Compaq Presario CQ32Notebook PCHP G32 Notebook PCMaintenance and Service Guide
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Diagnostics menuSelect To do thisHard Disk Self Test Run a comprehensive self-test on the hard drive.NOTE: On models with two hard drives, this menu o
6 SpecificationsComputer specificationsDimensionsDepth22.8 cm (8.98 in)Width34.8 cm (13.70 in)Height (front to rear)2.5 to 3.2 cm (0.98 to 1.26 in)Wei
33.78-cm (13.3-in) display specificationsDimensionsActive diagonal size 33.78 cm (13.30 in)Active area293.38 x 165.02Resolution1366 × 768 (HD)Weight 3
Hard drive specifications 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mmWidth 70 mmWeight 101 gInterface typeSATATransfer rate100 MB/secSecurityATA se
DVD±RW SuperMulti DL Drive with LightScribespecificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE CD, CD-I,
Blu-ray ROM with LightScribe DVD±R/RWSuperMulti DL DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT,CD-ROM, CD-ROM XA,MIXED MODE CD,
System resource specificationsYou can use Device Manager to get a graphical view of the system resources that control how thedevices work on the compu
7 Backup and recoveryRecovery after a system failure is as complete as your most current backup. HP recommends that youcreate recovery discs immediate
Creating recovery discsHP recommends that you create recovery discs to be sure that you can restore your system to its originalfactory state if you ex
Backing up your informationAs you add new software and data files, you should back up your system on a regular basis tomaintain a reasonably current b
1 Product descriptionCategory Description Compaq PresarioCQ32HP G32Product Name Compaq Presario CQ32 Notebook PC√ HP G32 Notebook PC √Processors In
Using Windows Backup and RestoreTo create a backup using Windows Backup and Restore, follow these steps:NOTE: Be sure that the computer is connected t
Restore to a previous date and timeTo revert to a restore point (created at a previous date and time), when the computer was functioningoptimally, fol
Recovering from the dedicated recovery partition (select modelsonly)NOTE: Computers with an SSD may not have a recovery partition. If the computer doe
8 Connector pin assignmentsAudio-out (headphone)Pin Signal1 Audio out, left channel2 Audio out, right channel3GroundAudio-in (microphone)Pin Signal1 A
External monitorPin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5Ground6 Ground analog7 Ground analog8 Ground analog9+5 VDC10 Ground11
RJ-45 (network)Pin Signal1 Transmit +2 Transmit -3 Receive +4Unused5Unused6 Receive -7Unused8UnusedUniversal Serial BusPin Signal1+5 VDC2 Data -3 Data
HDMIPin Signal1 TMDS data 2+2 TMDS data 2 shield3 TMDS data 2–4 TMDS data 1+5 TMDS data 1shield6 TMDS data 1–7 TMDS data 0+8 TMDS data 0 shield9 TMDS
9 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC or from
Requirements for specific countries or regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Canad
10 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local la
Category Description Compaq PresarioCQ32HP G32Panel 33.78-cm (13.3-in) HD LED BrightView (1366× 768 HD) (5.2 mm) SVA√√ 16:9 ultra wide aspect ratio √
Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane
10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift
15. Remove the backlight cables (1) from the clip (2) in the display panel.16.Turn the display panel upside-down.WARNING! The backlight contains mercu
18.Remove the backlight from the backlight frame.19. Disconnect the display panel cable (1) from the LCD panel.20. Remove the screws (2) that secure t
IndexSymbols/Numerics1394 Power Saving 89AAC adapteridentifying 15AC adapter light, identifying 11AC adapter, spare partnumber 31action keys, identify
display cable kit, spare partnumber 25, 31display component recycling 109display componentsillustrated 24spare part numbers 24display enclosureillustr
model name 1monitor portexternal 12pin assignments 104Nnavigating in Setup Utility 86navigation keys, identifying 9network jack, pinassignments 105OOD
hard drive 93optical drive 94, 95system resources 96starting Setup Utility 85static-shielding materials 37supported discs 98system boardremoval 78spar
Category Description Compaq PresarioCQ32HP G32AudioHD audio √√ Supports Microsoft Premium requirements √√ Two Altec Lansing speakers √√EthernetInteg
Category Description Compaq PresarioCQ32HP G32 Taps enabled by default √√Power requirements6-cell (55-Wh) 2.55-Ah Li-ion battery √√ 6-cell (47-Wh) 2
2 External component identificationIdentifying hardwareTo see a list of hardware installed in the computer, follow these steps:▲Select Start > Cont
Top componentsTouchPadComponent Description(1)TouchPad on/off indicator To turn the TouchPad on and off, quickly double-tap the TouchPadon/off indica
LightsComponent Description(1)TouchPad light ●Amber: The TouchPad is disabled.●Off: The TouchPad is enabled.(2)Caps lock light On: Caps lock is on.(3)
Button and speakersComponent Description(1)Speakers (2) Produce sound.(2)Power button●When the computer is off, press the button to turn on thecompute
KeysComponent Description(1)esc key Displays system information when pressed in combination with thefn key.(2)fn key●Displays system information when
© Copyright 2010 Hewlett-PackardDevelopment Company, L.P.Microsoft and Windows are U.S. registeredtrademarks of Microsoft Corporation.Bluetooth is a t
Display Component Description(1)Internal microphone Records sound.(2)Integrated webcam Records video and captures still photographs.(3)Integrated webc
Front component Component DescriptionDigital Media Slot Supports the following optional digital card formats:●Memory Stick (MS)●Memory Stick Pro (MSP
Left-side componentsComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is design
Rear component Component DescriptionVent Enables airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal co
Component Description(3)Battery release latch Releases the battery from the battery bay.(4)Memory module compartment Contains 2 memory module slots.(5
