HP ZBook 17 G5 Mobile Workstation User Manual

HP ZBook 17 G5 Mobile WorkstationMaintenance and Service Guide

POST ...

3. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch to prevent incorre

Display assemblyNOTE: Touch displays are spared as a whole assembly only. Touch display assembly spare part information is available at Computer major

5. Lift the display assembly (7) straight up and remove it.CAUTION: When installing the display assembly, be sure that the wireless antenna cables are

Display assembly componentsNOTE: Display assemblies are spared at the subcomponent level only. Additional display assembly spare part information is a

2. To remove the display bezel, ex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel u

b. IR cameraRemove the tape from atop the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect t

5. If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to disengage the board from the a

8. On the back of the display panel, lift the tape from atop the connector (2), and then remove the panel (3).The raw display panel is available using

9. If it is necessary to replace the display hinges, remove the 4 Phillips M2.5x11.0 screws that secure each hinge (1), and then remove the hinges fro

b. IR camera modelsDisconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides of the IR camera, and then remo

Storage ...

12. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from

Top coverDescription Spare part numberTop cover (includes Mylar) L17378-001The top cover remains after removing all other spared parts from the comput

7 Troubleshooting guideThis chapter is primarily focused on troubleshooting HP Mobile Workstations and HP Notebooks. The information is provided so th

ResourcesHP Resource Tool Description LinkHP Elite Support Provides live HP Premium support (available 24/7) to Elite computers.http://www8.hp.com/us/

Identify the issue1. Understand the issueIt is important to understand the issue that occurred, including related symptoms. It helps to understand the

6. Storage7. MechanicalA single symptom can be listed under dierent groups. For example, No Video can belong to (1) Power-on or (4) Display; but Flic

Failure classication by hardware devices and mechanicalTable 7-4 Failure classication by hardware devices and mechanical4. Display 5. I/O devices 6

3. Perform a visual inspection of hardwareIt is important to do a visual inspection of the hardware itself. Perform physical inspection of the compute

6. HP Hardware Diagnostics and ToolsHP oers dierent diagnostics and tools to diagnose hardware failure. This section describes how to use some of th

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen in

Restoring factory settings in Computer Setup ... 178Updating the BIOS ...

HP Support Assistant (HPSA)HP Support Assistant (HPSA) helps you maintain peak performance and resolve problems through automatic updates, built-in di

HP BIOS Conguration Utility (BCU)HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text le of the comp

7. Status lights, blinking light codes, troubleshooting lights, and POST error messagesCarefully observe any behavior the computer may be exhibiting:

Blinking light codesDuring startup, the computer may not boot properly. If this occurs, blinking light codes that will help identify what is causing t

Table 7-6 System diagnostics failure codes and user actions (continued)Test description Failure descriptionError code Suggested user actionsBIOS Appl

ExampleThese lights should be visible after removing the service door, middle cover, heatsink, discrete MXM daughter card, and thermal plastic. Tro

Performing a hard reset might x the following common conditions:● Windows stops responding.● Computer stops before Windows loads, indicated by incomp

NOTE: Clearing the CMOS should only be performed for troubleshooting purposes. There is no reason to clear CMOS if the computer is working properly.Th

11. Test with minimum congurationThe factory-shipped computer (hardware conguration and preinstalled operating system image) is well tested and read

only contains essential les. Safe mode is useful for troubleshooting problems with programs and drivers that might not start correctly or that might

1 Product descriptionCategory DescriptionProduct Name HP ZBook 17 G5 Mobile WorkstationProcessors 8th-generation Intel® Core™ quad-core processors:Int

NOTE: Most of the time, eective troubleshooting can prevent a system board replacement.Items that may prevent resolution of the issue:● The informati

7. Be sure that the boot option is set to a working operating system drive.8. Be sure that externally connected monitors are turned on and their power

● Product model name and number● Product identication number● Applicable error messages● Add-on boards or hardware● Third-party hardware or software●

Items Procedures● Check power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 110). Rear power

Items Procedures1. Test essential hardware conguration (11. Test with minimum conguration on page 116, 12. Test with veried working conguration (h

AC adapter issue SolutionSymptoms● No sign of power● No boot● No rear power light on the system● No front power light on the system● Battery does not

Items ProceduresVisual inspections1. Inspect battery connectors for any signs of damage.2. Verify that battery is installed properly in battery bay wi

Battery discharges too fastItems ProceduresSymptomsBattery has good status light but discharges too fastPossible causesAC adapter and/or battery.Troub

Items Procedures2. Inspect for visual damage on AC adapter and battery. Test on a known working computer to isolate issue. If issue follows AC adapter

Items Procedures 1. Verify Power Good lights are on to be sure that system board power is functional.2. Reseat display cable connection on system boa

