Hp Designjet T620 Printer series User Manual

HP Designjet T620Printer seriesUsing your printer

1 Introduction●Safety precautions●HP Start-Up Kit●Using this guide●The printer's main features●The printer's main components●The front panel

4. Lift the ink cartridge cover on the left-hand side of the printer.5. Press the button behind the ink cartridges to release the cover of the left-ha

7. Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the newcutter. The screw is captive and will not fall out.8. Remov

10. Slide the new cutter into position on the cutter rail.The two wheels on the bottom of the cutter should engage the central ridge on the cutter rai

12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer.13. Close the ink cartridge cover.14. At the fr

If you need to leave the printer turned off for a long time, follow the additional steps below.1. Turn off the power using the Power key on the front

If you experience very slow progress while uploading the firmware file to the printer, the reason couldbe that you are using a proxy server. In that c

ENWW Secure Disk Erase 103Printer maintenance

104 Chapter 10 Maintaining the printer ENWWPrinter maintenance

11 Accessories●How to order supplies and accessories●Introduction to the accessoriesENWW 105Accessories

How to order supplies and accessoriesThere are two alternative ways to order supplies or accessories for your printer:●Visit http://www.hp.com/go/T620

Safety precautionsThe following precautions ensure the proper use of the printer and prevent the printer from beingdamaged. Follow these precautions a

●(E) indicates papers available in Europe, the Middle East and Africa●(J) indicates papers available in Japan●(L) indicates papers available in Latin

Paper type g/m² Length Width Part numbersHP Heavyweight Coated Paper 131 100 ft = 30.5 m24 in = 610 mmC6029C (AEJN)HP Super Heavyweight Plus MattePape

Paper type g/m² Length Width Part numbersHP Premium Plus Photo Satin 286 50 ft = 15.2 m18 in = 458 mm Q7920A24 in = 610 mm Q5491AHP Universal High-Glo

Name Product numberHP Designjet T620 24in Spindle Q6700AHP Jetdirect 635n IPv6/IPsec Print Server J7961AIntroduction to the accessoriesStandThe printe

12 Troubleshooting paper issues●The paper cannot be loaded successfully●The paper type is not in the driver●The paper has jammed●The printer displays

The paper cannot be loaded successfully●Ensure no paper is loaded.●Ensure the paper is far enough inside the printer, you should feel the printer grab

Unsuccessful sheet load●Guide the sheet, especially thick papers, when the printer initially feeds the sheet.●Do not attempt to straighten the sheet d

front-panel display message Suggested actionPaper too small During the load process the printer detected that the paper is too narrow or too shortto b

CAUTION: Only use this option if you are sure your paper does not wrinkle when printed.Photographic paperFor photographic paper, select paper type Pho

3. Try to move the printhead carriage out of the way.4. Lift the blue lever as far up as it will go.5. Carefully remove any of the jammed paper that y

●Printing on page 45●Color management on page 53●Practical printing examples on page 59●Handling ink cartridges and printheads on page 83●Maintaining

7. Carefully remove all small pieces of paper.8. Lower the blue lever.9. Close window.10. Switch on the printer.11. Reload the roll, or load a new she

The printer displays out of paper when paper is availableIf the roll has become loose from its core, it will not feed correctly and the printer will n

Recalibrate the paper advanceAccurate paper advance is important to image quality because it is part of controlling the properplacement of dots on the

3. If you would like to fine-tune the calibration or are using a transparent paper, press the Menu keyto return to the main menu and select the Image

13 Troubleshooting print-quality issues●General advice●Print quality troubleshooting wizard●Horizontal lines across the image (banding)●Lines are too

General adviceWhen you have any print-quality problem:●To achieve the best performance from your printer, use only genuine manufacturer's supplie

Alternatively, or if you have other print quality problems, you can continue reading this chapter.Horizontal lines across the image (banding)If your p

Lines are too thick, too thin or missing1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in y

3. Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and turn on theMaximum detail option (if available).4. If you a

1. Check that you are using appropriate print-quality settings. See Printing on page 45.2. Reseat the printheads by removing them and then reinserting

The printer's main featuresYour printer is a color inkjet printer designed for printing high-quality images on paper up to 24 inches(61 cm) . Som

Line lengths are inaccurateIf you have measured your printed lines and find that the lengths are not sufficiently accurate for yourpurposes, you can t

If the problem persists despite all the above actions, contact your customer service representative forfurther support.The paper is not flatIf the pap

Ink marks on the paperThis problem can occur for several different reasons.Horizontal smears on the front of coated paperIf a lot of ink is used on pl

Edges of objects are stepped or not sharpIf edges of objects or lines appear to be poorly defined or lighter in density, and you have already setthe p

White spots on the printYou may notice white spots on the print. This is probably due to paper fibers, dust or loose coatingmaterial. To avoid this pr

If you have to use such files, try to ensure that the EPS, PDF or grayscale images are already in thesame color space that you intend to use later on

●You may have asked to rotate the page from portrait to landscape on a paper size that is not wideenough.●If necessary, reduce the size of the image o

To print the Image Diagnostics Print:1. Use the same paper type that you were using when you detected a problem.2.Use the View loaded paper key on th

And here is an example of the same printhead in a bad state:Corrective action1. Clean any faulty printheads (see Clean the printheads on page 139). Th

If you still have a problemIf you still experience print-quality problems after applying the advice in this chapter, here are somefurther things that

Front view1. Ink cartridge2. Ink cartridge slots3. Blue lever4. Window5. Front panel6. Printhead carriage7. Printhead8. Output tray9. Paper alignment

14 Troubleshooting ink cartridge andprinthead issues●Cannot insert an ink cartridge●Ink cartridge status messages●Cannot insert a printhead●The front-

Cannot insert an ink cartridge1. Check that you have the correct type of cartridge (model number).2. Check that the colored label on the cartridge is

The front-panel display recommends reseating orreplacing a printhead1. From the front panel, turn the power off then on.2. Check the front-panel displ

When the front panel displays a warning message that the clean process is needed, you arerecommended to clean the printhead drop detector. If you do n

4. Find the printhead drop detector beside the stored printhead carriage.5. Remove any debris blocking the printhead drop detector.6. With a dry lint

8. Plug in and switch on the printer.9. Power the printer on at the front panel.Align the printheadsPrecise alignment between printheads is essential

4. Ensure the window is closed, as a strong light source near the printer during printhead realignmentcan affect alignment.5. The process takes about

Printhead status messagesThese are the possible printhead status messages:●OK: the printhead is working normally, with no known problems●Missing: ther

15 Troubleshooting general printer issues●The printer does not print●The printer seems slow●Communication failures between computer and printer●Cannot

The printer does not printIf all is in order (paper loaded, all ink components installed and no file errors), there are still reasonswhy a file you ha

Rear view1. Spindle2. Spindle holders3. Quick Reference Guide holder4. Sockets for communication cables and optional accessories5. Hard power switch6.

To solve a communication problem:●Ensure that you have selected the correct printer in your application, see Printing on page 45.●Ensure that the prin

5. Select View Information.6. Ensure that you see IP enabled. If not, you may need to use a different connection.If you still cannot connect, switch t

Unavailable driver features when printing fromQuarkXpress When you print from QuarkXPress, the following driver features are not available.●Rotation●R

150 Chapter 15 Troubleshooting general printer issues ENWWGeneral printer issues

16 Front-panel error messagesOccasionally you may see one of the following messages appear on the front-panel display. If so, pleasefollow the advice

Message RecommendationPDL Error: Job clipped The image is too large for the paper or for the printer. Loadlarger paper if possible, or reduce the imag

17 HP Customer Care●Introduction●HP Professional Services●HP Instant Support●HP Proactive Support●Contact HP SupportENWW 153HP Customer Care

