Hp LaserJet Enterprise 700 Printer M712 series User Manual

LASERJET ENTERPRISE 700User GuideM71223

The product prints slowly ... 157Solve easy-access USB printing p

Additional print tasks (Windows)Cancel a print job (Windows)NOTE: If the print job is too far into the printing process, you might not have the option

3. Click the Paper/Quality tab.4. Click the Custom button.5. Type a name for the custom size and specify the dimensions.●The width is the short edge o

Additional print tasks (Mac OS X)Cancel a print job (Mac OS X)NOTE: If the print job is too far into the printing process, you might not have the opti

Print watermarks (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By default, the print

Store print jobs on the productCreate a stored job (Windows)You can store jobs on the product so you can print them at any time.1. From the software p

4. Select a Job Storage Mode option.●Proof and Hold: Print and proof onecopy of a job and then print more copies.●Personal Job: The job does not print

5. To use a custom user name or job name, clickthe Custom button, and then enter the username or the job name.Select which option to use if another st

●Quick Copy: Print the requested number of copies of a job and then store a copy of the jobin the product memory so you can print it again later.●Stor

5. If the job is private or encrypted, enter the PIN or the password, and then press the OK button.6. Highlight the Delete option, and then press the

Add a job-separator page (Windows)The product can insert a blank page at the beginning of each print job to make sorting jobs easier.NOTE: The followi

1 Product introduction●Product comparison●Product views●Control panel●Product reportsENWW 1

Use HP ePrintUse HP ePrint to print a document by sending it as an email attachment to the product's email addressfrom any email-enabled device.N

Use the HP ePrint Mobile DriverThe HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint-capable product.

Use Apple AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly tothe product from an iPa

3. Select the product.4. Tap the Print button.Change the AirPrint product name1. In a supported Web browser on your computer, enter the product IP add

Make sure the Apple products meet these specifications.●Apple iOS 4.2 or later●iPhone with 3GS or later●iPad with iOS 4.2 or later●iPod Touch third ge

Use HP Smart Print (Windows)Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, andadvertisements, so you

Use easy-access USB printingThis product features easy-access USB printing, so you can quickly print files from the product controlpanel without sendi

Print easy-access USB documents1. Insert the USB flash drive into the USB port onthe left side of the product control panel.NOTE: You might need to re

108 Chapter 5 Print ENWW

6 Manage the product●Configure IP network settings●HP Embedded Web Server●HP Utility (Mac OS X)●Use HP Web Jetadmin software●Economy settings●Product

Product comparison M712nCF235AM712dnCF236AM712xhCF238APaper handling Tray 1 (100-sheet capacity) Tray 2 (250-sheet capacity) Tray 3 (250-sheet cap

Configure IP network settingsPrinter sharing disclaimerHP does not support peer-to-peer networking, as the feature is a function of Microsoft operatin

6. Select the first field to open a keypad. Enter the correct digits for the field, and then press the OKbutton.7. Repeat the process for each field,

HP Embedded Web ServerUse the HP Embedded Web Server to view product status, configure product network settings, and tomanage printing functions from

c. Select the Print or View option.d. Find the IP address or host name on the Jetdirect page.2. In a supported Web browser on your computer, enter the

Table 6-2 HP Embedded Web Server General tab (continued)Menu DescriptionControl Panel AdministrationMenuShows the menu structure of the Administratio

Troubleshooting tabTable 6-4 HP Embedded Web Server Troubleshooting tabMenu DescriptionGeneral Troubleshooting Select from a variety of reports and t

Networking tabUse the Networking tab to configure and secure network settings for the product when it isconnected to an IP-based network. This tab doe

HP Utility (Mac OS X)HP Utility is a software program that provides access to the product in Mac OS X.You can use HP Utility when the product uses a U

Menu Item Description Commands Sends special characters or print commands to the product after theprint job.NOTE: This option is available only after

Use HP Web Jetadmin softwareHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products

M712nCF235AM712dnCF236AM712xhCF238A Windows 7, 32-bit and 64-bit Windows 8, 32-bit and 64-bitNOTE: The software installer does not support the64-

Economy settingsPrint with EconoModeThis product has an EconoMode option for printing drafts of documents. Using EconoMode can use lesstoner, which mi

