HP ZBook Studio G5 Mobile Workstation User Manual Page 8
- Page / 192
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Slow performance ......................................................................................................... 111
HP Smart Adapter warning message ........................................................................... 112
Display ............................................................................................................................................. 112
Display anomalies ......................................................................................................... 112
Symptom .................................................................................................... 112
Quick check ................................................................................................. 113
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 114
Display assembly diagram ......................................................................... 115
Dead pixel ..................................................................................................................... 115
No video (internal) ........................................................................................................ 115
No video (external) ....................................................................................................... 116
DisplayPort/VGA ........................................................................................................... 116
HDMI .............................................................................................................................. 116
No or bad external video via docking ........................................................................... 117
Incorrect or missing color/distorted image .................................................................. 117
Touch screen ................................................................................................................. 118
I/O devices ....................................................................................................................................... 119
Keyboard ....................................................................................................................... 119
Keyboard point stick ..................................................................................................... 120
Keyboard backlight ....................................................................................................... 120
TouchPad ....................................................................................................................... 121
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 121
Network connectivity wireless (WLAN) ........................................................................ 122
USB ................................................................................................................................ 123
Smart card reader ......................................................................................................... 124
Speaker, headphone - audio issues .............................................................................. 125
Thunderbolt (TB) ........................................................................................................... 126
Storage ............................................................................................................................................ 127
Hard drive/solid-state drive not recognized ................................................................ 128
No boot to operating system (no read/write error) ..................................................... 128
Read-write error ........................................................................................................... 129
Slow performance ......................................................................................................... 129
Blue screen (BSOD) error .............................................................................................. 129
Noisy hard drive ............................................................................................................ 130
Mechanical ....................................................................................................................................... 131
Fan error message - 90B .............................................................................................. 131
Noise (sound) ................................................................................................................ 132
Fan runs constantly ...................................................................................................... 133
Thermal shutdown (hot) ............................................................................................... 134
Stuck power button ...................................................................................................... 134
Additional information ...................................................................................................................................... 135
viii
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 13
- 2 Components 18
- 8 Chapter 2 Components 20
- Display 9 21
- Keyboard area 22
- Keyboard area 11 23
- 12 Chapter 2 Components 24
- Special keys 25
- Action keys 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- 3 Illustrated parts catalog 30
- Computer major components 19 31
- Computer major components 21 33
- Plastics Kit 34
- Mass storage devices 37
- Bracket Kit 39
- Miscellaneous parts 40
- Tools required 41
- Service considerations 41
- Drive handling 42
- Workstation guidelines 43
- Equipment guidelines 44
- Bottom cover 45
- Description Spare part number 47
- Solid-state drive (M.2) 49
- Optane memory module 51
- Memory module 52
- WWAN modules 56
- WLAN/Bluetooth combo card 58
- Hard drive connector 60
- Fingerprint reader board 61
- NFC module 64
- Bottom speakers 65
- 4. Remove the speaker (4) 66
- Card reader/audio board 67
- Thermal module 68
- Discrete graphics models: 70
- UMA graphics models: 70
- System board 71
- RTC battery 75
- Power button board 76
- Top speaker 78
- Display assembly 79
- Top cover/keyboard 88
- 6 Troubleshooting guide 89
- Resources 90
- General troubleshooting steps 90
- Identify the issue 91
- 2. Examine the environment 93
- Analyze the issue 94
- Table 6-5 Boot-error codes 100
- Resolve the issue 101
- 13. Replace the system board 104
- Helpful Hints 105
- During operation 106
- Consulting with HP Service 107
- Power-on issues 107
- AC adapter issue 110
- Battery discharges too fast 112
- Burnt smell 112
- No video (with power) 113
- Blinking lights 114
- Diagnostics error messages 114
- Performance (OS) 116
- Intermittent shutdown 117
- Blue screen 118
- No wake up 122
- Unresponsive 123
- Slow performance 123
- Display anomalies 124
- Dead pixel 127
- No video (internal) 127
- No video (external) 128
- DisplayPort/VGA 128
- Touch screen 130
- I/O devices 131
- Keyboard point stick 132
- Keyboard backlight 132
- TouchPad 133
- Smart card reader 136
- Thunderbolt (TB) 138
- Read-write error 141
- Blue screen (BSOD) error 141
- Noisy hard drive 142
- Mechanical 143
- Noise (sound) 144
- Fan runs constantly 145
- Thermal shutdown (hot) 146
- Stuck power button 146
- Additional information 147
- Processor not executing code 148
- Memory module error 148
- Failure - System Board Error 149
- Additional information 139 151
- Error message list 152
- Bug check symbolic names 152
- Use Windows Debugging Tool 153
- 6. Open the crash dump le 156
- Lookup for Bug Check 0xC2 157
- Additional information 145 157
- Cable management 159
- Connector types 160
- Using Computer Setup 162
- Updating the BIOS 163
- Downloading a BIOS update 164
- Using Windows tools 171
- Before you begin 172
- Creating the recovery media 172
- Restoring and recovery 173
- 10 Specications 176
- Nonvolatile memory usage 181
- Questions and answers 183
- 13 Recycling 188
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