HP Pro 6830 User's Guide Page 104
- Page / 192
- Table of contents
- BOOKMARKS
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Printhead alignment fails
●
If the alignment process fails, make sure you have loaded unused, plain white paper into the
input tray. If you have colored paper loaded in the input tray when you align the ink cartridges,
the alignment fails.
●
If the alignment process fails repeatedly, you may need to clean the printhead, or you might
have a defective sensor. To clean the printhead, see
Maintain the printhead and ink cartridges.
●
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/
support. This website provides information and utilities that can help you correct many common
printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
Paper-feed problems
●
Paper is not picked up from a tray
◦
Make sure paper is loaded in the tray. For more information, see
Load paper. Fan the
paper before loading.
◦
Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper guides are snug, but not tight, against the
stack.
◦
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom
of the input tray, and does not exceed the stack height marking on the side of the tray.
◦
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom
of the input tray, and does not exceed the stack height marking on the side of the tray.
◦
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
●
Pages are skewing
◦
Make sure the paper loaded in the input tray is aligned to the paper-width guides. If
needed, pull out the input tray from the printer and reload the paper correctly, making sure
that the paper guides are aligned correctly.
◦
Load paper into the printer only when it is not printing.
●
Multiple pages are being picked up
◦
Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper-width guides are snug, but not tight, against
the stack.
◦
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom
of the input tray, and does not exceed the stack height marking on the side of the tray.
◦
Make sure the tray is not overloaded with paper.
◦
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom
of the input tray, and does not exceed the stack height marking on the side of the tray.
◦
Use HP paper for optimum performance and efficiency.
ENWW Solve printer problems 91
- HP Officejet Pro 1
- HP Officejet Pro 6830 2
- Table of contents 6
- 1 How do I? 14
- 2 Get started 15
- Manage Power 16
- Optimize Printing Supplies 16
- Understand the printer parts 17
- Printing supplies area 18
- Back view 18
- Use the printer control panel 19
- Change printer settings 20
- Paper basics 21
- Order HP paper supplies 23
- Load paper 24
- Insert a USB flash drive 31
- Update the printer 31
- Turn the printer off 32
- Print documents 33
- Print brochures 34
- Print on envelopes 35
- Print photos 36
- Print using the maximum dpi 41
- Tips for print success 42
- Print with AirPrint 45
- 4 Copy and scan 46
- Scan to a computer 47
- Scan to a memory device 48
- Scan to Email 49
- Scan using Webscan 50
- Send a fax 54
- Send a fax from a phone 56
- Send a fax from memory 57
- Receive a fax 58
- Receive a fax manually 59
- Set up backup fax 59
- Block unwanted fax numbers 61
- HP Digital Fax requirements 63
- Activate HP Digital Fax 63
- Set up phone book contacts 64
- Change fax settings 66
- Configure the fax header 67
- Set the dial type 68
- Set the redial options 69
- Set the fax speed 69
- Fax over Internet Protocol 70
- Use reports 71
- Print fax error reports 72
- Print and view the fax log 73
- Clear the fax log 73
- Print a Caller ID Report 73
- View the Call History 74
- 6Web Services 75
- Use Web Services 77
- Remove Web Services 78
- 7 Work with ink cartridges 79
- Replace the ink cartridges 80
- Order ink cartridges 82
- Store printing supplies 82
- 8 Network setup 84
- Change the connection type 85
- Change network settings 86
- Use HP wireless direct 87
- 9 Printer management tools 91
- About cookies 92
- Open the embedded web server 92
- Control panel lock 93
- 10 Solve a problem 95
- Obtain electronic support 96
- HP support by phone 96
- Understand printer reports 97
- Printer status report 98
- Network configuration page 99
- Print quality report 101
- Solve printer problems 103
- Solve printing problems 105
- Solve copy problems 107
- Solve scan problems 108
- Solve fax problems 111
- The fax test failed 112
- 1 Telephone wall jack 113
- Solve network problems 121
- Maintain the printer 125
- Clean the exterior 126
- Clean the document feeder 126
- 1 Rollers 127
- 2 Separator pad 127
- Clear paper jams 128
- ENWW Clear paper jams 121 134
- Clear the print carriage 136
- Restore defaults and settings 136
- A Technical information 138
- Regulatory information 141
- Regulatory Model Number 142
- FCC statement 142
- Notice to users in Korea 142
- Australia wired fax statement 146
- Declaration of conformity 148
- Notice to users in Brazil 149
- Notice to users in Canada 150
- Notice to users in Taiwan 150
- Notice to users in Mexico 151
- Chemical substances 153
- Battery notice for Brazil 153
- B Additional fax setup 156
- Mexico Philippines Poland 157
- Portugal Russia Saudi Arabia 157
- Singapore Spain Taiwan 157
- Thailand USA Venezuela 157
- Vietnam 157
- Case E: Shared voice/fax line 163
- 3 Computer with modem 166
- 3 Parallel splitter 169
- 4 Computer with modem 169
- 5 Telephone 169
- 2 Parallel splitter 170
- 3 DSL/ADSL filter 170
- Serial-type fax setup 179
- Test fax setup 179
- C Errors (Windows) 181
- Very low on ink 182
- Ink cartridge problem 182
- Paper size mismatch 183
- Paper jam or tray problem 183
- Out of paper 183
- Document failed to print 183
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