HP DL580 - ProLiant - G4 User's Guide

HP ProLiant DL580 Generation 4 Server User Guide November 2005 (First Edition) Part Number 407334-001

Server component identification 10 Item Description Status 6 Spare Off = Board not online or board not configured for Online Spare Memory modeAmber

Troubleshooting 100 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED ("Systems Insight Di

Troubleshooting 101 • The internal health LED ("Systems Insight Display LEDs" on page 17) is red or amber. NOTE: For the location of ser

Troubleshooting 102

Troubleshooting 103 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attem

Troubleshooting 104 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Sm

Troubleshooting 105 Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart

Troubleshooting 106 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on pa

Troubleshooting 107 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy f

Troubleshooting 108 POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all

Troubleshooting 109 For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting

Server component identification 11 Processor module LEDs PPM LED (1) Processor LED (2) External health LED Description Off Off Off One of the

Troubleshooting 110 Unsupported Processor Configuration (Processor Required in Slot #1) Description: Processor required in slot 1. Action: If you do

Regulatory compliance notices 111 Regulatory compliance notices In this section Regulatory compliance identification numbers...

Regulatory compliance notices 112 Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device,

Regulatory compliance notices 113 Modifications The FCC requires the user to be notified that any changes or modifications made to this device that

Regulatory compliance notices 114 This marking is valid for EU non-harmonized Telecom products. *Notified body number (used only if applicable—refe

Regulatory compliance notices 115 Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or D

Regulatory compliance notices 116 Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance

Server specifications 117 Server specifications In this section Environmental specifications...

Server specifications 118 Specification Value BTUs per hour @100 VAC–3960 BTU @200 VAC–5450 BTU Power supply output — Power supply output 910 W (l

Technical support 119 Technical support In this section Before you contact HP...

Server component identification 12 Rear panel components Item Description Item Description 1 PCI Express non-hot-plug expansion slot 7 11 NIC

Technical support 120 • Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged f

Technical support 121 Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'information

Technical support 122 CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standort

Technical support 123 Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een m

Technical support 124 Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condi

Technical support 125

Technical support 126

Acronyms and abbreviations 127 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR A

Acronyms and abbreviations 128 ECC error checking and correcting G3 Generation 3 IEC International Electrotechnical Commission iLO Integrated Lig

Acronyms and abbreviations 129 ORCA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface PCI Express periph

Server component identification 13 Rear panel LEDs and buttons Item Description LED color Status 1 NIC 1 Activity LED Green On or flashing =

Acronyms and abbreviations 130 SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SFF s

Index 131 A AC power supply 14, 44 access panel 26 ACU (Array Configuration Utility) 86 ADU (Array Diagnostic Utility) 90 Advanced ECC suppor

Index 132 F fan LED 23 fan zones 21 fans 15, 17, 21, 23, 26 fans, replacing 26 features 7 Federal Communications Commission (FCC) notice

Index 133 memory, mirrored 67, 69, 86 memory, online spare 66, 69 memory, RAID 64, 68, 69 memory, single- and dual-rank DIMMs 64 mezzanine bo

Index 134 S safety considerations 93 safety information 89 SAS cabling 80 SAS device numbers 19, 43 SAS drives 7, 19, 20, 43, 44 SAS hard d

Server component identification 14 Power supply LEDs Fail LED 1 (amber) Power LED 2 (green) Description Off Off No AC power to any power supply

Server component identification 15 System board components Item Description Item Description 1 Fan 1 10 PCI Express non-hot-plug expansion slot

Server component identification 16 Item Description Item Description 7 Connectors for one of the following: • PCI-X Hot Plug mezzanine option •

Server component identification 17 When the boot device selector switch is set to FLP BOT, the optical drive in the top bay is designated as the prim

Server component identification 18 NOTE: The system management driver must be installed for the internal health LED to provide pre-failure and war

Server component identification 19 LED Description P85 Switch set to display port 85 codes. see the HP ProLiant DL580 Generation 4 Maintenance and

© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties

Server component identification 20 The server supports eight SAS or SATA hot-plug hard drives. See "SAS and SATA hard drive guidelines (on page

Server component identification 21 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Amber, flashing re

Server component identification 22 This fan configuration allows the server to continue operating in non-redundant mode if a single fan fails in eith

Server component identification 23 Hot-plug fan LEDs Status Green = Operating normally Amber = Failed Off = No power

Server operations 24 Server operations In this section Power up the server...

