HP Pro 6830 User's Guide Page 1

HP Officejet Pro6830

The printer cannot receive faxes, but can send faxes ... 105The printer cannot send faxes, but can r

1. General Information: Shows information about the current status and active connection type ofthe network, and other information, such as the URL of

4. HP wireless direct: Shows information about your HP wireless direct connection, such as thenetwork name (SSID), IP address, subnet mask, default ga

To print a print quality report1. From the printer control panel, touch Setup.2. Touch Reports.3. Touch Print Quality Report.If defects are seen on th

bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges tomake sure they are properly installed.Do not re

Printhead alignment fails●If the alignment process fails, make sure you have loaded unused, plain white paper into theinput tray. If you have colored

Solve printing problemsTIP: (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing,scanning, and copying issues. The ap

fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet)long to minimize the effects of these electromagnetic fi

●Check the print settings in the printer driver to see if the color settings are incorrect.For example, check to see if the document is set to print i

◦The scanner lid might not be closed correctly.◦The scanner glass or lid backing might need cleaning. For more information, see Maintainthe printer.◦I

Scan takes too long●Scanning with higher scan resolution takes longer and results in larger file sizes. Lower theresolution to scan more quickly.●If y

Notice to users in Canada ... 137Notice to users in Taiwan ...

Make sure you have selected an OCR language that corresponds to the language used for thedocument you are scanning. For more information, see the docu

Unable to scan to email●The email profile has not been set up correctlyMake sure the valid outgoing SMTP server settings have been specified in the HP

●The computer cannot receive faxes (HP Digital Fax)The fax test failedIf you ran a fax test and the test failed, review the report for basic informati

●Try connecting a working phone and phone cord to the telephone wall jack that you are using forthe printer and check for a dial tone. If you do not h

The "Using Correct Type of Phone Cord with Fax" test failed●Make sure you used the phone cord supplied in the box with the printer to connec

●Make sure you have correctly connected the printer to the telephone wall jack. Using the phonecord supplied in the box with the printer, connect one

●Make sure you use the phone cord that came with the printer. If you do not use the suppliedphone cord to connect from the telephone wall jack to the

●Make sure you used the phone cord supplied in the box with the printer to connect to thetelephone wall jack. One end of the phone cord should be conn

terminal adapter is set to the correct switch type for your country/region, if possible. Click here togo online for more information.●If the printer s

◦When you have an answering machine on the same phone line you use for fax calls, tryconnecting the answering machine directly to the printer, click h

Shared voice/fax line with computer DSL/ADSL modem and answeringmachine ...

Fax tones are recorded on my answering machine●When you have an answering machine on the same phone line you use for fax calls, tryconnecting the answ

Solve problems using Web ServicesIf you are having problems using Web Services, such as HP ePrint and HP Printables, check thefollowing:●Make sure the

For more information about network problems, check the following:●Use this troubleshooter to help find your network security settings. Click here to g

Table 10-1 Understand the behaviors of the Wireless (802.11) light on the printerLight description/Light pattern ExplanationThe Wireless light is off

If the blue wireless light is blinking, it means the printer is not connected to a network. Run theWireless Setup Wizard from the printer control pane

Maintain the printerThis section provides instructions for keeping the printer in top working condition. Perform thesemaintenance procedures as necess

Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) andunplug the power cord from the elect

2. Lift the document feeder cover.This provides easy access to the rollers (1) and separator pad (2).1 Rollers2 Separator pad3. Lightly dampen a clean

4. Use the damp cloth to wipe any residue off the rollers or separator pad.NOTE: If the residue does not come off using distilled water, try using iso

To clear a paper jamCAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps belowto clear the jam. Pulling out jam

xii ENWW

b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towardsyou.CAUTION: If the paper tears when you are removing it fr

a. If there is any jammed paper, move the print carriage to the far right of the printer, grasp thejammed paper with both hands, and then pull it towa

b. Move the carriage to the far left of the printer, and do the same as in the previous step toremove any torn pieces of paper.4. Close the ink cartri

c. Press down the buttons on both sides of the input tray, and pull to remove the input tray.d. Check the gap in the printer where the input tray was.