Category Description● NVIDIA Quadro P1000, 4 GB GDDR5 (256 Mb x 32, 1.35 V, 8 Gbps, Qty 4) 128 bit FBW● NVIDIA Quadro P2000, 4 GB GDDR5 (256 Mb x 32,

Items Procedures Troubleshooting steps1. See 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 110 for

BIOS passwordItems ProceduresSymptomsSome sections are unavailable (grayed out)Possible causesBIOS administration password is required. Troubleshooti

Intermittent shutdownItems ProceduresSymptoms● Shutdown during startup● Shutdown during operationPossible causesIt is often dicult to troubleshoot an

Items Procedures2. Verify that lights are solid.3. If shutdown is reproducible, test essential hardware conguration:a. If no issue with hardware con

● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system.● Thermal Monitor (available only to authorized service providers/techn

Windows Advanced Boot OptionWindows 7:1. Press F8 to open the Windows Advanced Boot Option screen.2. Select Disable automatic restart on system failur

Items Procedures Troubleshooting stepsFollow suggested steps below one at a time to verify normal boot process:1. Disconnect all external peripherals

Items Procedures4. Consult with support.No wake upItems ProceduresSymptomsWhen resuming from a power management state the computer may display:● Blank

UnresponsiveItems ProceduresSymptomUnresponsivePossible causesProgram in use has stopped responding to commands. Troubleshooting steps1. If possible,

HP Smart Adapter warning messageItems ProceduresSymptomWarning message displayed in WindowPossible causesLess powerful AC adapter, BIOS out of date.

Category Description● 16384 MB (16384 MB×1 or 8192 MB×2)● 8192 MB (8192 MB×1)Primary storage M.2 solid-state drives (2280):SATA:512 GB, SATA-3, SSD, T

Item Procedure3. Verify that date and time are correct.DisplayDisplay anomaliesThe display panel is a eld replaceable unit (FRU) and must be replaced

Display anomaliesCracked screen Cracked image Blurred imageDead pixelVertical linesHorizontal linesQuick check● Visually examine the display for crack

Display assembly diagramThe display assembly diagram shows basic video components: system board, graphics cards, display cables, display connectors, o

No video (external)Items ProceduresSymptomNo image on external monitorPossible causesExternal monitor, resolution, display conguration, drivers.Troub

No or bad external video via dockingItems ProceduresSymptomsNo or bad image on external monitor via ports of docking station (VGA, DP, TB, display por

Items ProceduresBe sure that external display cables have good connection at both ends (system board and display panel).● If moving cables aects the

I/O devicesNOTE:● Make sure external devices are supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc).● If you have problems wi

Keyboard point stickItems ProceduresSymptomPoint stick not working properlyPossible causesDust trapped under point stick, loose point stick cap. Trou

TouchPadItems ProceduresSymptomsNot working properlyPossible causesOn/O enabled, driver, settings. Troubleshooting steps1. Ensure TouchPad On/O lig

Items Procedures8. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue.9. Examine Ethernet ports on the

Category Description512 GB, NVMe, TLC, Opal 21 TB, NVMe, TLC2 TB, NVMe, TLCIntel 360 GB, NVMePrimary 2.5” SATA storageSATA 2.5” HDDs supports SATA 7 m

Items Procedurespoint. If disabling U-APSD improves the throughput issue, check with the access point provider for updated rmware that resolves the i

USBItems ProceduresSymptoms● USB devices are not recognized● USB devices are not chargingPossible causesUSB devices do not have the latest software dr

Smart card readerItems ProceduresSymptoms● Not recognized● Unable to writePossible causesPhysical damage, incorrect insertion, dirt, driver, malfuncti

Speaker, headphone - audio issuesItems ProceduresSymptoms● No sound from external or internal speakers● Distorted sound, too soft, too loud, intermitt

Thunderbolt (TB)Items ProceduresSymptomThunderbolt device not workingPossible causesBIOS, drivers, and user settings. Troubleshooting steps1. Update

StorageNOTE:● Back up all critical data prior to drive troubleshooting.● Prior to contacting support, HP recommends that you run a drive (HDD, SSD, M.

