HP VS80 User Manual download pdf (Page 55)

Chapter 4 Diagnostics and Troubleshooting 55

Troubleshooting Common Problems

This section includes information on troubleshooting common autoloader

problems. If these procedures fail, contact your service representative for

further assistance.

Table 4 Troubleshooting Table

Problem Solution

Power

Autoloader does not power

on.

■ Check all power cord connections.

■ Make sure the power switch on the front panel is in the ON

position.

■ Make sure there is power to the outlet. Try another working

outlet.

■ Try a known good power cord.

■ Contact your service representative.

No display messages appear. ■ Make sure the power cord is connected.

■ Make sure the power switch is on.

■ Power cycle the autoloader.

■ Download autoloader firmware.

■ Contact your service representative.

Tape movement

Tape stuck in storage slot. ■ See Removing Stuck Cartridges on page 62.

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HP VS80 User Manual Page 55