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ZBook Studio G5 Mobile Workstation
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HP ZBook Studio G5 Mobile Workstation User Manual Page 34
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Table of contents
TROUBLESHOOTING
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Plas
tics Kit
Item
C
omponent
Spare part number
Plastics Kit
L28675-001
(1)
Card r
eader insert
(2)
MicroSIM insert
(3)
MicroSIM hol
der insert
(4)
Fingerprint re
ader insert
(5)
Central hook
22
Chapt
er 3 Illus
trated p
arts catalog
1
2
...
29
30
31
32
33
34
35
36
37
38
39
...
191
192
Maintenance and Service Guide
1
Safety warning notice
3
Table of contents
5
1 Product description
13
2 Components
18
8 Chapter 2 Components
20
Display 9
21
Keyboard area
22
Keyboard area 11
23
12 Chapter 2 Components
24
Special keys
25
Action keys
26
Keyboard area 15
27
16 Chapter 2 Components
28
3 Illustrated parts catalog
30
Computer major components 19
31
Computer major components 21
33
Plastics Kit
34
Mass storage devices
37
Bracket Kit
39
Miscellaneous parts
40
Tools required
41
Service considerations
41
Drive handling
42
Workstation guidelines
43
Equipment guidelines
44
Bottom cover
45
Description Spare part number
47
Solid-state drive (M.2)
49
Optane memory module
51
Memory module
52
WWAN modules
56
WLAN/Bluetooth combo card
58
Hard drive connector
60
Fingerprint reader board
61
NFC module
64
Bottom speakers
65
4. Remove the speaker (4)
66
Card reader/audio board
67
Thermal module
68
Discrete graphics models:
70
UMA graphics models:
70
System board
71
RTC battery
75
Power button board
76
Top speaker
78
Display assembly
79
Top cover/keyboard
88
6 Troubleshooting guide
89
Resources
90
General troubleshooting steps
90
Identify the issue
91
2. Examine the environment
93
Analyze the issue
94
Table 6-5 Boot-error codes
100
Resolve the issue
101
13. Replace the system board
104
Helpful Hints
105
During operation
106
Consulting with HP Service
107
Power-on issues
107
AC adapter issue
110
Battery discharges too fast
112
Burnt smell
112
No video (with power)
113
Blinking lights
114
Diagnostics error messages
114
Performance (OS)
116
Intermittent shutdown
117
Blue screen
118
No wake up
122
Unresponsive
123
Slow performance
123
Display anomalies
124
Dead pixel
127
No video (internal)
127
No video (external)
128
DisplayPort/VGA
128
Touch screen
130
I/O devices
131
Keyboard point stick
132
Keyboard backlight
132
TouchPad
133
Smart card reader
136
Thunderbolt (TB)
138
Read-write error
141
Blue screen (BSOD) error
141
Noisy hard drive
142
Mechanical
143
Noise (sound)
144
Fan runs constantly
145
Thermal shutdown (hot)
146
Stuck power button
146
Additional information
147
Processor not executing code
148
Memory module error
148
Failure - System Board Error
149
Additional information 139
151
Error message list
152
Bug check symbolic names
152
Use Windows Debugging Tool
153
6. Open the crash dump le
156
Lookup for Bug Check 0xC2
157
Additional information 145
157
Cable management
159
Connector types
160
Using Computer Setup
162
Updating the BIOS
163
Downloading a BIOS update
164
Using Windows tools
171
Before you begin
172
Creating the recovery media
172
Restoring and recovery
173
10 Specications
176
Nonvolatile memory usage
181
Questions and answers
183
13 Recycling
188
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