IntroductionHP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,providing comprehensive, proven support ex

They include remote support. On-site service is also provided if necessary, with two alternativeresponse-time options.●Next business day●Same business

If Proactive Support finds any potential problem, it notifies you with an alert, which will explain theproblem and recommend a solution. In some cases

The front panel has the following components:1. Direct access keys:●First key : View ink levels, see Check the ink cartridges status on page 84●Second

18 Printer specifications●Functional specifications●Physical specifications●Memory specifications●Power specifications●Ecological specifications●Envir

Functional specificationsTable 18-1 HP 72 ink suppliesPrintheads Two inks in each printhead: gray and photo black, matte black and yellow, andmagenta

Table 18-6 Graphic languages supportedHP-PCL3 GUI, HP-GL/2 RTLPhysical specificationsTable 18-7 Printer physical specifications 24-inch printer 24-

Temperature range Humidity rangePrinter without consumables 5°C to 40°C (41°F to 104°F)Non-operating packed consumables andprinter:-40°C to 60°C (-40°

GlossaryAppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple nowrecommends TCP/IP networking instead.Bo

Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a localarea network.LED Light-Emitting

IndexAaccessoriesorder 109acoustic specifications 160alertserrors 149turn on and off 16warnings 149Autodesk Design Reviewprint from 62Bbanding problem

select I/O timeout 132select language 19select paper size 46select paper type 114, 115select units 21sleep mode wait time 20unload paper 7, 36, 37,

inaccurate line lengths 127ink marks 129line thickness 124misaligned colors 125paper not flat 128scratching 128scuffing 128stepped lines 124vertical l

166 Index ENWW

Printer softwareThe following software is provided with your printer:●The RTL and HP-GL/2 driver for Windows●The PCL3 raster driver●The HP Printer Uti

2 Installing the software●Choose which connection method to use●Connect directly to a computer (Windows)●Connect to a network (Windows)●Uninstall the

Choose which connection method to useThe following methods can be used to connect your printer.Connection type Speed Cable length Other factorsUSB 2.0

HP Designjet T620 Printer seriesUsing your printer

Printer sharing considerations●The HP Printer Utility must be installed on a computer before it can be used from that computer.●Any other users sharin

Uninstall the printer software (Windows)1. Insert the HP Start-Up Kit DVD into your DVD drive. If the DVD does not start automatically, runthe START.E

Please bear in mind the following considerations.●Any other users wishing to share your printer must install the printer software on their owncomputer

NOTE: Under Mac OS X 10.4, both methods are available.14 Chapter 2 Installing the software ENWWSoftware installation

3 Setting up the printer●Introduction●Turn alerts on and off●Set Windows driver preferencesENWW 15Administrator settings

IntroductionThis chapter describes various printer settings that the printer administrator may wish to control as soonas a new printer is assembled an

4 Personalizing the printer●Turn the printer on and off●Change the language of the front-panel display●Access the HP Printer Utility●Access the Embedd

Turn the printer on and offTIP: The printer can be left powered on without wasting energy. Leaving it on improves response timeand overall system reli

When the printer is powered back on, it takes about three minutes to initialize and check and preparethe printheads. Preparing the printheads takes ab

To access the Embedded Web Server on any computer, open your Web browser and give the addressof your printer. You can find out the address of your pri

Legal notices© 2009 Hewlett-Packard DevelopmentCompany, L.P.The information contained herein is subjectto change without notice.The only warranties fo

Change the front-panel display contrastTo change the contrast of the front-panel display, select the Setup menu icon , then Front paneloptions > S

22 Chapter 4 Personalizing the printer ENWWPersonal settings

5 Paper handling●General advice●Load a roll onto the 24-inch spindle●Load a roll onto the 44-inch spindle●Load a roll into the 24-inch printer●Load a

General adviceCAUTION: Before starting a paper loading process, ensure you have enough room around the printer,both in front and behind.CAUTION: Make

1. Remove the spindle from the printer one end at a time.WARNING! Do not insert your fingers into the spindle supports during the removal process.2. T

4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,remove the roll, turn it 180 degrees and slide it

ENWW Load a roll onto the 44-inch spindle 27Paper handling

105.Load a roll into the 24-inch printer There are two ways to load a roll. The easy loading procedure is recommended.CAUTION: To start these procedur

Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put theend completely in

4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll),pull paper slightly beyond the cutting groove

Table of contents1 IntroductionSafety precautions ...