Hard drive/solid-state drive not recognizedItems ProceduresSymptomHard drive is not recognized during POSTPossible causesLoose connection, faulty hard

Read-write errorItems ProceduresSymptoms● Post error message (i.e., error code 301)● Hang when working on data, les, documentsPossible causesLoose co

Noisy hard driveIMPORTANT: An SSD has no moving parts, so it does not make loud or clicking noise.Depending on type and rotational speed, some hard dr

MechanicalFan error message - 90BItems ProceduresSymptomsFan error 90B at bootCAUTION: May lead to system shutdown, data loss or possible system damag

Category DescriptionSupports WDR (Wide Dynamic Range)Support for models without cameraEthernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro)Wir

Items ProceduresSee https://support.hp.com/us-en/document/c01657439.Noise (sound)Items ProceduresSymptomsComputer emits abnormal noisePossible causesA

Fan runs constantlyItems ProceduresSymptoms● Fan never stops running● Generates heat● Decreased computer performancePossible causes● BIOS not up to da

Thermal shutdown (hot)Items ProceduresSymptomsSimilar to fan runs constantly issue (Fan runs constantly on page 159)● System shutdown● Abnormal heat●

Additional informationThe following sections provide additional information that can be used during the troubleshooting process.AcronymsThe following

Blinking lights and boot error codesThe information below is from the white paper http://h10032.www1.hp.com/ctg/Manual/c04685655.In some cases, when t

NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an “O

Sure Start has identied a problem (Manual Recovery Policy Set)This computer has experienced a problem in locating a valid BIOS image, resulting in a

Test description Failure descriptions Error code Possible user actionsHard Disk Test Hard Disk 2 Full 306 The hard drive may have failed. Contact supp

Routine Maintenance for Performance ImprovementThe following table presents a summary of the suggested times for performing the routine maintenance ta

Microsoft general troubleshooting of Windows bug check codes● If you recently added hardware to the system, try removing or replacing it. Or check wit

Category DescriptionUSB 3.0 charging portHDMI 2.0 with discrete graphics, 1.4 with UMAMini DisplayPort 1.3RJ-45/EthernetDocking connectorAudio-out (he

Windows Software Development Kit (SDK)1. Download the SDK from the following link:https://dev.windows.com/en-US/downloads/windows-10-sdk2. Set up the

4. Run the SDK as an administrator.5. Set the symbol path. Select File > Symbol File Path.● In the Symbol path box, type SRV*C:\Windows\symbol_cach

6. Open the crash dump le.170 Chapter 7 Troubleshooting guide

7. Analyze the le. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause.L

Display Issue: Pixel AnomaliesAll HP notebook displays adhere to strict quality and reliability specications. A small percentage of display panels ma

Cable managementProper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when removi

Connector typesIMPORTANT: Connector pins and connector gold ngers should not be touched directly with bare hands.There are several dierent types of

Multi-pin horizontal insert connector (LVDS cable to display panel)Insert procedure:1. Slide connector evenly into receptacle on same horizontal plane

For more information about cable management, see Cable management on page 173.176 Chapter 7 Troubleshooting guide

8 Computer Setup (BIOS), TPM, and HP Sure StartUsing Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication betwee

Category DescriptionWindows 10 Home 64 Plus, NOT available for the following:● Intel Core i7 with >= 6 cores processor)● Intel Core i7 AND > 16

To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Select the Exit icon in t

1. Start Computer Setup. See Starting Computer Setup on page 177.2. Select Main, and then select System Information.3. To exit Computer Setup without

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le from your hard drive.Changing the boot order

9 Backing up, restoring, and recoveringThis chapter provides information about the following processes. The information in the chapter is standard pro

used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs th

Using the HP Cloud Recovery Download Tool (select products only)To create HP Recovery media using the HP Cloud Recovery Download Tool:1. Go to http://

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.● HP Recovery media must be used if the co

Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if your system does not have a

10 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnosti

3. Enter the product name or number.– or –Select Identify now to let HP automatically detect your product.4. Select your computer, and then select you

© Copyright 2018 HP Development Company, L.P.AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its p

Category DescriptionAC adapterBatteryHDD/SDDKeyboardM.2 SSDMemory moduleODDWLAN moduleWWAN module8 Chapter 1 Product description

11 SpecicationsComputer specications Metric U.S.DimensionsDepth 288.4 mm 11.35 inWidth 416 mm 16.4 inHeight (non-touch) 33.5 mm 1.3 inHeight (touch

43. 94 cm (17.3 in) display specications Metric U.S.Active diagonal size 43. 94 cm 17.3 inResolution HD: 1600 x 900FHD: 1920 x 1080UHD: 3840×2160Sur

12 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr

Country/region Accredited agency Applicable note numberSweden SEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United States UL 21. Th

13 Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers.

