HP ZBook Studio G5 Mobile Workstation User Manual Page 19
- Page / 192
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) USB Type-C power connector and
Thunderbolt™ ports (2) with HP Sleep and
Charge
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(6) Power connector Connects an AC adapter.
(7) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
Right 7
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 13
- 2 Components 18
- 8 Chapter 2 Components 20
- Display 9 21
- Keyboard area 22
- Keyboard area 11 23
- 12 Chapter 2 Components 24
- Special keys 25
- Action keys 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- 3 Illustrated parts catalog 30
- Computer major components 19 31
- Computer major components 21 33
- Plastics Kit 34
- Mass storage devices 37
- Bracket Kit 39
- Miscellaneous parts 40
- Tools required 41
- Service considerations 41
- Drive handling 42
- Workstation guidelines 43
- Equipment guidelines 44
- Bottom cover 45
- Description Spare part number 47
- Solid-state drive (M.2) 49
- Optane memory module 51
- Memory module 52
- WWAN modules 56
- WLAN/Bluetooth combo card 58
- Hard drive connector 60
- Fingerprint reader board 61
- NFC module 64
- Bottom speakers 65
- 4. Remove the speaker (4) 66
- Card reader/audio board 67
- Thermal module 68
- Discrete graphics models: 70
- UMA graphics models: 70
- System board 71
- RTC battery 75
- Power button board 76
- Top speaker 78
- Display assembly 79
- Top cover/keyboard 88
- 6 Troubleshooting guide 89
- Resources 90
- General troubleshooting steps 90
- Identify the issue 91
- 2. Examine the environment 93
- Analyze the issue 94
- Table 6-5 Boot-error codes 100
- Resolve the issue 101
- 13. Replace the system board 104
- Helpful Hints 105
- During operation 106
- Consulting with HP Service 107
- Power-on issues 107
- AC adapter issue 110
- Battery discharges too fast 112
- Burnt smell 112
- No video (with power) 113
- Blinking lights 114
- Diagnostics error messages 114
- Performance (OS) 116
- Intermittent shutdown 117
- Blue screen 118
- No wake up 122
- Unresponsive 123
- Slow performance 123
- Display anomalies 124
- Dead pixel 127
- No video (internal) 127
- No video (external) 128
- DisplayPort/VGA 128
- Touch screen 130
- I/O devices 131
- Keyboard point stick 132
- Keyboard backlight 132
- TouchPad 133
- Smart card reader 136
- Thunderbolt (TB) 138
- Read-write error 141
- Blue screen (BSOD) error 141
- Noisy hard drive 142
- Mechanical 143
- Noise (sound) 144
- Fan runs constantly 145
- Thermal shutdown (hot) 146
- Stuck power button 146
- Additional information 147
- Processor not executing code 148
- Memory module error 148
- Failure - System Board Error 149
- Additional information 139 151
- Error message list 152
- Bug check symbolic names 152
- Use Windows Debugging Tool 153
- 6. Open the crash dump le 156
- Lookup for Bug Check 0xC2 157
- Additional information 145 157
- Cable management 159
- Connector types 160
- Using Computer Setup 162
- Updating the BIOS 163
- Downloading a BIOS update 164
- Using Windows tools 171
- Before you begin 172
- Creating the recovery media 172
- Restoring and recovery 173
- 10 Specications 176
- Nonvolatile memory usage 181
- Questions and answers 183
- 13 Recycling 188
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