Chapter 5 Problem solving 115
Understanding printer messages
13.xy.zz JAM IN
[LOCATION]
Remove jammed paper from the specified location (See “Clearing jams” on page 83).
Open and close the front door to clear the message.
If the message persists after all jams have been cleared, a sensor might be stuck or broken.
Contact an HP-authorized service or support provider. (See the introduce guide on the product
CD, or go to www.hp.com/cposupport/
.)
20 INSUFFICIENT
MEMORY
To continue press
The printer received more data than can fit in its available memory. You might have tried to
transfer too many macros, soft fonts, or complex graphics.
Press to print the transferred data (some data might be lost), then simplify the print job or
install additional memory (See “Printer memory and expansion” on page 197).
21 PAGE TOO
COMPLEX
alternates with
To continue press
The page formatting process was not fast enough for the printer.
Press to print the transferred data. (Some data might be lost.)
The page protection item appears in the CONFIGURE DEVICE - DEFAULTS - EVENTS menu, and
should be set to ON to print the page. When the page is successfully printed, PAGE
PROTECT=ON, should be set back to AUTO (See “System setup submenu” on page 186).
If this message appears often, simplify the print job.
22 EIO x
BUFFER OVERFLOW
Too much data was sent to the EIO card in the specified slot (x). An improper communications
protocol might be in use.
Press to print the transferred data. (Some data might be lost.)
Check the host configuration. If this message persists, contact an HP-authorized service or
support provider. (See the introduce guide on the product CD, or go to
www.hp.com/cposupport/
.)
Message Explanation or recommended action
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