●Energy Settings●Sleep Timer Settings3. Open the Sleep Mode/Auto Off After menu, and then use the keypad to set the appropriatetime. Press the OK butt

8. Open the following menus:●General Settings●Energy Settings●Sleep Schedule9. Select the Add option, and then select the type of event to schedule: W

Product security featuresSecurity statementsThe product supports security standards and recommended protocols that help you keep the productsecure, pr

5. Enter the password in the New Password field, and then enter it again in the Verifypassword field.NOTE: If you are changing an existing password, y

Upgrade the product firmwareSoftware and firmware upgrades and installation instructions for this product are available atwww.hp.com/support/lj700M712

126 Chapter 6 Manage the product ENWW

7 Solve problems●Solve problems checklist●Factors that affect product performance●Restore factory-set defaults●Control-panel help●Paper feeds incorrec

Solve problems checklistFollow these steps when trying to solve a problem with the product.1. If the control panel is blank or black, complete these s

If the page prints correctly, then the product hardware is working. The problem is with thecomputer you are using, with the print driver, or with the

Product viewsProduct front-right view 1 Output bin2 Cartridge-door-release button3 Output-bin extension4Tray 15 Formatter (contains the interface port

Factors that affect product performanceSeveral factors affect the time it takes to print a job:●Maximum product speed, measured in pages per minute (p

Restore factory-set defaults1.On the product control panel, press the Home button.2. Open the following menus:●Administration●General Settings●Restor

Control-panel helpThe product has a built-in Help system that explains how to use each screen. To open the Help system,press the Help button on the c

Paper feeds incorrectly or becomes jammed●The product does not pick up paper●The product picks up multiple sheets of paper●Prevent paper jamsThe produ

Prevent paper jamsTo reduce the number of paper jams, try these solutions.1. Use only paper that meets HP specifications for this product.2. Use paper

Clear jamsJam locations4231Duplexer2 Fuser jam-access door3 Output bin4 Top cover (access to the toner cartridge)5Tray 16 Tray 2 jam-access door7 Jam-

Clear jams in the output-bin area1. If paper is visible from the output bin, graspthe leading edge and remove it. 23Clear jams in Tray 11. Slowly pull

Clear jams in Tray 2 or Tray 31. Open the right-side access door. If the jammedpage is visible, gently pull it out of the product. 232. If you were no

4. If the edge of the paper is visible in the feedarea, slowly pull the paper toward the left sideand then out of the product.NOTE: Do not force the p

Clear jams in the 500-sheet trays1. Open the right-side access door and the 500-sheet tray jam-access door. 4232. Remove the 500-sheet tray. 233. If

Product front-left view1 Hardware integration pocket (for connecting third-party devices)2 Control panel3 Easy-access USB port (for printing without a

4. Close the 500-sheet tray. 235. Close the right-side access door and the 500-sheet tray jam-access door. 423Clear jams in the 3,500-sheet high-capa

2. Remove any damaged sheets of paper. 43. Above the right-side tray, press the greenbutton to release the jam-access plate. 44. If jammed paper is i

5. Push up on the jam-access plate to close it. 46. Close the right and left sides of the tray. 47. Open the jam-access door on the right side ofthe

8. Lift up the jam-release plate and remove anyjammed paper. 9. Close the jam-access door on the right side ofthe high-capacity tray cabinet. Clear ja

2. Open the cartridge door. 233. Remove the toner cartridge.CAUTION: To prevent damage to the tonercartridge, do not expose it to light for morethan

5. Slowly pull the paper out of the product. Becareful to not tear the paper.CAUTION: Avoid spilling loose toner. Use adry, lint-free cloth to clean a

Clear jams in the fuser1. Open the fuser door on the left side of theproduct.CAUTION: The fuser can be hot while theproduct is in use. 2. Push down on

4. Close the fuser jam-access cover. 5. Close the fuser door. ENWWClear jams147

Clear jams from the duplexer1. Remove the duplexer. 2. Remove any paper from the duplexer. 3. Reinstall the duplexer. 148 Chapter 7 Solve problem

Change jam recoveryThis product provides a jam recovery feature that reprints jammed pages.1. On the product control panel, press the Home button.2.