8. Select your paper category and type.TIP: If you have loaded a paper type whose name does not appear in the paper list, see Thepaper type is not in

3. Select Paper load.4. Select Load roll.5. Select your paper category and type.TIP: If you have loaded a paper type whose name does not appear in the

Unload a rollBefore unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and followthe appropriate procedure as

Paper menu procedure with paper on the rollIf there is paper on the roll, you can also start the process from the paper menu in the front panel's

Easy loading procedure1. Standing in front of the printer, open the sheet tray.2. Insert the sheet into the feeder. Load your sheet aligned with the l

6. The printer checks the alignment and measures the sheet.NOTE: Depending on the length of the sheet, it feeds out the front of the printer.7. If the

5. Select your paper category and type.TIP: If you have loaded a paper type whose name does not appear in the paper list, see Thepaper type is not in

The following information is displayed on the front panel:●Roll or sheet status●Paper type you have selected●Width of the paper in millimeters (estima

Maintain paperTo maintain paper quality, follow the recommendations below.●Store rolls covered by another piece of paper or cloth●Store cut sheets cov

NOTE: The printer may not cut the paper directly after pressing the Form feed and cut key , aseach time a print is printed the printheads are service

5 Paper handlingGeneral advice ...

44 Chapter 5 Paper handling ENWWPaper handling

6Printing●Select print quality●Select paper size●Select margins options●Print with shortcuts●Rescale a print●Change the treatment of overlapping lines

Select print qualityThe printer has various print-quality options because best-quality printing requires some loss of speed,while fast printing implie

Custom paper sizesTo choose a non-standard paper size not shown in the list of paper sizes:●Under Windows, there are two different ways:◦In the driver

job, so that you can set them all with a single click. Some settings (such as paper size, paper sourceand orientation) may be overridden by the values

You can rescale an image in the following ways:●In the Windows driver dialog: go to the Features tab and look at the Resizing Options section.◦The Pri

You can specify even faster draft-quality printing by using Economode, as follows. This is intendedmainly for documents containing only text and line

Print in gray shadesYou can convert all colors in your image to shades of gray in the following ways:●In your application program: many programs provi

Use paper economicallyYou may be able to save some roll paper by using the following options:●In the Windows driver dialog: select the Features tab an

7 Color management●Introduction●How colors are represented●A summary of the color management process●Color calibration●Color management from printer d

9 Handling ink cartridges and printheadsAbout the ink cartridges ...

IntroductionHP Designjet T620 printers have been engineered with advanced hardware and software features toensure predictable and dependable results.●

You can check the color calibration status of the currently loaded paper at any time by pressing theView loaded paper key on the front panel. The stat

There are two basic approaches to color management for your printer:●Application-Managed Colors: in this case your application program must convert th

Printing in colorYou can adjust the colors of your print in similar ways under Windows and Mac OS:●In the Windows driver dialog: select the Color tab,

●The lightness slider simply makes the whole print lighter or darker. This slider is available underWindows in the same window as the other grayscale

8 Practical printing examples●Print a draft for revision with the correct scale●Print a project●Print a presentation●Print and scale from Microsoft Of

Print a draft for revision with the correct scaleThis section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat

3. In order to keep the scale, set Page Scaling to None (which is not the default setting).4. Press the Properties button and then select the Paper/Qu

6. Select the Features tab, and then Autorotate.7. Click OK, and check that the print preview in the Print dialog box seems correct.Print a projectThi

Using HP Instant Printing●Make sure Use HP Instant Printing has been selected. To print, click the Print icon in the toolbaror select File > Print.