Additional hardware componentsComponent Description(1)Power cord* Connects an AC adapter to an AC outlet.(2)AC adapter Converts AC power to DC power.(
3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and model numberloc
Computer major componentsComputer major components17
Item Description Spare part number(1) Display assembly 33.78 cm (13.3-in) WXGA, HD, BrightView display assembly NOTE: See Display assembly components
Item Description Spare part number(11) RTC battery (includes mounting adhesive)449137-001(12) WLAN modules Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adap
MSG revision historyRevision Publication date DescriptionA July 2010●Added HP branding and updated commodities in the following location:Product descr
Item Description Spare part number Realtek RTL8191SE 802.11b/g/n WiFi AdapterFor use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argent
Item Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1 +EDRCombo AdapterFor use in Afghanistan, Albania, Algeria
Item Description Spare part number Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR ComboAdapterFor use in Afghanistan, Albania, Algeria,
Item Description Spare part number 500-GB, 7200 RPM 608014-001 320-GB, 7200 RPM 608013-001 250-GB, 7200 RPM 608012-001 160-GB solid-state drive 608
Display assembly componentsItem Description Spare part number(1) Display bezel (includes Mylar screw covers) For use in Compaq Presario CQ32–branded
Item Description Spare part number(4) Display hinge cover608275-001(5) Display hinges608016-001(6) Display cable kit608272-001(7) Display WLAN antenna
Mass storage devicesItem Description Spare part number(1) Optical drives (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive with LightScribe 608021-00
Miscellaneous partsDescription Spare part numberSmart AC adapter (90-W with power factor correction)609940-001Power cord, AC, 3 wire, black, 1.83-m fo
Sequential part number listingSpare partnumberDescription449137-001 RTC battery490371-AA1 Power cord, AC, 3-pin, black,1.83-m, for use in the People&a
Spare partnumberDescription593533-001 Realtek RTL8191SE 802.11b/g/n WiFi Adapter for use in Albania, Algeria, Andorra, Angola, Antigua andBarbuda, Arg
iv MSG revision history
Spare partnumberDescription597624-001 Intel Core i5 430M Dual Core processor (2.26-GHz, 3-MB L3 cache)598856-001 Memory module, 2-GB, PC3 10600, 1333-
Spare partnumberDescription608006-001 Display WLAN antennas608007-001 Display enclosure for use in Compaq Presario CQ32 computers608008-001 Base enclo
Spare partnumberDescription613587-001 Intel Pentium P6100 processor (2.0-GHz, 3-MB L3 cache615842-001 System board with 1-GB discrete graphics memory
4 Removal and replacementproceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and rep
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 75 screws, in 12 different sizes, that m
Computer feetDescription Spare part numberRubber Feet Kit 608228-001The computer feet are adhesive-backed rubber pads. The feet attach to the base enc
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
BatteryDescription Spare part number6-cell, 47-WHr (2.20-Ah) Li-ion 593553-0016-cell, 55-WHr (2.55Ah) Li-ion 593554-001Before disassembling the comput
Memory moduleDescription Spare part number4-GB, PC3 10600, 1333-MHz 599092-0012-GB, PC3 10600, 1333-MHz 598856-0011-GB, PC3 10600, 1333-MHz 598859-001
3. Lift the cover (2) and remove it (3). The memory/wireless compartment cover is included in thePlastics Kit, spare part number 608023-001.4. Spread
5. Remove the module (2) by pulling it away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertio
RTC batteryDescription Spare part numberRTC battery 449137-001Before removing the RTC battery, follow these steps:1.Shut down the computer. If you are
WLAN moduleNOTE: The WLAN module and the WWAN module are not interchangeable.Description Spare partnumberAtheros AR9285 802.11 a/b/g/n 2x2 WiFi adapte
Description Spare partnumberRealtek RTL8191SE 802.11b/g/n WiFi AdapterFor use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Ar
Description Spare partnumberBroadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo AdapterFor use in Afghanistan, Albania, Algeria, Andor
Before removing the WLAN module, follow these steps:1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn th
4. Remove the WLAN module (3) by pulling it away from the slot at an angle.CAUTION: To prevent an unresponsive system, replace the wireless module onl
vi Safety warning notice
Hard driveNOTE: All hard drive spare part kits include a hard drive bracket.NOTE: The hard drive cable is included in the Misc Cable Kit, spare part n
3. Lift the hard drive cover (2) and remove it from the computer (3). The hard drive cover is includedin the Plastics Kit, spare part number 608023-00
6. Use the Mylar tab to lift the hard drive out of the hard drive bay (3).7. If it is necessary to replace the hard drive bracket, remove the four Phi
Optical driveDescription Spare part numberDVD±RW SuperMulti DL Drive with LightScribe 608021-001Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Dr
6. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the opticaldrive.7. Remove the optical drive bracket (2).Reve
3.Remove the following screws that secure the top cover to the base enclosure:●(1) 2 rubber feet●(2) 2 Phillips PM2.0×3.0 screws (in optical drive bay
4.Turn the computer right-side up with the front toward you.5.Open the computer as far as possible.6. Pry up the edges of the top cover (1), and then
8.Release the ZIF connector to which the TouchPad button board cable is connected and disconnectthe cable from the system board (2).9.Remove the top c
KeyboardDescription Spare part numberKeyboard for use in the United States 608018-001Before removing the keyboard, follow these steps:1.Shut down the
2.Slide the keyboard clips off the bottom of the keyboard.3. Pry to edges of the keyboard from the top cover (1), and the lift the top of the keyboard
Table of contents1 Product description ... 12
USB boardDescription Spare part numberUSB board (includes cable) 603922–001Before removing the USB board, follow these steps:1.Shut down the computer.
