HP Proliant DL580 User's Guide

HP ProLiant DL580 G7 Server User Guide Part Number 595656-001 June 2010 (First Edition)

Component identification 10 Rear panel components Item Description Item Description 1 Power supply bay 4 (optional) 15 Expansion slo

Troubleshooting 100 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in t

Battery replacement 101 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the ba

Regulatory compliance notices 102 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory complianc

Regulatory compliance notices 103 to radio communications. However, there is no guarantee that interference will not occur in a particular installat

Regulatory compliance notices 104 Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Can

Regulatory compliance notices 105 Disposal of waste equipment by users in private households in the European Union This symbol on the product or

Regulatory compliance notices 106 Korean notice Class A equipment Class B equipment Chinese notice Class A equipment Laser compliance This prod

Regulatory compliance notices 107 WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and burns exists if the battery

Regulatory compliance notices 108 Wireless devices You can install one or more integrated wireless devices. In some environments, the use of wireles

Regulatory compliance notices 109 Taiwan notices

Component identification 11 Rear panel LEDs and buttons Item Description LED color Status 1 iLO 3 NIC Activity LED Green On or flashing—N

Electrostatic discharge 110 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions y

Specifications 111 Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F)

Specifications 112 Specification Value Power supply output 910 W (low line) 1300 W (high line) HP ProLiant 1200 W power supply specifications S

Technical support 113 Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical s

Technical support 114 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, howe

Technical support 115 Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'information

Technical support 116 HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das

Technical support 117 el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de comp

Technical support 118 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente

Technical support 119

Component identification 12 Power supply LED Power LED Status Off No AC power to power supply units. Check the AC power cord. Off AC

Technical support 120

Acronyms and abbreviations 121 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Ad

Acronyms and abbreviations 122 NIC network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCIe periphera

Acronyms and abbreviations 123 SDDC Single Device Data Correction SFF small form-factor SIM Systems Insight Manager SMI Scalable memory interface

Index 124 A AC power supply 112 access panel 26 ACU (Array Configuration Utility) 76 additional information 85 ADU (Array Diagnostic Utility

Index 125 extending server from rack 25 external health LED 8 F fans 23 FBWC module 22, 66 FCC rating label 102 features 7 Federal Commu

Index 126 operations 25 optimum environment 31 Option ROM Configuration for Arrays (ORCA) 77 options installation 33, 35 ORCA (Option ROM Co

Index 127 static electricity 110 status lights, battery pack 20 StorageWorks Library and Tape Tools (L&TT) 80 support 82, 113 support pa

Component identification 13 System board components Item Description 1 Optional I/O expansion board connectors: • PCI-X/PCI Express I/O e

Component identification 14 System maintenance switch The system maintenance switch (SW1) is an eight-position switch that is used for system conf

Component identification 15 SPI board components Item Description 1 Mini SAS connectors (2) 2 SAS cache connector 3 TPM connector 4 Fan da

Component identification 16 I/O expansion board components • PCI-X/PCI Express I/O expansion board Item Description 1 Slot 6 PCIe2 x16 (16,

Component identification 17 Processors and memory cartridges The processor memory drawer contains 4 processor sockets and 8 memory cartridges. Fo

Component identification 18 DIMM slot locations Each memory cartridge contains 8 DIMM slots. The lockstep banks are identified by the letters A thro

Component identification 19 Hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) Hard drive LED combinatio

© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties

Component identification 20 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing irregularly Off The drive is active, and

Component identification 21 LED3 pattern LED4 pattern Interpretation — One blink every two seconds The system is powered down, and the cache

Component identification 22 FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse sid

Component identification 23 Fan locations Power supply backplane components

Component identification 24 Item Description 1 Graphics card power connector 2 Graphics card power connector 3 Graphics card power connector

Operations 25 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduc

Operations 26 2. Extend the server on the rack rails until the server rail-release latches engage. 3. After performing the installation or maint

Operations 27 2. Extend the server from the rack (on page 25). 3. Open the locking latch, slide the access panel to the rear of the chassis, and re

Operations 28 4. Firmly holding the processor memory drawer, press the release buttons and then remove the drawer from the server. Access the Syst

Operations 29 3. Remove the access panel (on page 26). 4. Disconnect all cables from the SPI board. IMPORTANT: If replacing the SPI board or cl

Contents Component identification ... 7

Setup 30 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and

Setup 31 Optimum environment When installing the server, select a location that meets the environmental standards described in this section. Space

Setup 32 The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the

Setup 33 Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extend

Setup 34 Powering up and configuring the server To power up the server, press the Power On/Standby button. While the server boots, RBSU and the ORCA

Hardware options installation 35 Hardware options installation Introduction If more than one option is being installed, read the installation instru

Hardware options installation 36 IMPORTANT: When either optional I/O expansion board is installed in a two-processor configuration, the second pro

Hardware options installation 37 5. Open the heatsink retaining bracket. 6. Open the processor retaining latch and the processor socket retaining

Hardware options installation 38 8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 9. A

Hardware options installation 39 10. Press down firmly until the processor installation tool clicks and separates from the processor, and then remov

Introduction ...