2. Lift the green tab located on the front edge of the document feeder.ENWW Clear paper jams 121

3. Gently pull the jammed paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers, check the rollers andwheels

●If you are printing on both sides of a page, do not print highly saturated images on light weightpaper.●Use paper types that are recommended for the

To restore the printer to the original factory defaults1. From the printer control panel, touch Setup.2. Touch Printer Maintenance.3. Touch Restore.4.

A Technical informationThis section contains the following topics:●Specifications●Regulatory information●Environmental product stewardship programSpec

Paper size and weightsFor the list of supported paper sizes, see the HP printer software.●Plain paper: 60 to 105 g/m2 (16 to 28 lb)●Envelopes: 75 to 9

1 How do I?●Get started●Print●Copy and scan●Fax●Web Services●Work with ink cartridges●Solve a problemENWW 1

Media (1) Left margin (2) Right margin (3) Top margin (4) BottommarginU.S. LetterU.S. LegalA4U.S. ExecutiveB5A5CardsCustom-sized mediaPhoto media3 mm

●4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution).More complicated pages or higher resolution takes longer

●Declaration of conformity●Regulatory information for wireless productsRegulatory Model NumberFor regulatory identification purposes, your product is

VCCI (Class B) compliance statement for users in JapanNotice to users in Japan about the power cordNoise emission statement for GermanyVisual display

Notice to users of the U.S. telephone network: FCC requirementsENWW Regulatory information 131

Notice to users of the Canadian telephone networkNotice to users in the European Economic Area132 Appendix A Technical information ENWW

Notice to users of the German telephone networkAustralia wired fax statementEuropean Union Regulatory NoticeProducts bearing the CE marking comply wit

European telephone network declaration (Modem/Fax)HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC(An

Declaration of conformityENWW Regulatory information 135

Regulatory information for wireless productsThis section contains the following regulatory information pertaining to wireless products:●Exposure to ra

2 Get startedThis guide provides details about how to use the printer and how to resolve problems.●Accessibility●HP EcoSolutions (HP and the Environme

Notice to users in CanadaNotice to users in TaiwanENWW Regulatory information 137

Notice to users in MexicoWireless notice to users in JapanEnvironmental product stewardship programHewlett-Packard is committed to providing quality p

●EPEAT●China SEPA Ecolabel User InformationPaper useThis product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.Plas

Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystarChemical substancesHP is committed to providi

Toxic and hazardous substance table (China)Restriction of hazardous substance (Ukraine)Restriction of hazardous substance (India)EPEATENWW Environment

China SEPA Ecolabel User Information142 Appendix A Technical information ENWW

B Additional fax setupAfter completing all the steps in the getting started guide, use the instructions in this section tocomplete your fax setup. Kee

Table B-1 Countries/regions with a parallel-type phone system (continued)Mexico Philippines PolandPortugal Russia Saudi ArabiaSingapore Spain TaiwanT

●Distinctive ring service: A distinctive ring service through your telephone company providesmultiple telephone numbers with different ring patterns.●

Other equipment or services sharing your fax line Recommended fax setupDSL PBX Distinctivering serviceVoicecallsComputer dial-up modemAnsweringmachine

HP EcoSolutions (HP and the Environment)Hewlett-Packard is committed to helping you optimize your environmental footprint and empoweringyou to print r

To set up the printer with a separate fax line1. Using the phone cord supplied in the box with the printer, connect one end to your telephonewall jack

To set up the printer with DSL1. Obtain a DSL filter from your DSL provider.2. Using the phone cord supplied in the box with the printer, connect one

Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).5. Run a fax test.The printer automatically answers incoming calls

●If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to t

To set up the printer with voice mail1. Using the phone cord supplied in the box with the printer, connect one end to your telephonewall jack, then co

Set up the printer with a computer dial-up modemIf you are using the same phone line for sending faxes and for a computer dial-up modem, followthese d

6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).7. Run a fax test.When the phone rings, the printer automatically a

Figure B-7 Example of a parallel splitterTo set up the printer with a computer DSL/ADSL modem1. Obtain a DSL filter from your DSL provider.2. Using t

Figure B-8 Example of a parallel splitterFigure B-9 Back view of the printer1 Telephone wall jack2 Use the phone cord supplied in the box with the p

●Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.●Do not clean the printhead unnecessarily. Doing s

5. If your modem software is set to receive faxes to your computer automatically, turn off thatsetting.NOTE: If you do not turn off the automatic fax

4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.You might need to connect the supplied phone cord to the adapte

