HP VS80 User Manual download pdf (Page 81)

Appendix B Contacting HP Customer Support 81

Backup Software Support

While the autoloader product itself is supported by Hewlett-Packard, all

software products are supported by individual software vendors. When

contacting the software vendor for support, you will need the following

information:

■ Your name and telephone number

■ Product name, release number, operating system, build, and serial number

■ Detailed list of error messages reported

■ Configuration files and log files related to the problem

■ Screen dumps, if applicable

■ Explanation of how to reproduce the problem, if possible

■ Events that may have contributed to the problem, recent operator actions,

recent events in the software or the system, and recent changes to the

computer system, software, or network environment.

HP Telephone Support

To obtain technical assistance, call the support representative nearest you.

North and South America

Note For the latest list of phone numbers for HP Customer Support, see

http://www.hp.com/go/support. Phone charges may apply.

■ Argentina

(541) 778 8380

■ Brazil

(011) 829 6612

■ Canada

905-206-4663

■ Chile

800 360 999

■ Mexico

800 427 6684

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HP VS80 User Manual Page 81