Lines are blurred ... 126Li

Using AutoCAD1. The AutoCAD window shows the Model tab followed by a tab for each layout. Normally one of thelayouts is printed rather than the model.

4. Press the Properties button.5. Select the Device and Document Settings tab, and press the Custom Properties button.6. Select the Paper/Quality tab,

7. Select the print quality (your own choice between speed and quality of printing).8. If you intend to print on roll paper, you must decide where the

11. Press the OK button and save your configuration changes to a PC3 file.Print a presentationThis section demonstrates how to print a presentation fr

4. Ensure that the correct printer is selected, then press the Properties button.5. Select the Device and Document Settings tab, and press the Custom

7. Select the print quality (your own choice between speed and quality of printing).8. If you intend to print on roll paper, you must decide where the

10. Select the Features tab, then select Autorotate. Autorotation can help to avoid wasting paper.11. Press the OK button and save your configuration

2. Choose from the available paper sizes.If you do not find the paper size that you intend to use, select Printer > Properties > Paper/Quality &

4. Select Print > Properties.5. Select Paper Source, Paper Type and Print Quality.ENWW Print a presentation 75Printing examples

6. Press the Margins/Layout button. In this example you can select Borderless because you havealready selected a photo paper (this option is only enab

17 HP Customer CareIntroduction ...

Using PowerPoint1. Select File > Print, then select the Name of your printer.2. Select Properties > Features > Print document on to scale the

4. Select Margins/Layout, then select Clip contents by margins to keep the size.Using Project1. Select File > Page Setup > Print.2. Select your

3. Select Page Setup, and choose the Paper Size you want.4. Select Options to go to the printer driver. The default options in the Paper/Quality tab a

Using Excel1. Select File > Page Setup > Print. Select your printer's name, then click Close.2. Select File > Page Setup, and choose the

4. Select the Paper/Quality tab, where you can select Paper Source, Paper Type and PrintQuality.5. Select Features > Print document on to scale the

82 Chapter 8 Practical printing examples ENWWPrinting examples

9 Handling ink cartridges and printheads●About the ink cartridges●Check the ink cartridges status●Remove an ink cartridge●Insert an ink cartridge●Abou

About the ink cartridgesInk cartridges store the ink and are connected to the printheads, which distribute the ink on the paper.To purchase additional

Remove an ink cartridgeThere are two occasions when you need to remove an ink cartridge.●The ink cartridge is very low and you want to replace it with

4. Pull the cartridge straight up.NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may beink on the connectio

viii ENWW

4. Push the cartridge into the slot until it snaps into position. You should hear a beep and seeconfirmation that the cartridge has been inserted.If y

Check the printhead statusThe printer automatically checks and services the printheads after each print. Follow the steps belowto get more information

CAUTION: Printhead replacement must be performed with the printer powered on.1.Press the Menu key to return to the main menu and select the Ink menu i

6. Push the handle back to raise the lid.7. This gives you access to the printheads.8. To remove a printhead, lift up the blue handle.9. Using the blu

10. Pull the blue handle upward until the printhead is released from the carriage.CAUTION: Do not pull abruptly because this can damage the printhead.

3. Insert the new printhead into its correct slot in the carriage.CAUTION: Insert the printhead slowly and vertically, straight down. It may be damage

6. Ensure the end of the blue handle catches the wire loop on the near side of the carriage.7. Lower the handle to rest on the carriage cover.When all

94 Chapter 9 Handling ink cartridges and printheads ENWWInk and printheads

10 Maintaining the printer●Check printer status●Clean the exterior of the printer●Replace the cutter●Maintain the ink cartridges●Move or store the pri

Check printer statusYou can check the current status of the printer in various ways:●If you start the HP Printer Utility and select your printer, you