5. Lift the USB board (3) straight up to remove it from the computer.Reverse this procedure to install the USB board.Component replacement procedures6
Speaker assemblyDescription Spare part numberSpeaker assembly 608027-001Before removing the speaker assembly, follow these steps:1.Shut down the compu
7. Lift the right speaker (6) straight up to remove it from the base enclosure.Reverse this procedure to install the speaker assembly.Component replac
Bluetooth moduleNOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number608009-001.Description Spare part numberBluetooth
4. Pull the clip that holds the Bluetooth module (3), and then remove the module from the baseenclosure (4).Reverse the above procedure to install the
Power connector cableDescription Spare part numberPower connector cable (includes cable and connector) 621884-001Before removing the power connector c
5. Remove the power connector (4) from the base enclosure.Reverse this procedure to install the power connector cable.Component replacement procedures
Optical drive connectorDescription Spare part numberOptical Drive Mounting Kit (includes SATA cable, cable bracket, optical drive bracket,and screws)6
6. Remove the optical drive connector assembly (5) from the base enclosure.Reverse this procedure to install the optical drive connector.Component rep
Drive handling ... 34Grounding guidelines ...
Power button boardDescription Spare part numberPower button board (with cable and bracket)608276-001Before removing the power button board, follow the
4. Remove the power button board (3).Reverse this procedure to install the power button board.Component replacement procedures71
Display assemblyDescription Spare part number33.78 cm (13.3-in) WXGA Brightview display assembly for use in Compaq Presario CQ32–branded computers6080
6. Remove the display assembly (4).7.If it is necessary to replace any of the display assembly internal components, remove the followingscrew covers a
9. Remove the display bezel (4). The display bezel is available using spare part numbers608020-001 (for use in Compaq Presario CQ32-branded computers)
12. Lift up the bottom of the panel (3), and them remove the panel from the enclosure (4). The displaypanel is available using the spare part number 6
The display cable is available in the display cable kit, spare part number 608272-001.14. If it is necessary to replace the display hinges, remove the
18. Remove the wireless antennas and cables (4) from the display enclosure. The wireless antennasand cables are included in the display cable kit, spa
System boardNOTE: All system board spare part kits include replacement thermal material.Description Spare part numberSystem board with 512-MB of discr
h.Power connector cable (see Power connector cable on page 66)i.Display (see Display assembly on page 72)1.Turn the computer upright with the left sid
6 Specifications ... 91Computer specif
Fan/heat sink assemblyNOTE: All fan/heat sink assembly spare part kits include replacement thermal material.Description Spare part numberFan/heat sink
2.Disconnect the fan cable from the system board.3. Follow the sequence embossed on heat sink to loosen the six captive screws (1) that secure thefan/
4. Remove the fan/heat sink assembly from the system board (2).The thermal material must be thoroughly cleaned from the affected surfaces on the syste
ProcessorNOTE: All processor spare part kits include replacement thermal material.Description Spare part numberIntel Core i5 580M Dual Core processor
h.Display assembly (see Display assembly on page 72)i.System board (see System board on page 78)j.Fan/heat sink assembly (see Fan/heat sink assembly o
5 Setup Utility (BIOS)Starting Setup UtilitySetup Utility is a ROM-based information and customization utility that can be used even when yourWindows
Using Setup UtilityChanging the language of Setup UtilityThe following procedure explains how to change the language of Setup Utility. If Setup Utilit
Displaying system informationThe following procedure explains how to display system information in Setup Utility. If Setup Utility isnot open, begin a
Exiting Setup UtilityYou can exit Setup Utility with or without saving changes.●To exit Setup Utility and save your changes from the current session:I
System Configuration menuSelect To do thisLanguage Support Change the language of Setup Utility.Button Sound (select models only) Enable/disable the c
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