Hardware options installation 40 12. Remove the heatsink protective cover. 13. Install the heatsink. 14. Close and lock the heatsink retaining br

Hardware options installation 41 Memory options This server contains eight memory cartridge connectors in the processor memory drawer. Each memory c

Hardware options installation 42 Although only one data rank is accessed at any given time for each DIMM, optimized command and address pipelining v

Hardware options installation 43 • DIMMs must be installed in pairs with identical characteristics. When possible, for configuration simplicity, HP

Hardware options installation 44 o If the configuration is two quad-rank 8-GB DIMMs and six dual-rank 8-GB DIMMs in a single cartridge configuration

Hardware options installation 45 Memory subsystem architecture The Intel® Xeon™ 7500 processor memory architecture is designed to take advantage of

Hardware options installation 46 • In automatic mode, the BIOS enables Hemisphere mode if the system memory configuration is compatible with Hemisp

Hardware options installation 47 To achieve the best performance for a given memory processor configuration, observe the following guidelines: • Th

Hardware options installation 48 AMP modes are configured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, t

Hardware options installation 49 However, the server cannot support DIMM sparing in this example if the 2-GB DIMMs are populated in the 1A/8A pair l

Automatic Server Recovery ... 78 ROMPaq

Hardware options installation 50 3. Remove the processor memory drawer cover. 4. Remove the memory cartridge. 5. Open the memory cartridge cover

Hardware options installation 51 7. Install the DIMM. See "Memory options (on page 41)." 8. Close the memory cartridge cover. 9. Instal

Hardware options installation 52 Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped togethe

Hardware options installation 53 Redundant hot-plug power supply option The server supports up to four hot-plug power supplies. Install all power su

Hardware options installation 54 3. Connect the power cord to the power supply. 4. Connect the power cord to the power source. 5. Be sure that th

Hardware options installation 55 The cable and the cable arrangement may appear differently from shown. 6. Install the access panel. 7. Slide the

Hardware options installation 56 4. Open the expansion board retainer, and then remove the expansion slot cover. 5. Install the expansion board.

Hardware options installation 57 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots hav

Hardware options installation 58 6. Install the shipping screw. 7. Close the expansion slot retainer. 8. Install the access panel. 9. Slide the

Hardware options installation 59 4. Release the latches on the release lever. 5. Lower the handle, and then extend the processor memory drawer fro

Canadian notice (Avis Canadien) ... 104 E

Hardware options installation 60 6. Install the PCI Express I/O expansion board. 7. Install any expansion boards ("Installing a non-hot-plug

Hardware options installation 61 4. Release the latches on the release lever. 5. Lower the handle, and then extend the processor memory drawer fro

Hardware options installation 62 6. Install the PCI-X/PCI Express I/O expansion board. 7. Install any expansion boards ("Installing a non-hot

Hardware options installation 63 6. Install the mini-DIMM on the SPI board. 7. Install the SPI board. 8. Using a T-15 Torx screwdriver, remove th

Hardware options installation 64 10. Secure the 10G NIC connectors to the chassis with the retaining screw. 11. Install the RJ-45 plugs on the bot

Hardware options installation 65 The BBWC consists of two parts: a battery pack and a storage cache module. Along with the cache module, the battery

Hardware options installation 66 6. Attach the cable to the cache module. 7. Install the battery. 8. Connect the cable to the battery. The SPI bo

Hardware options installation 67 To install the component: 1. Back up all data. 2. Close all applications. 3. Power down the server (on page 25).

Hardware options installation 68 The SPI board is not shown for clarity. 10. Install the SPI board. 11. Install the access panel. 12. Slide the

Hardware options installation 69 • When returning a system board for service replacement, do not remove the TPM from the system board. When request

Component identification 7 Component identification Front panel components Item Description 1 Serial and PID tag 2 Optical drive 3 Systems

Hardware options installation 70 6. Install the TPM board. Press down on the connector to seat the board ("System board components" on pag

Hardware options installation 71 7. Reboot the server. 8. Enable the TPM in the OS. For OS-specific instructions, see the OS documentation. CAUT

Cabling 72 Cabling DVD-ROM drive cabling

Server software and configuration utilities 73 Server software and configuration utilities Configuration tools SmartStart software SmartStart is a c

Server software and configuration utilities 74 • Configuring system devices and installed options • Enabling and disabling system features • Disp

Server software and configuration utilities 75 Drives installed Drives used RAID level More than 6 0 None To change any ORCA default settings a

Server software and configuration utilities 76 Configuring online spare memory To configure online spare memory: 1. Install the required DIMMs. 2.

Server software and configuration utilities 77 • Internet Explorer 6.0 or later • Mozilla Firefox 2.0 or later For Linux servers, see the README.T

Server software and configuration utilities 78 Warning: The serial number should ONLY be modified by qualified personnel. This value should always m

Server software and configuration utilities 79 System Online ROM flash component utility The Online ROM Flash Component Utility enables system admin

Component identification 8 Front panel LEDs and buttons Item Description Status 1 UID button and LED Blue—Activated Blue (flashing)—Server b

Server software and configuration utilities 80 To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD (&qu

Server software and configuration utilities 81 for any reason. This feature protects the existing ROM version, even if you experience a power failur

Server software and configuration utilities 82 NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To d

Server software and configuration utilities 83 Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Ins

Server software and configuration utilities 84 Operating system version support Refer to the operating system support matrix (http://www.hp.com/go/s

Troubleshooting 85 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common

Troubleshooting 86 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous condition

Troubleshooting 87 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. T

Troubleshooting 88 Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air condition

Troubleshooting 89 Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select

Component identification 9 Systems Insight Display The Systems Insight Display LEDs represent the server and component layout. LED Description

Troubleshooting 90 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure o

Troubleshooting 91 Item Refer to 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on th

Troubleshooting 92 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.

Troubleshooting 93 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs

Troubleshooting 94

Troubleshooting 95 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system att

Troubleshooting 96 Item Refer to OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system

Troubleshooting 97 • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect bo

Troubleshooting 98 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on pa

Troubleshooting 99 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: