HP zx6000 Installation Guide download pdf (Page 47)

Troubleshooting Your System

Accessing System Diagnostics

Chapter 2 47

Starting HP e-DiagTools

1. Make sureyour system model matches the CD-ROM (theCD-ROM is

locked to a speciﬁc system model).

2. Insert the HP Drivers and Diagnostics CD in the CD-ROM drive.

3. Restart the system.

4. Select the CD-ROM boot option from the EFI startup menu.

NOTE If you are unable to boot from your CD-ROM drive, restart your

system and check the boot options from the Boot Options

Maintenance Menu to ensure that your system is conﬁgured to boot

from the CD-ROM.

5. Press F2 [Continue] at the e-DiagTools introductory screen to access

the Main Menu.

Running HP e-Diagtools and Producing a Support Ticket

To produce a complete record of your system’s conﬁguration and test

results, you will need to create a Support Ticket. This is a simple text ﬁle

that contains essential information and is designed to assist your local or

HP Support Agent.

To produce a Support Ticket, from the e-DiagTools Main Menu:

1. Select 2 - Run e-Diagtools to run the diagnostics on your system if you

have not already done so.

2. Select 4 - Support Ticket to create the ticket.

• To save the Support Ticket, press 4.

• To view the Support Ticket, click the button at the bottom of the

screen.

• To exit the Support Ticket tool, press 3.

For more information about the e-DiagTools utility, refer to the

Operation & Maintenance Guide, available on the HP web site at:

http://www.hp.com/go/bizsupport/

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HP zx6000 Installation Guide Page 47