HP Pro 300 M351a User's Guide download pdf (Page 170)

File to E-mail utility

The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an

e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the

computer, but does not interact with the product.

The tool is included on the installer CD, but is not copied to the computer during the software

installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web

site.

The tool is compatible with Windows XP, Windows Vista, and Win 7.

The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-

based e-mail services such as Yahoo, Hotmail, or AOL.

Depending on the speed of the computer, it might take a few minutes for the utility to gather the log

files and attach them to an e-mail message.

The File to E-mail utility consists of two files that are located in the util folder on the product printing-

system software CD:

●

<CD-ROM drive>Utilities\FileToEmail.exe

●

<CD-ROM drive>Utilities\FileToEmail.ini

To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and

double-click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message,

and attaches the files so that you can send them to the system administrator.

If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new

message or you are using Web-based e-mail software), all the files are copied to a folder on the

desktop that is named HpCCC, possibly with strings of zeros attached to the end. You can zip these

files and e-mail them separately.

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HP Pro 300 M351a User's Guide Page 170