HP D7200 User Manual download pdf (Page 149)

Solution: Remove any objects that are blocking the print head assembly.

To clear the print head assembly

1. Open the ink cartridge door by lifting from the front center of the device, until the

door locks into place.

2. Remove any objects that are blocking the print head assembly, including any

packing materials.

3. Turn the HP Photosmart off, then turn it on again.

4. Close the ink cartridge door.

Print head failure

Cause: The print head assembly or the ink delivery system has failed and the

HP Photosmart can no longer print.

Solution: Contact HP support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Alignment failed

Cause: An incorrect type of paper is loaded in the input tray.

Solution: If you have color or photo paper loaded in the input tray when you align

the printer, the alignment might fail. Load unused plain white letter or A4 paper into

the input tray, and then try the alignment again. If the alignment fails again, you might

have a defective sensor.

Contact HP support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The print head assembly or sensor is defective.

Solution: Contact HP support. Go to:

Chapter 12

148 Troubleshooting

Troubleshooting

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HP D7200 User Manual Page 149