HP H3Y89AA#ABA User Manual

Troubleshooting and Maintenance Guide

Software troubleshootingSymptom Possible solutionTo repair softwareproblems, try thesemethods:●Turn the computer off completely and then turn it on ag

Symptom Possible solutionSoftware programand hardware driverreinstallationIf any of your factory-installed software programs or hardware drivers are d

3 System recoverySystem Recovery completely erases and reformats the hard disk drive, deleting all data files youhave created, and then reinstalls the

4. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted,click Yes to allow the program to continue.5. Select Windows

5. Press the Power button to turn on the computer. If you are using a recovery DVD, the computerautomatically runs HP Recovery Manager from the disc.

3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and thenselect Next.4. Follow the on-screen instructions. Label ea

4 MaintenanceIt is important that you perform simple maintenance of your computer to ensure that it works at peakperformance.Schedules and tasksFollow

1. Unplug the power to the computer and the monitor.2. To clean the monitor screen, use a clean, dry cloth. Do not use water on the monitor screen. Fo

3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen.4. Wipe the surface and left and right side of the touch scree

Copyright and License© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.The information contained herein is subjectto change without notice. The

Table of contents1 Protecting your computer ...

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1 Protecting your computerYour computer contains features that help protect the integrity of your system and its data fromunauthorized access. Review

2 TroubleshootingRefer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues wi

PowerSymptom Possible solutionComputer does notturn off when thePower button ispressed.Press and hold the Power button until the computer turns off. C

Symptom Possible solutionCursor does not moveusing the arrow keys onthe number keypad.Press Num Lock on the keyboard to turn off Num Lock, so that the

Speakers and soundSymptom Possible solutionVolume is very low orunsatisfactory.Ensure that you connected the speakers to the Audio Out (lime green) co