Case I: Shared voice/fax line with answering machineIf you receive both voice calls and fax calls at the same phone number, and you also have ananswer

4. (Optional) If your answering machine does not have a built-in phone, for convenience you mightwant to connect a phone to the back of your answering

Figure B-13 Back view of the printer1 Telephone wall jack2 "IN" phone port on your computer3 "OUT" phone port on your computer4 T

5. (Optional) If your answering machine does not have a built-in phone, for convenience you mightwant to connect a phone to the back of your answering

3 DSL/ADSL filter4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printerYou might need to connect the supplied

8. Change your Rings to Answer setting on the printer to the maximum number of rings supportedby the printer.NOTE: The maximum number of rings varies

●If your computer has two phone ports, set up the printer as follows:Figure B-16 Back view of the printer1 Telephone wall jack2 Use the phone cord su

6. Turn off the Auto Answer setting.7. Run a fax test.You must be available to respond in person to incoming fax calls, or the printer cannot receive

Printing supplies area1 Printhead2 Ink cartridgesNOTE: Ink cartridges should be kept in the printer to prevent possible print quality issues orprinthe

●Checks for an active phone line●Tests the status of your phone line connectionThe printer prints a report with the results of the test. If the test f

C Errors (Windows)●Low on ink●Very low on ink●Ink cartridge problem●Paper size mismatch●Ink cartridge carriage stalled●Paper jam or tray problem●Out o

Ink level warnings and indicators provide estimates for planning purposes only. When you receivea low ink warning message, consider having a replaceme

1. Make sure the printer is turned on.2. Open the ink cartridge access door.NOTE: Wait until the print carriage stops moving before proceeding.3. Pres

For information about solving printing problems, see Solve printer problems.Printer failureThere was a problem with the printer or ink system. Usually

Click here to go online for more information . At this time, this website might not be available in alllanguages.Do not use SETUP cartridgesSETUP cart

Problem with printheadThere is a problem with the printhead.Turn off the printer, and then turn it on again.If the problem persists, contact HP suppor

IndexAaccessibility 2accessoriesprinter status report 85acoustic emissions 128ADSL, fax setup withparallel phone systems 147after the support period 8

dial type, setting 55distinctive ringing setup(parallel phone systems)149distinctive ringing, changepattern 55DSL, set up (parallel phonesystems) 147e

modemshared with fax (parallel phonesystems) 152shared with fax and answeringmachine (parallel phonesystems) 160shared with fax and voice line(paralle

Use the printer control panelThis section contains the following topics:●Overview of buttons and lights●Control panel display icons●Change printer set

reportsconfirmation, fax 59diagnostic 88error, fax 59fax test failed 99web access 90wireless test 90reprintfaxes from memory 47rings to answer 54Ssave

troubleshootanswering machines 107control panel help system 84copy 94copy quality 94embedded web server 80fax 98fax dial tone test failed 101fax hardw

© 2014 Hewlett-Packard Development Company, L.P.www.hp.com

HP Officejet Pro 6830User Guide

Icon PurposeShows that HP ePrint is turned on. For more information, see HP ePrint.Displays a screen where you can send a fax, or change fax settings.

1. From the control panel display, touch and slide your finger across the screen and then touch theicon to select the desired function.2. After select

Photo printing●HP Premium Plus Photo PaperHP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. WithHP Premium Plus Ph

Everyday printingAll the papers listed for everyday printing feature ColorLok Technology for less smearing, bolderblacks, and vivid colors.●HP Bright

◦Media that is too lightweight or stretches easily◦Media that contains staples or clipsFor more information on loading paper, see Load paper or Load a

4. Insert the paper print-side down in the center of the tray.Ensure that the stack of paper is aligned with the appropriate paper size lines on the b

6. A message appears on the control panel display prompting you to change the paper setting ifyou have changed the media type, or retain the setting i

3. Insert the envelopes with the side you want to print on down, and load according to the graphic.Ensure that the stack of paper is aligned with the

To load cards and photo paper1. Lift the output tray.2. Pull out the input tray to extend it.3. Insert the paper print-side down in the center of the

4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and thenclose the tray.5. A message appears on the contro

Copyright information© 2014 Copyright Hewlett-PackardDevelopment Company, L.P.Edition 1, 7/2014Hewlett-Packard Company noticesThe information containe

