HP zx6000 Installation Guide download pdf (Page 39)

Troubleshooting Your System

Solving Hardware Problems

Chapter 2 39

Table 2-2 Your System Has a Hardware Problem

The keyboard doesn’t work.

Make sure... How

The keyboard cable is correctly

connected.

Plug the cable into the correct

connector on the back of the system.

Color coding is used for easy

matching.

The keyboard is free of debris. Check all keys are at the same height,

and none are stuck down.

The keyboard itself is not defective. Either replace the keyboard by a

known working unit or try the

keyboard with another system.

You are using the correct driver. For

other operating systems, refer to your

operating system’s documentation.

Download the latest driver from HP’s

Web at: www.hp.com/go/bizsupport

You are using the latest ﬁrmware. Download the latest ﬁrmware from

HP’s Web at:

www.hp.com/go/bizsupport

The monitor doesn’t work.

The system’s power indicator light works but the monitor remains blank

Make sure... How

The monitor is switched ON (LED is

on).

Refer to the monitor manual for an

explanation of the LED signals.

The monitor’s power cord is correctly

connected.

Connect the power cord – ensure it is

plugged into a working grounded

power outlet and into the monitor.

The graphics card is installed and the

monitor (video) cable is correctly

connected.

Connect the monitor (video) cable –

ensure it is properly connected to both

the system and the monitor. Ensure

that the cable is connected to the

graphics card’s connector.

The monitor’s brightness and contrast

settings are correctly set.

Check the settings using the monitor’s

OSD (on-screen display) or using

controls on the front of the monitor.

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HP zx6000 Installation Guide Page 39

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