HP SmartStream Print Controller for HP Designjet T3500 Production eMFP User Manual Page 72
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Error code Short description Full description
2202-8089 Unsupported printer or required
license
Check that the printer you are trying to use is supported by the application
(see the installation guide). In particular, check that it is a PostScript printer.
Check that the required licenses are installed (see the installation guide).
Printer protocol unsupported version.
Upgrade SW application.
This application is not compatible with the printer. Contact your reseller for
upgrade possibilities, or download the upgrade from the link.
Printer protocol unsupported version.
Upgrade printer FW.
The rmware of one of the installed printers is not compatible. Check whether
rmware updates are available for your printers, or download the update
from the link.
Troubleshooting Tool
There is a Troubleshooting Tool provided in the HP SmartSteam program group, which oers the following
options to help you to recover from a problem:
1. Delete temporary data: Delete only temporary les in C:\Users\User\AppData\Local\Temp\HP
\HPSmartStream. The database (folder and les) is not deleted.
Also delete all les in C:\Users\User\AppData\Local\Roaming\HP\HPSmartStream.
2. Delete calculated data: Delete all items in option 1, plus jobs in preparation. This option can be used if you
have a job in preparation that is causing an error, and you cannot delete it any other way.
3. Delete all jobs: Delete all items in options 1 and 2, plus all other jobs, including the job history, and all HP
SmartStream application data in the Windows registry (persistent settings).
4. Reset HP Smart Stream Conguration Tool conguration: Deletes information in the registry related to the
latest conguration le applied. This option can be used if you want to reapply the latest conguration le.
5. Delete all data, including printers: Delete all items in options 1 to 4, plus the database. Licenses are not
deleted. This option can be used to reset the software if you are experiencing frequent errors; it may be
more convenient than reinstalling the software.
Choose the option you wish to use and press Start; or press Close to use none of them.
66 Chapter 13 Troubleshooting ENWW
- HP DesignJet 1
- Table of contents 3
- 1 Introduction 7
- Getting started 8
- What do I see on the screen? 9
- Notications 11
- End-to-end printing workow 11
- Distributed workows 11
- 2 Printers 13
- Delete a printer 15
- The printers pane 15
- Accessory status 17
- 3 Set preferences 19
- Printer-specic preferences 20
- Hot folders 22
- 4 Job preparation 25
- File error detection 26
- Resolution Center 27
- Job overview 29
- Edit a job 30
- Job options 33
- ENWW Nesting 31 37
- Delete a job 38
- Page options 38
- Filter pages 39
- Sort pages 39
- Print settings 40
- ENWW Print settings 35 41
- 5 Print preview 46
- Image, page, and roll 47
- Preview features 47
- Preview tools 48
- Crystal Preview 48
- ENWW Crystal Preview 43 49
- ENWW Crystal Preview 45 51
- 6 Printing 52
- Printing queue 53
- Printing interruptions 54
- Cancel jobs 55
- 7 Color management 56
- 8 History 57
- Remove jobs from the history 58
- 9 Folding 59
- 10 Scanning 62
- 11 Accounting 67
- 12 Submission Driver 70
- 13 Troubleshooting 71
- Troubleshooting Tool 72
- SmartStream 73
- Preparing a job 74
- Other considerations 76
- Resolution center 77
- Printer preferences 78
- Other limitations 78
- B Shortcut keys 79
- Preview selectors 81
- Job selectors 81
- Shift Ctrl Tab Previous job 82
- Ctrl D Deselect all 82
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