Interface ports1 Local area network (LAN) Ethernet (RJ-45) network port2 Hi-Speed USB 2.0 printing port3 USB port for connecting external USB devices6

Improve print qualityPrint from a different software programTry printing from a different software program. If the page prints correctly, the problem

4. Select a type from the Media Type drop-down list.5. Click the Print button.Check the toner-cartridge statusFollow these steps to check the estimate

Print a cleaning pagePrint a cleaning page to remove dust and excess toner from the paper path if you are having any of thefollowing problems:●Specks

●Printed characters seem misformed.●Printed pages are curled.Always use a paper type and weight that this product supports. In addition, follow these

4. If the entire page is too dark, use these settings:●Select the 600 dpi option.●Select the EconoMode check box to enable it.If the entire page is to

HP UPD PCL 5●Recommended for general office printing in Windows environments●Compatible with previous PCL versions and older HP LaserJet products●The

The product does not print or it prints slowlyThe product does not printIf the product does not print at all, try the following solutions.1. Make sure

The product prints slowlyIf the product prints, but it seems slow, try the following solutions.1. Make sure the computer meets the minimum specificati

Solve easy-access USB printing problems●The Retrieve From USB menu does not open when you insert the USB flash drive●The file does not print from the

The file does not print from the USB flash drive1. Make sure that paper is in the tray.2. Check the control panel for messages. If paper is jammed in

Serial number and model number locationThe serial number and model number are listed on an identification label located on the back of theproduct. The

Solve USB connection problemsIf you have connected the product directly to a computer, configure the following setting so the productwakes from sleep

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Beforebeginning, print a configura

The computer is unable to communicate with the product1. Test network communication by pinging the product.a. Open a command-line prompt on your compu

Solve product software problems (Windows)A print driver for the product is not visible in the Printer folder1. Reinstall the product software.NOTE: Cl

Windows 7a. Click the Windows icon in the lower-left corner of the screen.b. Click Devices and Printers.c. Right-click the product driver icon, and th

Solve product software problems (Mac OS X)●The product name does not appear in the product list in the Print & Fax or the Print & Scan list●A

4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnectall of the devices from the chain, and connect the cabl

Remove software (Windows)Windows XP1. Click Start, Control Panel, and then Add or Remove Programs.2. Find and select the product from the list.3. Clic

Remove the print driver (Mac OS X)You must have administrator rights to remove the software.1. Open System Preferences.2. Select Print & Fax.3. Hi

IndexSymbols/Numerics3,500-sheet high-capacityorientation 393,500-sheet high-capacity inputcapacity 39part number 523,500-sheet high-capacity trayclea

Control panelControl-panel layoutUse the control panel to obtain product and job status information and to configure the product.Number Button or ligh

presets (Mac) 87settings (Mac) 87universal 60drumimaging 53duplex printingMac 87duplex printing (double-sided)settings (Windows) 69duplexerjams, clear

jobs, storedcreating (Windows) 94deleting 97printing 97Kkeypadnumeric on control panel 8Llabelsprinting (Windows) 77Tray 1 capacity 30landscape orient

selecting custom sizes (Mac)92selecting custom sizes(Windows) 90paper typeconfigure 27selecting (Windows) 77paper typesselecting (Mac) 88paper, covers

suppliescounterfeit 46non-HP 45, 54ordering 44part numbers 49recycling 54replacing toner cartridges 55status, viewing with HP Utility117supplies statu

174 Index ENWW

© 2012 Hewlett-Packard Development Company, L.P.www.hp.com*CF235-90901**CF235-90901*CF235-90901

Number Button or light Function11 Ready light●On: The product is online and ready to accept data to print.●Off: The product cannot accept data because

Product reportsProduct reports provide details about the product and its current configuration. Use the followingprocedure to print the reports:1.At t

2 Connect the product and installsoftware●Connect the product to a computer by using a USB cable and install the software (Windows)●Connect the produc

Connect the product to a computer by using a USBcable and install the software (Windows)This product supports a USB 2.0 connection. Use an A-to-B type

5. When the software prompts you, connect the USB cable to the product and the computer.6. At the end of the installation, click the Finish button, or

Connect the product to a network by using anetwork cable and install the software (Windows)Configure the IP address1. Make sure the product is turned

e. Find the IP address on the Jetdirect page.Jetdirect PageHP Color LaserJetPage 15. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.

