HP ZBook 17 G5 Mobile Workstation User Manual download pdf (Page 27)

Component Description

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Keyboard area 15

1 2 ... 22 23 24 25 26 27 28 29 30 31 32 ... 213 214

Maintenance and Service Guide 1
Safety warning notice 5
Table of contents 7
1 Product description 13
2 Components 21
10 Chapter 2 Components 22
Right 11 23
12 Chapter 2 Components 24
Display 13 25
Keyboard area 26
Keyboard area 15 27
16 Chapter 2 Components 28
Keyboard area 17 29
18 Chapter 2 Components 30
Special keys 31
Action keys 32
Keyboard area 21 33
To use a hot key: 34
22 Chapter 2 Components 34
Bottom 23 35
24 Chapter 2 Components 36
Component Description 37
Labels 27 39
3 Illustrated parts catalog 40
Computer major components 29 41
Computer major components 31 43
Miscellaneous parts 47
Tools required 48
Service considerations 48
Cables and connectors 49
Drive handling 49
Grounding guidelines 50
Workstation guidelines 51
Equipment guidelines 52
Customer Self-Repair parts 53
Description Spare part number 55
Hard drive (HDD) 56
Solid-state drive (SSD) 58
ODD L31315-001 60
Memory modules 63
SIM card 65
WWAN module 66
Keyboard 68
7. Remove the keyboard (4) 71
Middle cover 73
Fingerprint reader assembly 75
Smart card board 77
NFC module 79
TouchPad click board 80
Right fan, GPU L30389-001 82
Left fan, CPU L30389-001 82
System board 84
Heat sink 86
Discrete MXM daughter card 89
Power button board 93
RTC battery 95
Display assembly 101
Display assembly components 103
Top cover 111
7 Troubleshooting guide 112
Resources 113
General troubleshooting steps 113
Identify the issue 114
2. Examine the environment 116
Analyze the issue 117
Table 7-5 Boot-error codes 123
Resolve the issue 125
13. Replace the system board 129
Helpful Hints 130
During operation 131
Consulting with HP Service 131
Power-on issues 132
AC adapter issue 135
Battery discharges too fast 137
Burnt smell 137
No video (with power) 138
Blinking lights 139
Diagnostics error messages 139
Performance (OS) 141
Intermittent shutdown 142
Blue screen 143
No wake up 147
Unresponsive 148
Slow performance 148
Incorrect time and date 149
Display anomalies 150
Dead pixel 151
Vertical lines 151
Horizontal lines 151
No video (internal) 152
No video (external) 153
DisplayPort/VGA 153
Touch screen 155
I/O devices 156
Keyboard point stick 157
Keyboard backlight 157
TouchPad 158
Smart card reader 162
Thunderbolt (TB) 164
Read-write error 167
Blue screen (BSOD) error 167
Noisy hard drive 168
Mechanical 169
Noise (sound) 170
Fan runs constantly 171
Thermal shutdown (hot) 172
Stuck power button 172
Additional information 173
Processor not executing code 174
Memory module error 174
Failure - System Board Error 175
Additional information 165 177
Error message list 178
Bug check symbolic names 178
Use Windows Debugging Tool 179
6. Open the crash dump le 182
Lookup for Bug Check 0xC2 183
Additional information 171 183
Cable management 185
Connector types 186
Using Computer Setup 189
Updating the BIOS 190
Downloading a BIOS update 191
Using Windows tools 194
Restore and recovery 195
11 Specications 200
Nonvolatile memory usage 206
Nonvolatile memory usage 195 207
Questions and answers 208
14 Recycling 210

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HP ZBook 17 G5 Mobile Workstation User Manual Page 27

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