Hp 3500 User Manual Page 10
- Page / 252
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Supplies life ....................................................................................................................108
Approximate replacement intervals for supplies for the hp color LaserJet 3500
series printer ...................................................................................................................108
Approximate replacement intervals for supplies for the hp color LaserJet 3700
series printer ...................................................................................................................108
Checking the print cartridge life .....................................................................................109
Print cartridge storage ....................................................................................................110
HP print cartridges ..........................................................................................................110
Non-hp print cartridges ...................................................................................................110
Print cartridge authentication .........................................................................................111
HP fraud hotline ..............................................................................................................111
Replacing supplies and parts ...............................................................................................112
Locating supplies and parts ...........................................................................................112
Supply replacement guidelines ......................................................................................112
Changing print cartridges ...............................................................................................112
Replacing the transfer kit ...............................................................................................115
Replacing the fuser and pickup roller ............................................................................119
Cleaning the printer ...............................................................................................................128
To clean the printer using the printer control panel .......................................................128
Configuring e-mail alerts .......................................................................................................129
8 Problemsolving
Basic troubleshooting checklist ............................................................................................132
Factors affecting printer performance ............................................................................132
Control panel message types ...............................................................................................133
Status messages ............................................................................................................133
Warning messages ........................................................................................................133
Error messages ..............................................................................................................133
Critical error messages ..................................................................................................133
Control panel messages .......................................................................................................134
Paper jams ............................................................................................................................152
Paper jam recovery ........................................................................................................152
Common causes of paper jams ...........................................................................................154
Clearing paper jams ..............................................................................................................157
Jam in Tray 1 ..................................................................................................................157
Jam in Tray 2 or Tray 3 ..................................................................................................159
Jam inside the upper rear door ......................................................................................161
Jam inside the fuser area ...............................................................................................164
Jam inside the lower rear door (rear output bin) ............................................................169
Jam inside the front door ...............................................................................................170
Jam in the duplexer ........................................................................................................172
Paper handling problems ......................................................................................................174
Troubleshooting information pages ......................................................................................181
Paper path test page ......................................................................................................181
Registration page ...........................................................................................................181
Event log .........................................................................................................................182
Printer response problems ...................................................................................................183
Printer control panel problems ..............................................................................................187
Color printing problems .........................................................................................................188
Incorrect printer output ..........................................................................................................190
Guidelines for printing with different fonts ......................................................................191
Software application problems .............................................................................................192
Print quality troubleshooting .................................................................................................193
Print quality problems associated with paper ................................................................193
Overhead transparency defects .....................................................................................193
viii
ENWW
- 3500 and 3700 1
- User Guide 3
- 20555 S.H. 249 4
- Houston, TX 77070 4
- Table of contents 7
- 3 I/O configuration 8
- 4 Printing tasks 8
- 5 Managing the printer 9
- 7 Maintenance 9
- 8 Problemsolving 10
- Glossary 12
- Printer basics 13
- User guide links 14
- Using the printer 15
- Printer configurations 16
- Printer features 19
- Chapter 1 Printer basics ENWW 20
- ENWW Printer features 21
- Walk around 22
- Printer software 23
- Software for networks 24
- Utilities 25
- HP toolbox 26
- Print media specifications 28
- Control panel 31
- Control panel overview 32
- ENWW Control panel overview 33
- 1 message/prompt area 34
- 2 supplies gauge 34
- Control panel menus 35
- Menu hierarchy 36
- Configure device menu 37
- Diagnostics menu 38
- ENWW Menu hierarchy 39
- Information menu 40
- Paper handling menu 41
- ENWW Configure device menu 43
- Print quality menu 44
- System setup menu 46
- Chapter 2 Control panel ENWW 48
- I/O menu 49
- Resets menu 50
- To set use requested tray 52
- To set manually feed prompt 52
- PowerSave time 53
- Display brightness 54
- Auto continue 55
- Supplies low 56
- Jam recovery 56
- Language 57
- I/O configuration 59
- USB configuration 60
- 1 b-connector 61
- 2 parallel port 61
- HP Jetdirect print servers 62
- NetWare networks 63
- AppleTalk networks 63
- UNIX/Linux networks 63
- Network configuration 64
- Setting an IP address 65
- Setting the subnet mask 65
- Setting the default gateway 66
- Setting the syslog server 67
- Setting the idle timeout 68
- Setting the link speed 68
- To disable IPX/SPX 69
- To disable AppleTalk 69
- To disable DLC/LLC 70
- Printing tasks 71
- Controlling print jobs 72
- Priority for print settings 73
- Selecting paper 75
- Configuring trays 77
- Tray 1 custom paper 78
- Y dimension 79
- Loading paper into Tray 1 79
- To load envelopes into Tray 1 82
- Printing envelopes 83
- Loading paper into Tray 2 84
- Loading paper into Tray 3 87
- ENWW Configuring trays 89
- Printing on special media 90
- Heavy paper 91
- HP LaserJet Tough paper 92
- Recycled paper 92
- 2-sided (duplex) printing 93
- Manual 2-sided printing 94
- Special printing situations 97
- Chapter 4 Printing tasks ENWW 100
- Managing the printer 101
- Printer information pages 102
- Configuration page 103
- Supplies status page 103
- Information tab 107
- Settings tab 107
- Networking tab 108
- Other links 108
- Using the hp toolbox 109
- HP toolbox sections 110
- Status tab 110
- Troubleshooting tab 110
- Alerts tab 110
- Documentation tab 111
- HP toolbox links 112
- Using color 114
- Press ink sets 115
- Managing color 116
- Matching colors 118
- Maintenance 119
- Managing supplies 120
- Print cartridge storage 122
- HP print cartridges 122
- Non-hp print cartridges 122
- HP fraud hotline 123
- Replacing supplies and parts 124
- To change the print cartridge 125
- Replacing the transfer kit 127
- To replace the transfer unit 128
- To replace the fuser 132
- To replace the pickup roller 136
- Chapter 7 Maintenance ENWW 138
- To reset the fuser count 139
- Cleaning the printer 140
- Configuring e-mail alerts 141
- Problemsolving 143
- Control panel message types 145
- Control panel messages 146
- ENWW Control panel messages 147
- Chapter 8 Problemsolving ENWW 148
- Paper jams 164
- Common causes of paper jams 166
- Clearing paper jams 169
- Jam in Tray 2 or Tray 3 171
- ENWW Clearing paper jams 175
- Jam inside the fuser area 176
- Jam inside the front door 182
- Jam in the duplexer 184
- Paper handling problems 186
- ENWW Paper handling problems 187
- Paper path test page 193
- Registration page 193
- Event log 194
- Printer response problems 195
- Color printing problems 200
- ENWW Color printing problems 201
- Incorrect printer output 202
- Software application problems 204
- Print quality troubleshooting 205
- Calibrating the printer 207
- Supplies and accessories 209
- Service and support 213
- HP maintenance agreements 216
- Repacking the printer 217
- Printer specifications 219
- Regulatory information 223
- Power consumption 224
- Paper use 224
- Plastics 224
- HP LaserJet printing supplies 224
- Declaration of Conformities 227
- Safety statements 230
- Laser statement for Finland 231
- Working with memory and 233
- Enabling memory 238
- Checking DIMM installation 238
- LaserJet 3700 series printer 240
- Index ENWW 250
- Q1321-90901 252
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