Connect the product to a computer by using a USBcable and install the software (Mac OS X)This product supports a USB 2.0 connection. Use an A-to-B typ

Connect the product to a network by using anetwork cable and install the software (Mac OS X)Configure the IP address1. Make sure the product is turned

e. Find the IP address on the Jetdirect page.Jetdirect PageHP Color LaserJetPage 15. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.

If you are using Bonjour, complete the following steps:a. Click the Default Browser tab.b. Select the product from the list. The software verifies tha

HP LaserJet Enterprise 700 M712User Guide

20 Chapter 2 Connect the product and install software ENWW

3 Input trays and output bins●Supported paper sizes●Supported paper types●Configure trays●Alternative letterhead mode●Tray 1●Tray 2 and Tray 3●500-she

Supported paper sizesNOTE: To obtain the best results, select the correct paper size and type in the print driver beforeprinting.Table 3-1 Supported

Table 3-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 Tray 3 Optional500-sheettrays3,500-sheethigh-capacitytrayAutomaticduplex

Table 3-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 Tray 3 Optional500-sheettrays3,500-sheethigh-capacitytrayAutomaticduplex

Table 3-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 Tray 3 Optional500-sheettrays3,500-sheethigh-capacitytrayAutomaticduplex

Supported paper typesFor a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/lj700M712.NOTE: To obtain the

Configure trays The product automatically prompts you to configure a tray for type and size in the following situations:●When you load paper into the

Configure a tray by using the control panelYou can also configure the trays for type and size without a prompt from the product.1. On the product cont

Alternative letterhead modeUse the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paperinto the tray the same way f

Copyright and License© 2012 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Tray 1Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. Forsho

Load Tray 1 1. Open Tray 1. 2. Pull out the paper support. 3. For paper larger than Letter or A4 size, foldout the extension. ENWWTray 131

4. Slide the paper-width guides wider than thepaper. 5. Load the paper into the tray. Make sure thatthe paper fits under the tabs and below themaximum

Tray 2 and Tray 3Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indica

Load Tray 2 and Tray 3 1. Open the tray. 2. Adjust the paper-guides to the correct papersize. 34 Chapter 3 Input trays and output bins ENWW

3. Load the paper into the tray. Make sure thatthe stack is flat at all four corners and that thetop of the stack is below the maximum-heightindicator

500-sheet trays500-sheet tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-ful

Load the 500-sheet trays 1. Open the tray. 232. Adjust the paper-size guides to the correctpaper size. ENWW500-sheet trays37

3. Load the paper into the tray. Make sure thatthe stack is flat at all four corners and that thetop of the stack is below the maximum-heightindicator

3,500-sheet high-capacity tray3,500-sheet high-capacity input capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of

Table of contents1 Product introduction ... 1Pr

2. On each side, adjust the paper-size lever tothe correct position for the paper you areusing. 43. Load full reams of paper into each side of thetray

Use paper output options Output binThe standard output bin collects paper face-down, in the correct order.The standard output bin holds up to 250 shee

42 Chapter 3 Input trays and output bins ENWW

4 Parts, supplies, and accessories●Order parts, accessories, and supplies●HP policy on non-HP supplies●HP anticounterfeit Web site●Print when a toner

Order parts, accessories, and suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy/partsOrder

HP policy on non-HP suppliesHewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new orremanufactured.NOTE: For HP prin

HP anticounterfeit Web siteGo to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panelmessage says the cartridge

Print when a toner cartridge is at estimated end oflife<Supply> Low This message displays when a supply is nearing the estimatedend of its usefu

Enable or disable the Very Low Settings optionsfrom the control panelYou can enable or disable the default settings at any time, and you do not have t

Customer self-repair partsThe following customer self-repair parts are available for the product.●Parts listed as Mandatory self-replacement are to be

Tray capacity and paper orientation ... 30Load Tray 1 ...

Table 4-1 Customer self-repair parts (continued)Item Description Self-replacementoptionsPart number3,500-sheet high-capacity input feederright tray a

Table 4-1 Customer self-repair parts (continued)Item Description Self-replacementoptionsPart numberPower cable 220V – 10A Replacement cable – UK/Asia

AccessoriesItem Description Part number500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A1x500-sheet feeder, cabinet, and

Toner cartridgeToner-cartridge view1Imaging drumCAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.2Mem

Toner-cartridge informationCapacity Cartridge number Part numberStandard-capacity replacement blacktoner cartridge14A CF214AHigh-capacity replacement

Replace the toner cartridgeCAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water.Hot water sets toner in

3. Remove the used toner cartridge from theproduct. 234. Remove the new toner cartridge from the bag.Place the used toner cartridge in the bag forrecy

6. Remove the shipping tape from the new tonercartridge. Recycle the tape with the used tonercartridge. 7. Align the toner cartridge with the tracks i

58 Chapter 4 Parts, supplies, and accessories ENWW

5Print●Supported print drivers (Windows)●Change print-job settings (Windows)●Change print-job settings (Mac OS X)●Print tasks (Windows)●Print tasks (M

Change the product configuration settings ... 63Print tasks (Windows) ...

Supported print drivers (Windows)Print drivers provide access to the product features and allow the computer to communicate with theproduct (using a p

proven HP print driver technology and has been tested thoroughly and used with many softwareprograms. It is a powerful solution that performs consiste

Change print-job settings (Windows)Change the settings for all print jobs until the software program isclosedThe steps can vary; this procedure is mos

Change print-job settings (Mac OS X)Change the settings for all print jobs until the software program isclosed1. Click the File menu, and then click t

Print tasks (Windows)Use a printing shortcut (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theP

4. Select one of the shortcuts. Click the OKbutton to close the Document Propertiesdialog box.NOTE: When you select a shortcut, thecorresponding setti

Create printing shortcuts (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Prefer

5. Select the print options for the new shortcut. 6. Click the Save As button. ENWWPrint tasks (Windows)67

7. Enter a name for the shortcut, and then clickthe OK button. 8. Click the OK button to close the DocumentProperties dialog box. In the Print dialogb

Automatically print on both sides (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o

Use Apple AirPrint ... 102Connect the pro

4. Select the Print on both sides check box.Click the OK button to close the DocumentProperties dialog box. 5. In the Print dialog box, click the OK b

Manually print on both sides (Windows) 1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Pr

5. Retrieve the printed stack from the output bin,and place it with the printed-side facing downin Tray 1. 6. If prompted, touch the appropriate contr

Print multiple pages per sheet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or P

5. Select the correct Print page borders,Page order, and Orientation options.Click the OK button to close the DocumentProperties dialog box. 6. In the

Select the page orientation (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Pref

4. In the Orientation area, select the Portraitor Landscape option.To print the page image upside down, selectthe Rotate by 180 degrees option.Click t

Select the paper type (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preference

5. Expand the list of Type is: options. 6. Expand the category of paper types that bestdescribes your paper. 78 Chapter 5 Print ENWW

7. Select the option for the type of paper you areusing, and click the OK button. 8. Click the OK button to close the DocumentProperties dialog box. I

Encryption support: HP High-Performance Secure Hard Disks ... 124Lock the formatter cage ...

Print the first or last page on different paper (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click t

5. In the Pages in document area, selecteither the First or Last option. 6. Select the correct options from the Papersource and Paper type drop-down l

8. Click the OK button. 9. Click the OK button to close the DocumentProperties dialog box. In the Print dialogbox, click the OK button to print the j

Scale a document to fit page size (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o

4. Select the Print document on option, andthen select a size from the drop-down list.Click the OK button to close the DocumentProperties dialog box.

Create a booklet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preferences but

5. In the Booklet layout drop-down list, clickthe Left binding or Right binding option.The Pages per sheet option automaticallychanges to 2 pages per

Print tasks (Mac OS X)Use a printing preset (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the produ

5. Click the Print button.6. Go to the product, and remove any blank paper that is in Tray 1.7. Retrieve the printed stack from the output bin and pla

Print a cover page (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By default, the pri