HP H611A User Manual Page 64
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Check the printer IP address
• To check the IP address of the printer, obtain the IP address by printing
a network configuration page. Press and hold the
(Resume) button, and then
press the
(Wireless) button to print the network configuration page.
• Ping the printer using the IP address from the command prompt (Windows) or
from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder
in the Applications folder at the top level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the
command prompt (Windows):
C:\Ping 123.123.123.123
Or
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the
box, and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the
IP address is incorrect.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
•
Hardware installation suggestions
•
HP software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside
and inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should
be on.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working
order.
• Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the ink cartridges
Make sure that all of the ink cartridges are firmly installed and aligned in their correct,
color-coded slot. A correctly installed ink cartridge should not move when pulled
slightly. The printer cannot work if all the ink cartridges are not installed.
Chapter 5
60 Solve a problem
- HP Officejet 6100 ePrinter 3
- Contents 5
- 1 Get started 10
- Manage Power 11
- Understand the printer parts 12
- Printing supplies area 13
- Control panel 13
- Select print media 14
- Load media 17
- Chapter 1 18
- 14 Get started 18
- Load envelopes 19
- Load cards and photo paper 19
- Load custom-size media 20
- Maintain the printer 21
- Update the printer 22
- Turn the printer off 22
- Print documents 23
- Print brochures 24
- Print on envelopes 25
- Print on envelopes (Windows) 26
- Print on envelopes (Mac OS X) 26
- Print photos 27
- Chapter 2 28
- 24 Print 28
- Print borderless documents 30
- Print borderless documents 27 31
- 3HP ePrint 32
- Use HP ePrint 33
- Remove Web Services 34
- 4 Work with ink cartridges 35
- Replace the ink cartridges 36
- Replace the ink cartridges 33 37
- Store printing supplies 38
- Usage information collection 38
- 5 Solve a problem 39
- Obtain electronic support 40
- HP support by phone 40
- HP support 37 41
- Chapter 5 42
- 38 Solve a problem 42
- Solve printer problems 43
- Alignment fails 44
- The printer prints slowly 45
- Blank or partial page printed 46
- Solve printer problems 43 47
- Print quality troubleshooting 48
- 46 Solve a problem 50
- Solve paper-feed problems 52
- 50 Solve a problem 54
- Solve wireless problems 55
- 52 Solve a problem 56
- Solve wireless problems 53 57
- 54 Solve a problem 58
- 56 Solve a problem 60
- After resolving the problems 61
- 58 Solve a problem 62
- 60 Solve a problem 64
- Solve network problems 65
- 62 Solve a problem 66
- 64 Solve a problem 68
- Printhead maintenance 70
- Clean the printhead 71
- Align the printhead 71
- Clear jams 72
- Clear jams 69 73
- Avoid paper jams 74
- A Technical information 83
- 80 Technical information 84
- Printer specifications 86
- System requirements 87
- Media specifications 88
- Set minimum margins 91
- Print specifications 91
- HP ePrint specifications 92
- HP website specifications 92
- Environmental specifications 92
- Electrical specifications 92
- Regulatory information 94
- FCC statement 95
- Notice to users in Korea 95
- 92 Technical information 96
- Declaration of conformity 98
- Notice to users in Brazil 99
- Notice to users in Canada 100
- Notice to users in Taiwan 100
- Notice to users in Mexico 101
- Notice to users in Japan 101
- Paper use 102
- Plastics 102
- Material safety data sheets 102
- Recycling program 102
- Power consumption 103
- Chemical Substances 103
- Battery disposal in Taiwan 103
- Appendix A 104
- 100 Technical information 104
- Third-party licenses 106
- Third-party licenses 109 113
- B HP supplies and accessories 114
- HP media 115
- C Network setup 116
- Set link speed 117
- View IP settings 117
- Change IP settings 117
- Reset network settings 117
- Before you begin 118
- Change the connection type 120
- Test the wireless connection 120
- Overview of security settings 121
- D Printer management tools 124
- E How do I? 126
- F Errors (Windows) 127
- Use color ink only? 131
- Incompatible ink cartridges 131
- Ink sensor failure 131
- Ink sensor warning 131
- Color cartridge out of ink 132
- Black cartridge out of ink 132
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