HP EliteBook 8470w Specifications

HP EliteBook 8470w Mobile Workstationand HP EliteBook 8470p Notebook PCcomputer modelMaintenance and Service Guide

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer model ●Intel Dual Core i5-3210M 2.50-GHzp

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable) 684343-001Before removing the fingerprint reader board,

3.Detach the fingerprint reader board (2) from the clips built into the top cover.4.Remove the fingerprint reader board and cable.Reverse this procedu

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 652650-001Before removing the RTC battery, follow these ste

2.Detach the RTC battery (2) from the TouchPad. (The RTC battery is attached to the TouchPad withdouble-sided tape.)3. Remove the RTC battery.Reverse

Remove the display lid switch board:1. Position the computer with the front toward you.2.Disconnect the display lid switch board cable (1) from the LI

System boardNOTE: The system board spare part kit includes replacement thermal material.Description Spare part numberFor use only on HP EliteBook 8470

NOTE: When replacing the system board, be sure that the following components are removed fromthe defective system board and installed on the replaceme

3.Remove the three Phillips PM2.5×4.0 screws that secure the system board to the top cover.4. Flex the right side of the top cover (1) until the conne

Heat sinkNOTE: The heat sink spare part kit includes replacement thermal material.Description Spare part numberFor use only on computer models equippe

2.Remove the heat sink (3).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andthe system board components, it

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer modelPanel●14.0-in light-emitting diode (

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink andthe system board components each time the heat sink is rem

Reverse this procedure to install the heat sink.Component replacement procedures103

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberFor use only on HP EliteBook 8470w Mobi

g.Keyboard (see Keyboard on page 76)h. Base enclosure (see Base enclosure on page 80)i.System board (see System board on page 97)j. Heat sink (see Sys

ExpressCard assemblyDescription Spare part numberExpressCard assembly 684345-001Before removing the ExpressCard assembly, follow these steps:1. Turn o

3.Release the ExpressCard assembly cable from the clips (3) built into the top cover.4. Remove the Phillips PM2.0×4.0 screw (1) that secures the Expre

Display assemblyNOTE: The display assembly is spared at the subcomponent level only. For more display assemblyspare part information, see the individu

2.Release the display panel cable and the webcam/microphone module cable from the routingchannel (3) attached to the system board.3. Release the wirel

7.Remove the computer (4) from the display assembly.8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a.

d.Remove the display bezel (6). The display bezel is available using spare part numbers686014-001 (for use only on HP EliteBook 8470w Mobile Workstati

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer modelHard drive Supports 6.35-cm (2.5-in)

f.Remove the two Phillips PM2.0×3.0 screws (1) that secure the display hinge tube to thedisplay enclosure.g. Release the display hinge tube (2) by sli

11. If it is necessary to replace the display panel cable:a. Turn the display panel upside down, with the display panel cable toward you.b.Detach the

●686018-001 — For use only on HP EliteBook 8470p Notebook PC computer modelsequipped with an HD+ display assembly●686016-001 — For use only on HP Elit

c.Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables andtransceivers are included in the Antenna Kit, spare part number 6859

5 Computer Setup (BIOS) andAdvanced System DiagnosticsComputer Setup, or Basic Input/Output System (BIOS), controls communication between all the inpu

Using Computer SetupNavigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Turn on or restart the c

Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to t

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressingthe esc key while the “Press the ESC key for Startup M

Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardwareis functioning pr

6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 33.80 cm 13.31 inDepth 23.13 cm 9.11 inHeight (front to back) 3.18 to 3.38 cm 1.25

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer model Customer-accessibleSupports the fol

Metric U.S.Equipped with 3-cell battery, optical drive, graphicssubsystem with UMA memory, one memory module,WLAN module, and solid-state drive2.21 k

14.0-inch WGA display specifications Metric U.S.DimensionsHeight 17.6 cm 6.93 inWidth 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of colors up to

Hard drive specifications 750-GB* 500-GB* 320-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mmLength 100.2 mm 100.4 mm 100.4 mmWidth 69.9 mm 69.9 mm 69.9 mmWe

7 Backup and recoveryRecovery after a system failure is as good as your most recent backup. As you add new software anddata files, you should continue

Performing a recoveryRecovery allows you to repair or restore the computer to its original factory state. You can create an HPfactory image restore DV

Backing up your informationYou should back up your computer files on a regular schedule to maintain a current backup. You canmanually back up your inf

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

9 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household w

IndexSymbols/Numerics1394 port 20AAC adapter, spare part numbers40, 49AC adapter/battery light 19accessory battery connector 23antennalocations 12remo

