size in which the docum

5. Go to the printer driver, and select the Paper/Quality tab.6. Select More… from the drop-down list of paper sizes.7. Select your new paper size fro

this case, if the image is the same size as the page, the printer assumes that the extreme edges ofthe image are either white or unimportant, and do n

You can specify even faster draft-quality printing by using Economode, as follows. This is intendedmainly for documents containing only text and line

●Leave the printer permanently turned on so that it can maintain the printhead in good conditionautomatically. This regular printhead maintenance uses

In the Windows HP-GL/2 driver dialog, select the Color tab, then Printer Managed Colors, thenselect Printer Emulation from the Source Profile list. Yo

7 Web-connected printingYour printer can be connected to the Web, providing various benefits:●Automatic firmware updates (see Firmware update on page

Print by emailAfter you have enabled Web Services, you can print to your printer by email. Just check the WebServices menu or the ePrint menu for the

The roll is loose on the spindle ... 10513 Troubleshootin

2. An image of your print is displayed. On some devices, you can zoom in and out.NOTE: The orientation of the preview (portrait/landscape) may not be

View and print from the HP Designjet ePrint &Share website1. Go to http://www.hp.com/go/eprintandshare and log in to your account.2. To view and p

Print from HP Designjet ePrint & Share using theprinter’s front panelHP Designjet ePrint & Share allows you to print files on any Web-connecte

View and print from other content repositoriesYou may be able to connect your HP Designjet ePrint & Share account to other content repositories,su

HP takes security and data privacy very seriously. HP will not sell, rent, or lease your personalinformation to others.You retain full ownership, and

8 Practical printing examples●Print from Adobe Acrobat●Print from Autodesk AutoCAD●Print from Adobe Photoshop●Print and scale from Microsoft OfficeENW

Print from Adobe Acrobat1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document paneuntil the document size appears

3. Press the Properties button and then select the Paper/Quality tab.4. Choose whatever Document Size and Print Quality you want to use. If you want t

5. Select the Features tab, and then Autorotate.6. Click OK, and check that the print preview in the Print dialog box seems correct.60 Chapter 8 Pra

Print from Autodesk AutoCAD1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than themodel.2. Click the Plot icon

The printer seems slow ... 129The front panel i

4. You can see further options by pressing the circular button in the lower right corner of the window.NOTE: The Quality option here does not refer to

7. In the Paper/Quality tab, select the paper type that you intend to use.8. Select the print quality (your own choice between speed and quality of pr

10. Select the Features tab, then select the Autorotate option. Autorotation can help to avoidwasting paper.11. Press the OK button and save your conf

You can select Off (no printer emulation) or the name of the printer model that you want to emulate.This setting will apply to jobs that do not contai

2. Choose from the available paper sizes.If you do not find the paper size that you intend to use, press the Custom button. Enter the width,the length

3. You may wish to change the default paper source, paper type and print quality.4. In the Color tab, the default color management option is Printer m

Using PowerPoint1. Select the File tab, then Print, and select the name of your printer.2. Select Printer Properties > Features > Print document

3. Select the Paper/Quality tab, then select Paper Source and Paper Type.4. Select Margins/Layout, then select Clip contents by margins to keep the si

2. Select your printer's name, then Close.3. Select Page Setup, and choose the Paper Size you want.4. Select Options to go to the printer driver.

5. Select Features > Print document on to scale the document to a particular size. Alternatively,you can scale the document in Project.Using Excel1

viii ENWW

2. Select the File tab, then Print, and select the name of your printer.3. Select Printer Properties to go to the printer driver. In the Paper/Quality

4. Select Features > Print document on to scale the document to a particular size. Alternatively,you can scale the document in Excel.ENWWPrint and

9 Handling ink cartridges andprinthead●About the ink cartridges●Storage of anonymous usage information●Check ink cartridge status●Replace an ink cartr

About the ink cartridgesInk cartridges store the ink and are connected to the printhead, which distributes the ink on the paper.To purchase additional

Replace an ink cartridgeThere are two occasions when you need to replace an ink cartridge.●The ink cartridge is very low and you want to replace it wi

6. Remove the ink cartridge.7. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has thesame colored letter

10 Maintaining the printer●Check printer status●Take care of the printer●Clean the exterior of the printer●The Print Quality Diagnostic Report●Clean t

Check printer statusYou can check the current status of the printer in various ways:●If you start the HP Utility and select your printer, you see a pa

Corrective actions1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align theprinthead on page 81).2. If any

Clean the printhead from the Embedded Web Server1. Make sure there is paper in the input tray or a roll loaded.2. In the Tools tab of the Embedded Web

1 Introduction●Safety precautions●HP Start-Up Kit●Using this guide●Printer models●The printer’s main features●The printer’s main components●The front

Replace the printheadTIP: When the printhead has been replaced, the printer will automatically perform a printheadalignment on the loaded paper. If yo

7. Remove each ink cartridge.8. Close the ink cartridge cover.9. Press Next on the front panel.10. Open the top cover.ENWWReplace the printhead83

11. Raise the carriage lever.12. Remove the printhead, keeping it vertical to avoid getting ink on the connections.13. Insert the new printhead.84 Cha

14. Lower the carriage lever.15. Close the top cover.16. Press Next on the front panel.17. Open the ink cartridge cover.ENWWReplace the printhead85

18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has thesame colored letter as the cartridge you are ins

7. Turn off the printer by pressing the Power key and then unplugging the power code.8. Open the printer window and move the carriage further to the l

Move or store the printerIf you need to move or store the printer, prepare it correctly to avoid possible damage to it. To preparethe printer, follow

Software updateUnder Windows or Mac OS X, you are normally offered software updates automatically.For manual updates of printer drivers and other soft

11 Accessories●How to order supplies and accessories●Introduction to the accessories90 Chapter 11 Accessories ENWW

How to order supplies and accessoriesThere are two alternative ways to order supplies or accessories for your printer:●Visit http://www.hp.com/go/T120