HP DESKJET D730 User Manual download pdf (Page 84)

Solution 4: Verify the power source

Solution: Verify that the printer is properly connected to a suitable power source.

To verify the power source

1. Verify that the computer and the printer have the correct power plugs depending

on your country/region.

2. Remove the printer cable from any power strips or surge suppressors, and then

plug it directly into a power outlet.

3. Try the print job again to see if this procedure resolved the issue.

NOTE: If the printer prints when plugged directly into a power outlet, the

power strip or surge suppressor may not be allowing sufficient voltage to reach

the printer.

If this did not solve the issue, try the next solution.

Solution 5: Remove and reinstall the print cartridges

Solution: Improper placement or installation of the print cartridges can cause the

printer carriage to stall. Remove and reinstall the print cartridges. For more

information, see

Replace print cartridges.

Paper problems

To clear a paper jam or resolve other paper problems, check the following topics:

•

Paper jam

•

Printer does not feed paper

•

Out of paper

•

Printer prints on multiple sheets at once

Paper jam

Solution: In case of a paper jam, first check the rear access door.

NOTE: If paper jams occur frequently, try using a heavier paper. See Printer

specifications for paper weight specifications.

To clear a paper jam

1. Remove the paper from the paper tray.

2. If you are printing labels, verify that a label did not become detached from the

label sheet while passing through the printer.

3. Turn off the printer.

4. Disconnect the printer power cord from the electrical outlet.

Chapter 11

82 Troubleshooting

Troubleshooting

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HP DESKJET D730 User Manual Page 84