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

2 ComponentsYour computer features top-rated components. This chapter provides details about your components, where they're located, and how they

14 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexSymbols/Numerics`product descriptionethernet 5AAC adapter, spare part numbers 35action keys 20identifying 20keyboard backlight 20mute 20next 20pa

Ggraphics cardspare part number 31graphics, product description 1Hhardware, locating 9HDDremoval 44spare part number 30spare part numbers 44HDD bracke

optical drive eject button, identifying 10optical drive, identifying 10original system recovery 183Ppause action key 20play action key 20pointing devi

specicationscomputer 188display 189SSDspare part numbers 30, 46, 84SSD storage boardspare part number 30stop action key 20supported discs, recovery 1

RightComponent Description(1) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads and writes to an

Component DescriptionConnects a display device that has a USB Type-C connector, providing DisplayPort output.NOTE: Your computer may also support a Th

LeftComponent Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a

DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) WLAN antennas* Send and receive wireless signa

Keyboard areaTouchPadComponent Description(1) Pointing stick Moves the pointer on the screen.(2) Left pointing stick button Functions like the lef

Component DescriptionFor wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your countr

LightsComponent Description(1) Power light ● On: The computer is on.● Blinking: The computer is in the Sleep state, a power-saving state. The compute

Component Description(9) Call end light On: Call end is on.(10) Num lk light On: Num lock is on.Keyboard area 17

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by

Buttons, speakers, and ngerprint readerComponent Description(1) Power button ● When the computer is o, press the button to turn on the computer.● Wh

Special keysComponent Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes frequentl

Action keysAn action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page

Icon DescriptionTurns the wireless feature on or o.NOTE: A wireless network must be set up before a wireless connection is possible.Turns the TouchPa

Hot keys (select products only)A hot key is the combination of the fn key and another key.To use a hot key:▲ Press the fn key, and then press one of t

BottomComponent Description(1) Vent Enables airow to cool internal components.NOTE: The computer fan starts up automatically to cool internal compo

CoverComponent DescriptionInternal microphones (2) Record sound.24 Chapter 2 Components

Rear Component DescriptionVents Enable airow to cool internal components.NOTE: The computer fan starts up automatically to cool internal components a

LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu

Component (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.● Wireless certication

iv Important Notice about Customer Self-Repair Parts

3 Illustrated parts catalogComputer major componentsNOTE: HP continually improves and changes product parts. For complete and current information on s

Item Component Spare part number(1) Display assembly, non-touch, 17.3” Computer major components 29

Item Component Spare part numberNon-touch display assemblies are spared at the subcomponent level only. For more display assembly spare part informati

Item Component Spare part number1 TB, Z Turbo Drive L28490-001256 GB, Z Turbo Drive L28491-001512 GB, Z Turbo Drive L28492-0011 TB, SATA, TLC L30762-0

Item Component Spare part numberxxxxxx-601: Windows operating systemIntel Core i5-8300H processor L28459-xx1Intel Core i5-8400H processor L28460-xx1In

Display assembly subcomponentsItem Component Spare part number(1) Bezel For use in models without a webcam L30403-001For use in models with an HD cam

Item Component Spare part numberHD+ AG LED SVA L30406-001(4) Hinges L28464-001(5) Camera module HD camera L32738-001IR camera L32739-001Microphone mo

Miscellaneous partsComponent Spare part numberAC adapter 200 W PFC smart slim 4.5 mm L00818-850Adapter HP USB-C to VGA 831751-001Adapter HP ZBook Th

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Imp

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

5 Removal and replacement procedures for Customer Self-Repair partsThis chapter provides removal and replacement procedures for Customer Self-Repair p

2. Remove the optional lock screw (1), slide the service door release latch (2) and then slide the service door to remove it (3).Reverse the removal p

BatteryDescription Spare part numberBattery (6 cell 95 Wh 4.15 Ah LI ) L07044-855Before removing the battery, follow these steps:1. Shut down the comp

Hard drive (HDD)Description Spare part number1 TB, SATA, 7200 RPM, RAW, 7 mm L06427-8502 TB, SATA, 5400 RPM, hybrid, 8 G, RAW, 7 mm 929167-8501 TB, SA

3. Lift the drive (3) to remove it.4. If it is necessary to replace the hard drive bracket, remove the four screws (1) on the bracket from the hard dr

Solid-state drive (SSD)Description Spare part numberSSD1 TB, Z Turbo Drive L28490-001256 GB, Z Turbo Drive L28491-001512 GB, Z Turbo Drive L28492-0011

2. Remove the drive by pulling it away from the connector (2).NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.Re

vi Safety warning notice

ODDDescription Spare part numberODD L31315-001Before removing the ODD, follow these steps:1. Shut down the computer. If you are unsure whether the com

3. Pull the ODD (3) away from the computer to remove it.Component replacement procedures 49

4. To remove the ODD bracket, remove the two screws (1) securing the bracket to the ODD, and then remove the bracket (2).Reverse this procedure to ins

Memory modulesNOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of the computer.If only one memory module i

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises

SIM cardBefore removing the SIM card, follow these steps:1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, tu

WWAN moduleThe WLAN module and WWAN module are not interchangeable.The WWAN module is available on select models only.Description Spare part numberMac

5. