HP Compaq 6910p Notebook PCMaintenance and Service Guide
Category Description HP Compaq 6910pNotebook PC withUMA video memoryHP Compaq 6910pNotebook PC withdiscrete videomemoryMemory●Two SODIMM slots, both c
Select To do thisBuilt-In Device Options●Enable/disable embedded WWAN Device Radio.●Enable/disable embedded WLAN Device Radio.●Enable/disable embedded
6 SpecificationsComputer specifications Metric U.S.DimensionsHeight (front to back)2.91 to 3.37 cm 1.15 to 1.33 inWidth 33.1 cm 13.03 inDepth 23.9 cm
Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits
Hard drive specifications 160-GB* 120-GB* 100-GB* 80-GB*DimensionsHeight9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 101 g 101 g 10
Primary 6-cell, Li-ion battery specifications Metric U.S.DimensionsHeight2.0 cm 0.79 inWidth 20.3 cm 7.99 inDepth 5.3 cm 2.09 inWeight 0.34 kg 0.75 l
DVD±RW and CD-RW Double-Layer Combo DrivespecificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,C
DVD/CD-RW Combo Drive specificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,CD-I Bridge (Photo-C
DVD-ROM DriveApplicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD DigitalAudio, CD-XA ready (Mode 2, Form 1 and Form 2), C
System DMA specificationsHardware DMA System functionDMA0 Not applicableDMA1* Not applicableDMA2* Not applicableDMA3 Not applicableDMA4 Direct memory
System interrupt specificationsHardware IRQ System functionIRQ0 System timerIRQ1 Standard 101-/102-Key or Microsoft® Natural KeyboardIRQ2 CascadedIRQ3
Category Description HP Compaq 6910pNotebook PC withUMA video memoryHP Compaq 6910pNotebook PC withdiscrete videomemoryAudio●Stereo speakers●Integrate
System I/O address specificationsI/O address (hex) System function (shipping configuration)000 - 00F DMA controller no. 1010 - 01F Unused020 - 021 Int
I/O address (hex) System function (shipping configuration)220 - 22F Entertainment audio230 - 26D Unused26E - 26 Unused278 - 27F Unused280 - 2AB Unused
System memory map specificationsSize Memory address System function640 KB 00000000-0009FFFF Base memory128 KB 000A0000-000BFFFF Video memory48 KB 000C
7 Screw listingThis section provides specification and reference information for the screws and screw locks used inthe computer. All screws and screw
Phillips PM2.0×5.0 captive screwColor Quantity Length Thread Head diameterBlack 5 5.0 mm 2.0mm 5.0 mmWhere used:(1) Two screws that secure the hard dr
Phillips PM2.5×13.0 captive screwColor Quantity Length Thread Head diameterSilver 1 13.0 mm 2.5 mm 6.0 mmWhere used: One screw that secures the hard d
Phillips PM3.0×3.0 screwColor Quantity Length Thread Head diameterSilver 4 3.0 mm 3.0 mm 5.0 mmWhere used: 4 screws that secure the hard drive bracket
Phillips PM2.0×3.0 screwColor Quantity Length Thread Head diameterSilver 6 3.0 mm 2.0 mm 4.0 mmWhere used: 2 screws that secure the WLAN module to the
Where used: 2 screws that secure the system board to the base enclosure110 Chapter 7 Screw listing
Phillips PM2.5×5.0 screwColor Quantity Length Thread Head diameterBlack 2 5.0 mm 2.5 mm 5.0 mmWhere used:(1) One screw that secures the MultiBay II de
Category Description HP Compaq 6910pNotebook PC withUMA video memoryHP Compaq 6910pNotebook PC withdiscrete videomemory●Headphone connector●Fast infra
Torx T8M2.5×11.0 captive screwColor Quantity Length Thread Head diameterBlack 3 11.0 mm 2.5 mm 5.0 mmWhere used: 3 screws that secure the keyboard to
Torx T8M2.5×11.0 screwColor Quantity Length Thread Head diameterBlack 13 11.0 mm 2.5 mm 5.0 mmWhere used:(1) Two screws that secure the switch cover t
Phillips PM2.0×6.0 screwColor Quantity Length Thread Head diameterSilver 5 6.0 mm 2.0 mm 5.0 mmWhere used: 2 screws that secure the modem module to th
Where used: One screw that secures the MultiBay II eject assembly to the base enclosurePhillips PM2.0×6.0 screw 115
Phillips PM2.0×2.0 broad head screwColor Quantity Length Thread Head diameterBlack 3 2.0 mm 2.0 mm 7.0 mmWhere used: 3 screws that secure the switch c
Phillips PM2.5×3.0 screwColor Quantity Length Thread Head diameterSilver 2 3.0 mm 2.5 mm 5.0 mmWhere used: 2 screws that secure the power button board
Torx T8M2.5×7.0 screwColor Quantity Length Thread Heat widthBlack 8 7.0 mm 2.5 mm 5.0 mmWhere used: One screw that secures the fan assembly to the com
Where used: 2 screws that secure the display assembly to the computerWhere used: One screw that secures the top cover to the computerWhere used: 2 scr
Phillips PM2.0×10.0 captive screwColor Quantity Length Thread Head diameterSilver 4 10.0 mm 2.0mm 5.0 mmWhere used: 4 captive screws that secure the h
Phillips PM2.5×6.0 screwColor Quantity Length Thread Head diameterSilver 6 6.0 mm 2.5 mm 5.0 mmWhere used: 4 screws that secure the display bezel to t
Category Description HP Compaq 6910pNotebook PC withUMA video memoryHP Compaq 6910pNotebook PC withdiscrete videomemory●Smart card reader/bezel snap-i
Phillips PM2.5×4.0 screwColor Quantity Length Thread Head diameterSilver 2 4.0 mm 2.5 mm 5.0 mmWhere used: 2 screws that secure the display hinges to
8 Backup and recoveryBackup and recovery in Windows VistaCreating recovery discsAfter setting up the computer for the first time, be sure to create a
With HP Backup & Recovery Manager, you can perform the following tasks:●Backing up your information regularly to protect your important system fil
To back up specific files or folders:1. Select Start > All Programs > HP Backup & Recovery > Backup & Recovery Manager.2. Click Next.
Creating recovery pointsWhen you back up modifications since your last backup, you are creating system recovery points. Thisallows you to save a snaps
Performing a recovery from the recovery discsTo perform a recovery from the recovery discs, follow these steps:1. Back up all personal files.2. Insert
Initiating a recovery in WindowsTo initiate a recovery in Windows, follow these steps:1. Back up all personal files.2. Select Start > All Programs
3. Click Create factory software recovery CDs or DVDs to recover the system (Highlyrecommended), and then click Next.4. Follow the on-screen instructi
NOTE: Drivers, utilities, and applications installed by HP can be copied to a CD or to a DVD using HPBackup and Recovery Manager.Backing up specific f
Creating recovery pointsWhen you back up modifications since your last backup, you are creating system recovery points. Thisallows you to save a snaps
2 External component identificationTop componentsButtons, microphone, volume controls, and fingerprint readerItem Component Function(1) Power button●W
Performing a recovery from the recovery discsTo perform a recovery from the recovery discs, follow these steps:1. Back up all personal files.2. Insert
Initiating a recovery in WindowsTo initiate a recovery in Windows, follow these steps:1. Back up all personal files.2. Select Start > All Programs
9 Connector pin assignmentsAudio-out (headphone)Pin Signal1 Audio out, left channel2 Audio out, right channel3 GroundAudio-in (microphone)Pin Signal1
External monitorPin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5 Ground6 Ground analog7 Ground analog8 Ground analog9 +5 VDC10 Ground
RJ-11 (modem)Pin Signal1 Unused2 Tip3 Ring4 Unused5 Unused6 UnusedRJ-45 (network)Pin Signal1 Transmit +2 Transmit -3 Receive +4 Unused5 Unused6 Receiv
S-Video-outPin Signal1 S-VHS color (C) signal2 Composite video signal3 S-VHS intensity (Y) signal4 S-VHS color ground5 TV-CD6 S-VHS intensity ground7
10 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to 120volts AC or from
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana
11 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general householdwaste. Follow the local la
Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis
Item Component FunctionTo learn more about power settings, follow these steps:●In Windows Vista, select Start > Control Panel > Systemand Mainte
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane
10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift
15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Turn the display panel upside down.WARNING! The backlight contains merc
18. Remove the backlight from the backlight frame.19. Disconnect the display cable (1) from the LCD panel.20. Remove the screws (2) that secure the LC
IndexSymbols/Numerics1394 port 11AAC adapter, spare partnumbers 26, 28accessory battery connector 14antennae, disconnecting 53, 61audio cableillustr
display component recycling 140display hingeremoval 71spare part number 72display inverterremoval 42spare part number 42display release latch 10displa
drive 10power 10wireless 10Mmass storage devices, spare partnumbers 25Media Card Reader 10memory check 90memory map specifications 104memory modulepro
Ethernet 3external media cards 3graphics 1hard drives 2keyboard 4memory module 2modem module 3MultiBay II 2operating system 5optical drives 2panels 1p
WLAN module compartment coverillustrated 23removal 53workstation guidelines 36WWAN moduleremoval 61spare part numbers 18, 28, 61150 Index
KeysItem Component Function(1) Function keys Execute frequently used system functions when pressed incombination with the fn key.(2) fn key Executes f
Pointing devicesItem Component Function(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen.(2) Poin
Front componentsItem Component Function(1) Display release latch Opens the computer.(2) Wireless light●On: An integrated wireless device, such as a WL
Left-side componentsItem Component Function(1) Vent Enables airflow to cool internal components.NOTE: The computer fan starts up automatically to cool
© Copyright 2007, 2008 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany unde
Rear componentsItem Component Function(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed
Right-side componentsItem Component Function(1) Smart card reader Supports optional smart cards and Java™ Cards.(2) MultiBay II device Supports an opt
Bottom componentsItem Component Function(1) Battery bay Holds the battery.(2) Docking connector (select models only) Connects an optional docking devi
3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and model numberloc
Computer major components16 Chapter 3 Illustrated parts catalog
Item Description Spare part number(1) Display assemblies (include wireless antenna transceivers and cables) 14.1-inch, WXGA+ 446436-001 14.1-inch, WX
Item Description Spare part number The United Kingdom 446448-031 The United States 446448-001 Cable Kit (see Cable Kit on page 24 for more Cable Ki
Item Description Spare part number For use with heat sink spare part number 446447-001 (video memory is shared with mainsystem memory)446402-001(17)
Item Description Spare part numberthe Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, EastTimor, Ecuador, Egypt, El Salvador, Equ
Item Description Spare part numberZealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, PapuaNew Guinea, Paraguay, the People&apo
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Item Description Spare part numberthe Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, EastTimor, Ecuador, Egypt, El Salvador, Equ
Plastics KitItem Description Spare part number Plastics Kit: 446439-001(1) PC Card slot bezel(2) Hard drive cover (includes 2 captive screws, secured
Cable KitItem Description Spare part number Cable Kit: 446406-001(1) Pointing stick cable(2) TouchPad cable(3) Audio cable(4) Modem module cable (inc
Mass storage devicesItem Description Spare part number(1) Hard drives (include frame and connector) 160-GB, 5400-rpm 446411-001 120-GB, 5400-rpm 4464
Miscellaneous partsDescription Spare part numberHP Smart Adapter AC adapters90-watt non-PFC Smart Adapter418873-00190-watt PFC Smart Adapter 418875-00
Description Spare part number●Phillips PM2.5×3.0 screw●Phillips PM2.0×10.0 captive screw●Phillips PM2.0×6.0 screw●Phillips PM2.0×5.0 captive screw●Phi
Spare partnumberDescription407576-001 802.11a/b/g Broadcom WLAN module for use in for use in Antigua and Barbuda, Argentina, Australia, theBahamas, Ba
Spare partnumberDescriptionthe Netherlands, Norway, Oman, the Philippines, Poland, Portugal, Qatar, Romania, Russia, Serbia andMontenegro, Singapore,
Spare partnumberDescriptionGuinea-Bissa, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Italy, the Ivory Coast,Jamaica, Jordan,
Spare partnumberDescription446433-001 Modem module (includes modem module cable)446434-001 MultiBay II eject assembly446435-001 14.1-inch, WXGA displa
iv Safety warning notice
Spare partnumberDescription446448-231 Keyboard for use in Slovakia446448-251 Keyboard for use in Russia446448-281 Keyboard for use in Thailand446448-2
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
Unknown user passwordIf the computer you are servicing has an unknown user password, follow these steps to clear thepassword:NOTE: These steps also cl
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 72 screws, in 15 different sizes, that m
BatteryDescription Spare part number6-cell, 5.1-Ah, Li-ion battery 446399-0014-cell, 2.55-Ah, Li-ion battery 446398-001Before disassembling the comput
SIMNOTE: This section applies only to computer models with WWAN capability.NOTE: If there is a SIM inserted in the SIM slot, it must be removed before
Table of contents1 Product description2 External component identificationTop components ...
Display inverterNOTE: If it has been determined that the display inverter is the component that must be replaced tocomplete the computer repair, the d
6. Release the bottom edge of the display bezel (3) from the display assembly.7. Release the inverter (1) from the display enclosure as far as the dis
Hard driveDescription Spare part number160-GB, 5400-rpm hard drive 446411-001120-GB, 5400-rpm hard drive 446413-001100-GB, 7200-rpm hard drive 446412-
6. Remove the hard drive (4) from the hard drive bay.7. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×3.0 hard d
Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 446680-001. There are 6 rubb
3. Lift the cover (2) straight up to remove it. The Bluetooth module compartment cover is included inthe Plastics Kit, spare part number 446439-001.4.
Expansion memory moduleDescription Spare part number2048-MB (667-MHz, PC2-5300, 1-DIMM) 446430-0011024-MB (667-MHz, PC2-5300, 1-DIMM) 446429-001512-MB
4. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent inc
WLAN moduleCAUTION: The WLAN module and WWAN module are not interchangeable.Description Spare part number802.11a/b/g/n Broadcom WLAN modules: ●For us
Description Spare part numberCongo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, theDominican Republic, East Timor, E
Equipment guidelines ... 37Unknown user password ...
Description Spare part number●For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina,Armenia, Aruba, Australia, A
2. Lift the front edge of the WLAN module compartment cover (2), swing it toward the back of thecomputer, and remove the cover. The WLAN module compar
MultiBay II deviceDescription Spare part numberDVD±RW and CD-RW Super Multi Double-Layer Combo Drive 446409-001DVD/CD-RW Combo Drive 446410-001DVD-RO
KeyboardFor use in: Spare part number For use in: Spare part numberBelgiumBrazilThe Czech RepublicDenmarkFranceFrench CanadaGermanyGreeceHungaryIcelan
2. Loosen the three Torx T8M2.5×11.0 screws that secure the keyboard to the computer.3. Turn the computer display-side up, with the front toward you.4
8. Release the ZIFconnector (3) to which the pointing stick cable is attached, and disconnect thepointing stick cable (4) from the system board.9. Rem
RTC batteryNOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes allpasswords and CMOS settings to be cleared.Descrip
Primary memory moduleDescription Spare part number2048-MB (667-MHz, PC2-5300, 1-DIMM) 446430-0011024-MB (667-MHz, PC2-5300, 1-DIMM) 446429-001512-MB (
Modem moduleDescription Spare part numberModem module (includes modem module cable) 446433-001Before removing the modem module, follow these steps:1.
WWAN moduleCAUTION: The WWAN module and WLAN module are not interchangeable.Description Spare part numberVerizon EVDO WWAN module 418860-001Cingular H
Hard drive specifications ... 95Prima
Reverse this procedure to install the WWAN module.Switch coverDescription Spare part numberSwitch cover 446401-001Before removing the switch cover, fo
8. Remove the switch cover (3) by lifting it straight up until it disengages from the computer.9. If it is necessary to replace the power button board
Fan assemblyDescription Spare part numberFan assembly 446416-001Before removing the fan assembly, follow these steps:1. Shut down the computer. If you
Heat sinkNOTE: All heat sink spare part kits include thermal material.Description Spare part numberFor use with system boards spare part numbers 44640
2. Remove the heat sink (3) by lifting it straight up.NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink (1)and
ProcessorNOTE: All processor spare part kits include thermal material.Description Spare part numberIntel Core Duo T7700 2.4-GHz processor (4-MB L2 cac
2. Lift the processor (2) straight up and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossed onthe
Display assemblyDescription Spare part number14.1-inch, WXGA+ display assembly (includes wireless antenna transceivers and cables) 446436-00114.1-inch
2. Remove the following screws:(1) Two Torx T8M2.5×11.0 screws(2) Two Torx T8M2.5×7.0 screws(3) One Phillips PM2.5×5.0 screw3. Turn the computer right
8. Lift the display assembly straight up and remove it (2).9. If it is necessary to replace the display hinges, remove the following:(1) Two rubber sc
Backing up your information ... 129When to back up ...
11. Remove the display bezel (3). The display bezel is available using spare part number446420-001.12. Remove the two Phillips PM2.5×4.0 screws (1) an
CAUTION: Be sure that the 3 wireless antenna cables routed out of the display right hinge are alsorouted and arranged properly. Each antenna cable has
Top coverDescription Spare part numberTop cover 446407-001Before removing the top cover, follow these steps:1. Shut down the computer. If you are unsu
2. Remove the following:(1) Two base enclosure rubber screw covers. The base enclosure rubber screw covers are includedin the Rubber Kit, spare part n
6. Disconnect the microphone cable (2) from the system board.7. Remove the two Torx T8M2.5×7.0 screws that secure the top cover to the computer.8. Lif
Reverse this procedure to install the top cover.Smart card reader boardDescription Spare part numberSmart card reader board 446793-001Before removing
3. If it is necessary to replace the PC Card assembly, remove the PC Card assembly from the smartcard reader board by disengaging the hooks (1) on the
Speaker assemblyDescription Spare part numberSpeaker assembly 446445-001Before removing the speaker assembly, follow these steps:1. Shut down the comp
System boardDescription Spare part numberSystem board for use with heat sink spare part number 446446-001 (includes 128 MB of discretevideo memory)446
●RTC battery (see RTC battery on page 58)●WWAN module (see WWAN module on page 61)●Processor (see Processor on page 67)●Smart card reader board (see S
1 Product descriptionCategory Description HP Compaq 6910pNotebook PC withUMA video memoryHP Compaq 6910pNotebook PC withdiscrete videomemoryProcessors
5. Disconnect the Bluetooth module cable (2) from the system board and remove the cable from thebase enclosure. The Bluetooth module cable is availabl
8. Remove the four Phillips PM2.5×4.0 screws (1) and the two Phillips PM2.0×3.0 screws (2) thatsecure the system board to the base enclosure.9. Use th
11. If it is necessary to replace the audio cable, disconnect the audio cable from the 3 audio connectorson the system board. The audio cable is inclu
MultiBay II eject assemblyDescription Spare part numberMultiBay II eject assembly 446434-001Before removing the MultiBay II eject assembly, follow the
2. Remove the MultiBay II eject assembly (2) from the base enclosure.Reverse this procedure to install the MultiBay II eject assembly.86 Chapter 4 R
5 Computer SetupStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not worki
Using Computer SetupNavigating and selecting in Computer SetupThe information and settings in Computer Setup are accessed from the File, Security, Dia
Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.NOTE: Some of the Computer Setup menu items listed i
Security menuSelect To do thisSetup password Enter, change, or delete a setup password.Power-On password Enter, change, or delete a power-on password.
System Configuration menuNOTE: Some of the listed System Configuration options may not be supported by your computer.Select To do thisLanguage (or pre
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