Server operations 25 To extend the server from the rack: 1. Release the two levers on the lower outside corners of the rack. 2. If the server is i

Server operations 26 Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the interna

Server operations 27 4. Install the replacement fan. 5. Repeat to replace additional fans as needed. 6. Observe the LED on each installed fan to

Server operations 28 NOTE: The T-15 Torx screwdriver can be used to loosen the thumbscrews. The T-15 Torx screwdriver is shipped with the server

Server operations 29 3. Locate the Systems Insight Display. Battery If the server no longer automatically displays the correct date and time, you

Contents 3 Contents Server component identification...

Server operations 30 5. Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement

Server setup 31 Server setup In this section Optional installation services ...

Server setup 32 For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack plannin

Server setup 33 • Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenl

Server setup 34 Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the u

Server setup 35 Identifying rack server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necess

Server setup 36 Installing the operating system To operate properly, the server must have a supported operating system. For the latest information o

Hardware options installation 37 Hardware options installation In this section Introduction ...

Hardware options installation 38 2. Release the latches to unlock the processor module. 3. Lower the processor module lever, and pull the module ou

Hardware options installation 39 4. Release the latch, and open the cover to expose the processors. Installing a processor Processors must be insta

Contents 4 SAS and SATA hard drive guidelines...

Hardware options installation 40 3. Unlock the processor retaining bracket. 4. Open the processor retaining bracket. 5. Open the processor locking

Hardware options installation 41 6. If installed, remove the processor blank by lifting the processor blank from the processor socket. 7. Determine

Hardware options installation 42 CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the proce

Hardware options installation 43 IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM i

Hardware options installation 44 Installing a hot-plug SAS hard drive 1. Remove the hard drive blank. 2. Prepare the SAS hard drive. 3. Install t

Hardware options installation 45 • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the powe

Hardware options installation 46 4. Secure the power cords to the retaining clip. 5. Connect the power cord to the power source. 6. Be sure that t

Hardware options installation 47 5. Install the battery pack into the server. If installing the 512-MB cache option, install two battery packs. 6.

Hardware options installation 48 7. Install the cache module onto the controller. 8. Route the cable, and connect the battery pack cables to the ca

Hardware options installation 49 NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("Rear panel

Contents 5 System Online ROM flash component utility ... 87 Remote

Expansion board options 50 Expansion board options In this section Expansion slot overview...

Expansion board options 51 Item Slot Description 1 1–2 Connectors for one of the following: • Optional PCI Express x4 mezzanine board •

Expansion board options 52 PCI Express mezzanine options The PCI Express x4 mezzanine option adds support for two optional PCI Express x4 non-hot-pl

Expansion board options 53 4. Adhere the PCI-X Hot Plug label to the power supply cover. 5. Remove the expansion boards from slots 3 and 4, if ins

Expansion board options 54 NOTE: The cable connector is keyed at pin 1 for alignment. 8. Use the guide pins to align the mezzanine board, and s

Expansion board options 55 10. Install the PCI-X Hot Plug board. 11. Route the cable from the mezzanine board to the hot-plug board, and connect t

Expansion board options 56 12. Attach the latch to the chassis, and press down until it snaps into place. 13. Install the retaining clips.

Expansion board options 57 14. Install the expansion slot divider. 15. Install the PCI-X Hot Plug expansion boards. If the server is powered off,

Expansion board options 58 5. Remove the expansion slot covers from slots 1 and 2. 6. Use the guide pins to align the mezzanine board, and seat th

Expansion board options 59 8. Attach the latch to the chassis, and press down until it snaps into place. 9. Install the retaining clip. 10. Inst

Contents 6 WARNING - Mixed Feature Processors Were Detected... 110 WARNING - Mixed S

Expansion board options 60 Installing a x4–x8 PCI Express bus expander The x4–x8 PCI Express bus expander is a half-length expansion board. When ins

Expansion board options 61 5. Unlock the retaining clip (for full-length expansion boards), and install the non-hot-plug expansion board. 6. Lock

Expansion board options 62 4. Open the latch, and remove the expansion slot cover. 5. Unlock the retaining clip (for full-length expansion boards)

Expansion board options 63 5. Lift the latch, and remove the board from the server. CAUTION: To prevent improper cooling and thermal damage, do

Memory options 64 Memory options In this section Memory overview ...

