HP ZBook 17 G5 Mobile Workstation User Manual Page 48
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- Table of contents
- TROUBLESHOOTING
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Phillips P0 screwdriver
● Torx T5 screwdriver
● Thin plastic prying tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
36 Chapter 4 Removal and replacement procedures preliminary requirements
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 13
- 2 Components 21
- 10 Chapter 2 Components 22
- Right 11 23
- 12 Chapter 2 Components 24
- Display 13 25
- Keyboard area 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- Keyboard area 17 29
- 18 Chapter 2 Components 30
- Special keys 31
- Action keys 32
- Keyboard area 21 33
- To use a hot key: 34
- 22 Chapter 2 Components 34
- Bottom 23 35
- 24 Chapter 2 Components 36
- Component Description 37
- Labels 27 39
- 3 Illustrated parts catalog 40
- Computer major components 29 41
- Computer major components 31 43
- Miscellaneous parts 47
- Tools required 48
- Service considerations 48
- Cables and connectors 49
- Drive handling 49
- Grounding guidelines 50
- Workstation guidelines 51
- Equipment guidelines 52
- Customer Self-Repair parts 53
- Description Spare part number 55
- Hard drive (HDD) 56
- Solid-state drive (SSD) 58
- ODD L31315-001 60
- Memory modules 63
- SIM card 65
- WWAN module 66
- Keyboard 68
- 7. Remove the keyboard (4) 71
- Middle cover 73
- Fingerprint reader assembly 75
- Smart card board 77
- NFC module 79
- TouchPad click board 80
- Right fan, GPU L30389-001 82
- Left fan, CPU L30389-001 82
- System board 84
- Heat sink 86
- Discrete MXM daughter card 89
- Power button board 93
- RTC battery 95
- Display assembly 101
- Display assembly components 103
- Top cover 111
- 7 Troubleshooting guide 112
- Resources 113
- General troubleshooting steps 113
- Identify the issue 114
- 2. Examine the environment 116
- Analyze the issue 117
- Table 7-5 Boot-error codes 123
- Resolve the issue 125
- 13. Replace the system board 129
- Helpful Hints 130
- During operation 131
- Consulting with HP Service 131
- Power-on issues 132
- AC adapter issue 135
- Battery discharges too fast 137
- Burnt smell 137
- No video (with power) 138
- Blinking lights 139
- Diagnostics error messages 139
- Performance (OS) 141
- Intermittent shutdown 142
- Blue screen 143
- No wake up 147
- Unresponsive 148
- Slow performance 148
- Incorrect time and date 149
- Display anomalies 150
- Dead pixel 151
- Vertical lines 151
- Horizontal lines 151
- No video (internal) 152
- No video (external) 153
- DisplayPort/VGA 153
- Touch screen 155
- I/O devices 156
- Keyboard point stick 157
- Keyboard backlight 157
- TouchPad 158
- Smart card reader 162
- Thunderbolt (TB) 164
- Read-write error 167
- Blue screen (BSOD) error 167
- Noisy hard drive 168
- Mechanical 169
- Noise (sound) 170
- Fan runs constantly 171
- Thermal shutdown (hot) 172
- Stuck power button 172
- Additional information 173
- Processor not executing code 174
- Memory module error 174
- Failure - System Board Error 175
- Additional information 165 177
- Error message list 178
- Bug check symbolic names 178
- Use Windows Debugging Tool 179
- 6. Open the crash dump le 182
- Lookup for Bug Check 0xC2 183
- Additional information 171 183
- Cable management 185
- Connector types 186
- Using Computer Setup 189
- Updating the BIOS 190
- Downloading a BIOS update 191
- Using Windows tools 194
- Restore and recovery 195
- 11 Specications 200
- Nonvolatile memory usage 206
- Nonvolatile memory usage 195 207
- Questions and answers 208
- 14 Recycling 210
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