2. Load your original print-side down as shown in the following illustration.TIP: For more help on loading an original, refer to the engraved guides a

2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.Insert a USB flash driveYou can insert a USB flash dri

1.From the printer control panel display, touch (HP ePrint).2. Touch OK.3. Touch Settings, and then touch Update the Printer.4. Touch Auto Update and

3PrintMost print settings are automatically handled by the software application. Change the settingsmanually only when you want to change print qualit

●On the Layout tab, select Portrait or Landscape orientation.●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down lis

●On the Layout tab, select Portrait or Landscape orientation.●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down lis

To print envelopes (Windows)1. Load envelopes in the tray. For more information, see Load paper.2. On the File menu in your software, click Print.3. M

TIP: You can use this printer to print documents and photos on your mobile device (such as asmartphone or tablet). For more information, visit the HP

a. Choose the appropriate paper size in the Paper Size pop-up menu.NOTE: If you change the Paper Size ensure that you have loaded the correct paper an

●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to openthe Charms bar, click the Settings icon, click or tap Control

Safety informationAlways follow basic safety precautionswhen using this product to reduce risk ofinjury from fire or electric shock.1. Read and unders

●From the File menu in your software application, click Page Setup, and then make sure theprinter you want to use is selected in the Format For pop-up

NOTE: To set print settings for all print jobs, make the changes in the HP software providedwith the printer. For more information on the HP software,

9. Click OK to close the advanced options.10. Confirm Orientation on the Layout tab, and then click OK to print.To print using maximum dpi (OS X)1. Fr

NOTE: When you receive a low-ink warning message, consider having a replacement cartridgeavailable to avoid possible printing delays. You do not need

◦Preserve Layout: This feature only works with the duplex printing. If the image is larger thanthe printable area, select this feature to scale the pa

Print with AirPrintTMPrinting using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint toprint wirelessly to the print

4 Copy and scan●Copy●ScanCopyTo copy documents1. Make sure you have paper loaded in the main tray. For more information, see Load paper.2. Place your

When scanning documents with the HP printer software, you can scan to a format that can besearched and edited.When scanning a borderless original, use

3. Touch a computer that you want to scan to.4. Choose the type of scan profile you want.5. Touch Start Scan.To scan an original from HP printer softw

3. Touch Scan, and then select Memory Device.4. Make changes to scan options, if needed.5. Touch Start Scan.Scan to EmailThe Scan-to-Email App is an a

3. On the control panel display, select the account that you want to use, and touch Continue.NOTE: Select My account is not listed if you do not have

4. Select Webscan to enable Webscan.5. Click Apply and then click OK.To scan using WebscanScanning using Webscan offers basic scan options. For additi

Extract just the text, without any of the formatting of theoriginalSelect the Save as Editable Text (OCR) shortcut from thelist, and then select Text

●Make sure the text on the document is clear.To successfully convert the document to editable text, the original must be clear and of highquality.The

5FaxYou can use the printer to send and receive faxes, including color faxes. You can schedule faxes tobe sent at a later time and set up phone book c

To send a standard fax from the printer control panel1. Load your original print-side down on the scanner glass or print-side up in the document feede

Send a fax from a phoneYou can send a fax using your telephone extension. This allows you to talk with the intended recipientbefore sending the fax.To

5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.6. Follow any prompts that might occur.TIP: If you a

To send a fax to multiple recipients using group phone book1. Load your original print-side down on the scanner glass or print-side up in the document

If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, theprinter reduces the fax so that it fits on

Table of contents1 How do I? ...

4. Touch Backup Fax Reception.5. Touch the required setting.On The default setting. When Backup fax is On, the printer stores all received faxes inmem

To forward faxes from the printer control panel1. From the printer control panel display, touch Setup.2. Touch Fax Setup.3. Touch Preferences.4. Touch

You can block specific fax numbers by adding them to the junk fax list, unblock these numbers byremoving them from the junk fax list, and print a list

●HP Digital Fax requirements●Activate HP Digital Fax●Modify HP Digital Fax settingsHP Digital Fax requirements●The destination folder of the computer

To modify settings from the HP printer software (OS X)1. Open HP Utility. For more information, see HP Utility (OS X).2. Select the printer.3. Click D

To change phone book contacts1. From the printer control panel display, touch Fax.2. Touch Send Now.3.Touch (Phone book).4.Touch (Phone Book Contact

7. Touch Name and then edit the name of the group phone book contact, and then touch Done.8. Touch Number of Members.9.Select the phone book contacts

Configure the fax headerThe fax header prints your name and fax number on the top of every fax you send. HP recommendsthat you set up the fax header b

To set the number of rings before answering1. From the printer control panel display, touch Setup.2. Touch Fax Setup, and then touch Preferences.3. To

NOTE: The pulse-dialing option is not available in all countries/regions.To set the dial type1. From the printer control panel display, touch Setup.2.

