HP ZBook Studio G5 Mobile Workstation User Manual download pdf (Page 46)

2. Starting near the display hinges, use a plastic non-conductive tool (2) to release the bottom cover, and

then remove the bottom cover from the computer (3).

Reverse this procedure to install the bottom cover.

34 Chapter 5 Removal and replacement procedures for authorized service provider parts

1 2 ... 41 42 43 44 45 46 47 48 49 50 51 ... 191 192

Maintenance and Service Guide 1
Safety warning notice 3
Table of contents 5
1 Product description 13
2 Components 18
8 Chapter 2 Components 20
Display 9 21
Keyboard area 22
Keyboard area 11 23
12 Chapter 2 Components 24
Special keys 25
Action keys 26
Keyboard area 15 27
16 Chapter 2 Components 28
3 Illustrated parts catalog 30
Computer major components 19 31
Computer major components 21 33
Plastics Kit 34
Mass storage devices 37
Bracket Kit 39
Miscellaneous parts 40
Tools required 41
Service considerations 41
Drive handling 42
Workstation guidelines 43
Equipment guidelines 44
Bottom cover 45
Description Spare part number 47
Solid-state drive (M.2) 49
Optane memory module 51
Memory module 52
WWAN modules 56
WLAN/Bluetooth combo card 58
Hard drive connector 60
Fingerprint reader board 61
NFC module 64
Bottom speakers 65
4. Remove the speaker (4) 66
Card reader/audio board 67
Thermal module 68
Discrete graphics models: 70
UMA graphics models: 70
System board 71
RTC battery 75
Power button board 76
Top speaker 78
Display assembly 79
Top cover/keyboard 88
6 Troubleshooting guide 89
Resources 90
General troubleshooting steps 90
Identify the issue 91
2. Examine the environment 93
Analyze the issue 94
Table 6-5 Boot-error codes 100
Resolve the issue 101
13. Replace the system board 104
Helpful Hints 105
During operation 106
Consulting with HP Service 107
Power-on issues 107
AC adapter issue 110
Battery discharges too fast 112
Burnt smell 112
No video (with power) 113
Blinking lights 114
Diagnostics error messages 114
Performance (OS) 116
Intermittent shutdown 117
Blue screen 118
No wake up 122
Unresponsive 123
Slow performance 123
Display anomalies 124
Dead pixel 127
No video (internal) 127
No video (external) 128
DisplayPort/VGA 128
Touch screen 130
I/O devices 131
Keyboard point stick 132
Keyboard backlight 132
TouchPad 133
Smart card reader 136
Thunderbolt (TB) 138
Read-write error 141
Blue screen (BSOD) error 141
Noisy hard drive 142
Mechanical 143
Noise (sound) 144
Fan runs constantly 145
Thermal shutdown (hot) 146
Stuck power button 146
Additional information 147
Processor not executing code 148
Memory module error 148
Failure - System Board Error 149
Additional information 139 151
Error message list 152
Bug check symbolic names 152
Use Windows Debugging Tool 153
6. Open the crash dump le 156
Lookup for Bug Check 0xC2 157
Additional information 145 157
Cable management 159
Connector types 160
Using Computer Setup 162
Updating the BIOS 163
Downloading a BIOS update 164
Using Windows tools 171
Before you begin 172
Creating the recovery media 172
Restoring and recovery 173
10 Specications 176
Nonvolatile memory usage 181
Questions and answers 183
13 Recycling 188

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HP ZBook Studio G5 Mobile Workstation User Manual Page 46

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