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer model Integrated 720p HD webcam (support

Display Hinge Cover Kit, spare partnumber 35, 112Display Hinge Kit, spare partnumber 35, 42, 44, 112display lid switch boardremoval 95spare part numbe

webcam 12wireless 17, 19lock, spare part numbers 40, 41Mmass storage deviceillustrated 37precautions 51spare part numbers 37Media Card Reader, locatio

service cover release latchassemblyremoval 86spare part number 86service tag 25, 55serviceability, product description11SIM, removal 58Smart Card read

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer model Integrated wireless wide area netw

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer modelPorts●1394a port●Audio-in (mono micr

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer model ●90-W HP Smart AC adapter (PFC, EM,

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer model Preinstalled with Microsoft Office

Category Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer model Web-only support:●Windows XP Pro 3

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

2 External component identificationDisplayItem Component Description(1) Internal display switch Turns off the display or initiates Suspend if the disp

Item Component Description(6) Keyboard light button Turns the keyboard light on or off.(7) Keyboard light Illuminates the keyboard, especially in low-

Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Item Componen

Item Component Description(4) Web browser button●When the computer is on, press the button to openthe default Web browser.●When the computer is off, i

Item Component Description(5) Embedded numeric keypad When the keypad is turned on, it can be used like anexternal numeric keypad.Each key on the keyp

LightsNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) TouchPad light●Amber: The To

TouchPadNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Pointing stick (select mod

FrontNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Display release latch Opens t

Left sideNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Power connector Connects

Right sideNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Audio-out (headphone) ja

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Item Component Description(7) Vents (2) Enables airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal com

BottomNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Vents (4) Enables airflow to

Item Component Description(7) Bluetooth compartment Contains a Bluetooth device (select models only).(8) Service cover Provides access to the hard dri

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and model numberprovided on th

Item Description Function(3) Part number/Product number (p/n) This number provides specific information about theproduct's hardware components. T

Computer major componentsComputer major components27

Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assemblyspare pa

Item Component Spare part number For use in Thailand 686300-281 For use in Turkey 686300-141 For use in the United Kingdom and Singapore 686300-031

Item Component Spare part number For use in Switzerland 686299-BG1 For use in Taiwan 686299-AB1 For use in Thailand 686299-281 For use in Turkey 6

Item Component Spare part number(10) Modem moduleNOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number641830-001.628824-001(11) W

iv Safety warning notice

Item Component Spare part number HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Broadband Module 668969-001(16) Heat

Item Component Spare part number(22) Base enclosure (includes rubber feet, service cover release latch assembly, andbattery release latch assembly)685

Display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use only on HP EliteBook 8470w Mobile Workstation computer model

Item Component Spare part number Microphone module 642798-001(3) Display Hinge Kit (includes left and right display hinges and left and right hingebr

Cable KitItem Component Spare part number Cable Kit, includes: 641830-001(1) Bluetooth module cable(2) TouchPad board cable(3) RJ-11 jack cable36 Cha

Mass storage devicesItem Description Spare part number(1) Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252

Item Description Spare part number Hard drive bracket screws (not illustrated)(3) Optical drive (includes optical drive bezel and optical drive brack

Plastics KitItem Description Spare part number Plastics Kit: For use only on HP EliteBook 8470w Mobile Workstation computer models: 686963-001 For

Miscellaneous partsComponent Spare part numberAC adapter:90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-00190-W HP Smart AC adapter (PFC, 3-wire) 6

Component Spare part numberFor use in Thailand 490371-201For use in the United Kingdom and Singapore 490371-031Screw Kit 686032-001Sequential part num

Table of contents1 Product description ... 12

Spare part number Description628668-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery628824-001 Modem module (does not include the RJ-11 jack cable)NOTE: The

Spare part number Description669832-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter670034-001 8-GB memory module (PC3, 12800, 1600-MHz)670288-001 Inte

Spare part number Description685997-001 Base enclosure (includes four rubber feet, service cover release latch assembly, and batteryrelease latch asse

Spare part number Description686048-001 Blu-ray R/RE DVD±RW SuperMulti DL Drive (for use only on HP EliteBook 8470w MobileWorkstation computer models;

Spare part number Description686299-A41 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer models inBelgium (includes key

Spare part number Description686300-081 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer modelsin Denmark (inclu

Spare part number Description686300-BB1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer modelsin Israel (includ

Spare part number Description691718-001 System board for use only on HP EliteBook 8470w Mobile Workstation computer models equippedwith a graphics sub

4 Removal and replacementproceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and rep

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of i

Grounding guidelines ... 51Electrostatic discharge damage .

