HP Z800 Specifications download pdf (Page 232)

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).

The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem

with the workstation, complete the following:

Visit

http://www.hp.com/go/workstationsupport.

2. Under the Business Support Center menu on the left, select Troubleshoot a problem.

3. Under Select your product (center window), select Workstations (under personal

computing).

4. Under Select your product, continue with selections as appropriate to the workstation series

and model, and to the problem you are troubleshooting.

Instant Support and Active Chat

HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of

desktop computing, tape storage, and printing problems.

Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit

a support ticket, Active Chat collects information about the computer and pass it to an online support

specialist. The collection of information might take up to 30 seconds depending on the computer

configuration. When you submit a support ticket, you receive a confirmation message containing your

case ID, the support hours for your location, and the estimated time of response.

For more information about HP Instant Support and Active Chat and how to use them, visit

http://www.hp.com/hps/hardware/hw_professional.html.

NOTE: This feature is not available on Windows XP Professional x64 Edition or on Linux.

Customer Advisories, Customer and Security Bulletins, and Customer Notices

To find advisories, bulletins, and notices:

Visit

http://www.hp.com/go/workstationsupport.

Select the desired product.

3. Under Resources for <your selected product>, select See more….

4. Under Self-Help resources: in the center of the window, choose the desired action and

appropriate information in the scroll list to view the index.

Product Change Notifications

Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a

30-60 day window of the effective date of the change in the manufacturing process. PCNs give

customers advanced notice of changes to their product, such as an updated BIOS version that they may

need to qualify prior to the change taking place. The latest PCNs are located at:

http://www.hp.com/

go/workstationsupport.

Helpful hints

If you encounter a problem with the workstation, monitor, or software, the following provides a list of

general suggestions that help you isolate and focus on the problem before taking further action.

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HP Z800 Specifications Page 232