HP H611A User Manual download pdf (Page 48)

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the

settings in the printer driver. For more information, see

Print.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the printer away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less

than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the

application to interpret print settings correctly. See the release notes for known

software conflicts, refer to the application's documentation, or contact the software

manufacturer for specific help.

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer

problems.

Print quality troubleshooting

Try the solutions in this section to resolve print quality problems in your printout.

•

Solution 1: Make sure you are using genuine HP ink cartridges

•

Solution 2: Check the ink levels

•

Solution 3: Check the paper loaded in the input tray

•

Solution 4: Check the paper type

•

Solution 5: Check the print settings

•

Solution 6: Print and evaluate a print quality report

•

Solution 7: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink

cartridges are designed and tested with HP printers to help you easily produce

great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.

Printer service or repairs required as a result of using a non-HP supply are

not covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Chapter 5

44 Solve a problem

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