CAUTION: To prevent damage to the computer when you are removing or installing internalcomponents, observe these precautions:Keep components in their

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 73 screws that must be removed, replaced

Item Component Description(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is

BatteryDescription Spare part number9-cell, 100-Wh, 3.00-Ah, Li ion 631243-0019-cell, 100-Wh, 3.00-Ah, Li ion 634087-0019-cell, 73-Wh, 2.20-Ah, Li ion

Install the battery by inserting it into the battery bay until you hear a click.SIMNOTE: This section applies only to computer models with WWAN capabi

Service coverDescription Spare part numberService cover 686031-001Before removing the service cover, follow these steps:1. Turn off the computer. If y

Smart Card readerDescription Spare part numberSmart Card reader 686025-001Before removing the Smart Card reader, follow these steps:1. Turn off the co

Optical driveNOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.Description Spare part numberFor use onl

Downloading a BIOS update ... 119Using Advanced System Diagnostics ...

4.Remove the optical drive (3) from the computer.5. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1)

10.Remove the optical drive bracket (2).Reverse this procedure to reassemble and install the optical drive.Upgrade bay cradleDescription Spare part nu

2.Remove the four Phillips PM2.0×4.0 screws that secure the upgrade bay cradle to the computer.3.Loosen the captive Phillips screw that secures the up

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws.Description Spare part number750-GB, 7200-rpm, 9.5-mm

3.Remove the hard drive (3) from the hard drive bay.4. If it is necessary to disassemble the hard drive, perform the following steps:a. Remove the fou

Memory moduleNOTE: Primary and expansion memory is installed in a stacked configuration in the bottom ofthe computer.Description Spare part number8-GB

2.Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent inco

WWAN moduleNOTE: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP lt2523 LTE/HSPA+ Mobile Broadband Module

3.Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (4) to prevent incorrec

WLAN moduleDescription Spare part numberAtheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 66

viii

3.Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch (4) to prevent incorrec

Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetoothmodule cable is included in the Cabl

Modem moduleNOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jack cableis included in the Cable Kit, spare part n

FanDescription Spare part numberFan (includes cable) 641839-001Before removing the fan, follow these steps:1. Turn off the computer. If you are unsure

KeyboardFor use in country/region Spare partnumberFor use in country/region Spare partnumberKeyboard with pointing stick for use only on HP EliteBook

For use in country/region Spare partnumberFor use in country/region Spare partnumberFor use in Greece 686300-DJ1 For use in Spain 686300-071For use in

Remove the keyboard:1. Loosen the three Phillips captive screws that secure the keyboard to the computer.2. Rest and secure the computer on its right

6.Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until itrests upside down on the palm rest.7. Release the zer

Base enclosureDescription Spare part numberBase enclosure (includes four rubber feet, service cover release latch assembly, and batteryrelease latch a

5.Remove the two Phillips PM2.5×11.0 screws from the docking connector alignment guides (3) thatsecure the base enclosure to the computer.6.Remove the

1 Product descriptionCategory Description HP EliteBook 8470wMobile Workstationcomputer modelHP EliteBook 8470pNotebook PCcomputer modelProduct Name HP

9.Disconnect the speaker cable from the system board connector (2).10. Remove the bottom cover from the computer.NOTE: Thoroughly clean the thermal pa

Reverse this procedure to install the base enclosure.Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 641840-001Before r

2.Release the speaker cable (1) from the clips (2) and routing channel built into the base enclosure.Note that the cable routes from inside the base e

RJ-11 jack cableNOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001.Before removing the RJ-11 jack cable, follow the

3.Release the RJ-11 jack cable from the clips (2) and routing channel built into the base enclosure.4. Remove the RJ-11 jack cable.Reverse this proced

Remove the service cover release latch assembly:1. Position the base enclosure with the front toward you.2.Remove the service cover release latch actu

7.Lift the left end of the service cover release latch arm (3) out of the openings in the base enclosure.8. Swing the left end of the service cover re

Battery release latch assemblyNOTE: The battery release latch assembly components are included in the Latch Kit, spare partnumber 684339-001.Before re

4.Remove the battery release latch arm spring from the spring retention hooks on thebase enclosure (1) and the battery release latch arm (2).5. Slide

9.Swing the right end of the battery release latch arm (2) clockwise until the left end of the armrelease from the openings in the base enclosure.10.