HP H3Y89AA#ABA User Manual download pdf (Page 10)

Software troubleshooting

Symptom Possible solution

To repair software

problems, try these

methods:

●

Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.

●

Update the drivers (see Updating device drivers, following).

●

Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System

Restore, later in this table). — Restores your computer to a configuration that was in use before the software

was installed.

●

Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation,

later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults.

●

System recovery (see

System recovery on page 8) — Erase and reformat the hard disk drive, and then

reinstall the operating system, programs, and drivers. This erases all data files you have created.

Updating device

drivers

Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one

does not solve your problem:

1. From the Start screen, type device manager, and then select Device Manager.

2. Select the arrow to expand the type of device you want to update or roll back. (For example, DVD/CD-ROM

drives.)

3. Double-click the specific item (for example, HP DVD Writer 640b).

4. Select the Driver tab.

5. To update a driver, select Update Driver, and then follow the on-screen instructions.

, to revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen

instructions.

Microsoft System

Restore

If you have a problem that might be due to software that was installed on your computer, use System Restore to

return the computer to a previous restore point. You can also set restore points manually.

NOTE: Always use this System Restore procedure before you use the System Recovery program.

Some features might not be available on systems that are shipped without a version of Microsoft Windows.

To start a system restore or to add restore points manually:

1. Close all open programs.

2. From the Start screen, type control panel, and then select Control Panel.

3. Select System and Security, select System, and then select System protection.

4. Select the System protection tab on the System Properties screen.

5. Follow the on-screen instructions.

6 Chapter 2 Troubleshooting

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HP H3Y89AA#ABA User Manual Page 10

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