HP ZBook 17 G5 Mobile Workstation User Manual Page 68
- Page / 214
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
Keyboard
Description Spare part number Description Spare part number
For use in Africa (French) L28407-FP1 For use in Japan L28407-291
For use in Belgium L28407-A41 For use in Latin America L28407-161
For use in Brazil L28407-201 For use in the Netherlands L28407-B31
For use in Bulgaria L28407-261 For use in Portugal L28407-131
For use in Canada (English) L28407-DB1 For use in Russia L28407-251
For use in the Czech Republic and
Slovenia
L28407-FL1 For use in Saudi Arabia L28407-171
For use in Denmark L28407-081 For use in Slovenia L28407-BA1
For use in Denmark, Finland, and
Norway
L28407-DH1 For use in South Korea L28407-AD1
For use in France L28407-051 For use in Spain L28407-071
For use in Germany L28407-041 For use in Sweden and Finland L28407-B71
For use in Greece L28407-151 For use in Switzerland L28407-BG1
For use in Hungary L28407-211 For use in Thailand L28407-281
For use in Iceland L28407-DD1 For use in Turkey L28407-141
For use in India L28407-D61 For use in Taiwan L28407-AB1
For use in Israel L28407-BB2 For use in the United Kingdom L28407-031
For use in Italy L28407-061 For use in the United States L28407-001
Before removing the keyboard, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the bottom cover (see Service door on page 41).
6. Remove the battery (see Battery on page 43).
7. Remove the memory modules (see Memory modules on page 51).
8. Remove the ODD (see ODD on page 48).
9. Remove the SSDs (see Solid-state drive (SSD) on page 46).
Remove the keyboard:
1. Remove the 3 Phillips PM2.5×8.0 screws that secure the keyboard.
56 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 13
- 2 Components 21
- 10 Chapter 2 Components 22
- Right 11 23
- 12 Chapter 2 Components 24
- Display 13 25
- Keyboard area 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- Keyboard area 17 29
- 18 Chapter 2 Components 30
- Special keys 31
- Action keys 32
- Keyboard area 21 33
- To use a hot key: 34
- 22 Chapter 2 Components 34
- Bottom 23 35
- 24 Chapter 2 Components 36
- Component Description 37
- Labels 27 39
- 3 Illustrated parts catalog 40
- Computer major components 29 41
- Computer major components 31 43
- Miscellaneous parts 47
- Tools required 48
- Service considerations 48
- Cables and connectors 49
- Drive handling 49
- Grounding guidelines 50
- Workstation guidelines 51
- Equipment guidelines 52
- Customer Self-Repair parts 53
- Description Spare part number 55
- Hard drive (HDD) 56
- Solid-state drive (SSD) 58
- ODD L31315-001 60
- Memory modules 63
- SIM card 65
- WWAN module 66
- Keyboard 68
- 7. Remove the keyboard (4) 71
- Middle cover 73
- Fingerprint reader assembly 75
- Smart card board 77
- NFC module 79
- TouchPad click board 80
- Right fan, GPU L30389-001 82
- Left fan, CPU L30389-001 82
- System board 84
- Heat sink 86
- Discrete MXM daughter card 89
- Power button board 93
- RTC battery 95
- Display assembly 101
- Display assembly components 103
- Top cover 111
- 7 Troubleshooting guide 112
- Resources 113
- General troubleshooting steps 113
- Identify the issue 114
- 2. Examine the environment 116
- Analyze the issue 117
- Table 7-5 Boot-error codes 123
- Resolve the issue 125
- 13. Replace the system board 129
- Helpful Hints 130
- During operation 131
- Consulting with HP Service 131
- Power-on issues 132
- AC adapter issue 135
- Battery discharges too fast 137
- Burnt smell 137
- No video (with power) 138
- Blinking lights 139
- Diagnostics error messages 139
- Performance (OS) 141
- Intermittent shutdown 142
- Blue screen 143
- No wake up 147
- Unresponsive 148
- Slow performance 148
- Incorrect time and date 149
- Display anomalies 150
- Dead pixel 151
- Vertical lines 151
- Horizontal lines 151
- No video (internal) 152
- No video (external) 153
- DisplayPort/VGA 153
- Touch screen 155
- I/O devices 156
- Keyboard point stick 157
- Keyboard backlight 157
- TouchPad 158
- Smart card reader 162
- Thunderbolt (TB) 164
- Read-write error 167
- Blue screen (BSOD) error 167
- Noisy hard drive 168
- Mechanical 169
- Noise (sound) 170
- Fan runs constantly 171
- Thermal shutdown (hot) 172
- Stuck power button 172
- Additional information 173
- Processor not executing code 174
- Memory module error 174
- Failure - System Board Error 175
- Additional information 165 177
- Error message list 178
- Bug check symbolic names 178
- Use Windows Debugging Tool 179
- 6. Open the crash dump le 182
- Lookup for Bug Check 0xC2 183
- Additional information 171 183
- Cable management 185
- Connector types 186
- Using Computer Setup 189
- Updating the BIOS 190
- Downloading a BIOS update 191
- Using Windows tools 194
- Restore and recovery 195
- 11 Specications 200
- Nonvolatile memory usage 206
- Nonvolatile memory usage 195 207
- Questions and answers 208
- 14 Recycling 210
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