Memory options 65 • The following table lists all valid combinations of single- and dual-rank DIMM configurations for a memory board. "Single&q

Memory options 66 running. Board insertions in Advanced ECC are solely for making additional memory resources available to the operating system. •

Memory options 67 an error message appears during POST and the server defaults to Advanced ECC ("Advanced ECC memory" on page 65). • The

Memory options 68 • In quad-board hot-plug mirrored memory, the two pairs of memory boards operate independently. One of the pairs of memory boards

Memory options 69 Memory boards and DIMMs Memory board and DIMM installation, removal, and replacement procedures can be either hot-plug or non-hot-

Server component identification 7 Server component identification In this section Front panel components ...

Memory options 70 Removing a memory board blank To remove the memory board blank, squeeze the levers and pull the blank out of the server. Removin

Memory options 71 2. Use the ejector lever to pull the memory board out of the server. NOTE: While the memory board with the failed or degraded

Memory options 72 4. Remove or install the DIMM. IMPORTANT: Be sure to observe all DIMM installation requirements for the desired memory mode.

Memory options 73 7. Close the ejector lever, and lock the locking switch. NOTE: The board status LED might flash green for several minutes whil

Memory options 74 4. Open the memory board. 5. Remove or install the DIMM. IMPORTANT: Be sure to observe all DIMM installation requirements f

Memory options 75 IMPORTANT: DIMMs do not seat fully if turned the wrong way. 6. Close the memory board. IMPORTANT: Be sure that the locking

Memory options 76 To configure the memory: 1. Install the correct amount of memory for the desired AMP mode. For a list of AMP options, refer to &q

Memory options 77 IMPORTANT: To reconfigure the memory mode after initial setup, you must reboot the system, enter RBSU, and select an AMP mode.

Server cabling 78 Server cabling In this section Storage device cabling guidelines...

Server cabling 79 CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. BBWC

Server component identification 8 Item Description 5 DVD/CD-ROM drive 6 Hard drive bay 7 Processor module Front panel LEDs and buttons Item De

Server cabling 80 Hot-plug SAS and SATA hard drive cabling CAUTION: When routing cables, always be sure that the cables are not in a position whe

Server cabling 81 Front panel USB connector cable assembly The USB cable connects the front panel USB connector to the media backplane. Power swit

Server cabling 82 Front panel video connector cabling

Server software and configuration utilities 83 Server software and configuration utilities In this section Configuration tools...

Server software and configuration utilities 84 Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server

Server software and configuration utilities 85 Drives installed Drives used RAID level More than 6 0 None To change any ORCA default settings a

Server software and configuration utilities 86 For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based S

Server software and configuration utilities 87 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a

Server software and configuration utilities 88 Integrated Lights-Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant s

Server software and configuration utilities 89 NOTE: The server ships with the same version programmed on each side of the ROM. Safety and secur

Server component identification 9 Memory board components and LEDs Error indicators remain illuminated when the system is powered off so that the sta

Server software and configuration utilities 90 Survey Utility is installed with every SmartStart-assisted installation or can be installed through t

Server software and configuration utilities 91 If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 8

Electrostatic discharge 92 Electrostatic discharge In this section Preventing electrostatic discharge...

Troubleshooting 93 Troubleshooting In this section Troubleshooting resources ...

Troubleshooting 94 Important safety information Before servicing this product, read the Important Safety Information document provided with the se

Troubleshooting 95 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to t

Troubleshooting 96 Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioni

Troubleshooting 97 Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this se

Troubleshooting 98 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of

Troubleshooting 99 Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Su