Print with AirPrintTM ... 324

Fax speed setting Fax speedMedium v.17 (14400 baud)Slow v.29 (9600 baud)To set the fax speed1. From the printer control panel display, touch Setup.2.

You probably use a FoIP service (provided by your telephone company) when you:●Dial a special access code along with the fax number.●Have an IP conver

Print fax confirmation reportsYou can print a confirmation report either when a fax is sent, or when any fax is sent or received. Thedefault setting i

On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.On (Fax Receive) Prints whenever a receiving error occurs.Print

4. Touch Caller ID Report.5. Touch Print to begin printing.View the Call HistoryYou can view a list of all the calls placed from the printer.NOTE: You

6Web ServicesThe printer offers innovative, web-enabled solutions that can help you quickly access the Internet,obtain documents, and print them faste

To set up Web Services using the printer control panel1. From the printer control panel display, touch Setup.2. Touch Web Services Setup.3. Touch Acce

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do no

HP PrintablesHP Printables allow you to easily locate and print preformatted web content, directly from your printer.To use HP Printables1.From the pr

7 Work with ink cartridgesThis section contains the following topics:●Information on ink cartridges and the printhead●Check the estimated ink levels●R

Change fax settings ... 53Con

To check the estimated ink levels from the printer control panel▲From the printer control panel (Home) screen, touch (Ink Information).NOTE: Ink le

3. Press the front of the ink cartridge to release it, and then remove it from the slot.4. Remove the new ink cartridge from its packaging.5. Using th

Order ink cartridgesTo order ink cartridges, go to www.hp.com. (At this time, some portions of the HP website areavailable in English only.) Ordering

To disable the usage information function1. From the printer control panel, touch Setup.2. Select Preferences, and then touch Store Anonymous Usage In

8 Network setupAdditional advanced settings are available from the printer's home page (embedded web server orEWS). For more information, see Emb

Set up the printer on your wireless networkUse the Wireless Setup Wizard from the printer control panel display to set up wirelesscommunication.NOTE:

To change from a wireless connection to a USB or Ethernet connection (Windows)●Connect the USB or Ethernet cable to the printer.To change from a wirel

To print network settingsUse one of the following ways:●From the printer control panel, touch (Wireless) or (Ethernet). The network status screenis

Guidelines when using HP wireless direct●Make sure your computer or mobile device has the necessary software.If you are using a computer, make sure yo

of wireless networks shown such as HP-Print-**-Officejet Pro XXXX (where ** are the uniquecharacters to identify your printer and XXXX is the printer

Set up the printer on your wireless network ... 72Change the connection type ...

a. Open System Preferences.b. Depending on your operating system, click Print & Fax, Print & Scan, or Printers &Scanners in the Hardware s

9 Printer management toolsThis section contains the following topics:●Toolbox (Windows)●HP Utility (OS X)●Embedded web serverToolbox (Windows)The Tool

NOTE: To view or change some settings, you might need a password.NOTE: You can open and use the embedded web server without being connected to the Int

3. From your wireless computer, turn wireless on, search for and connect to the HP wireless directname. If you have HP wireless direct security on, en

For example, if the IP address is 123.123.123.123, type the following at the command prompt(Windows):C:\ping 123.123.123.123OrIn Network Utility (OS X

10 Solve a problemThe information in this section suggests solutions to common problems. If your printer is not operatingcorrectly and these suggestio

1. Check the documentation that came with the printer.2. Visit the HP online support website at www.hp.com/support.HP online support is available to a

●Model number●Serial number (located on the back or bottom of the printer)●Messages that appear when the situation occurs●Answers to these questions:◦

Printer status reportUse the printer status report to view current printer information and ink cartridge status. Also use theprinter status report to

Network configuration pageIf the printer is connected to a network, you can print a network configuration page to view thenetwork settings for the pri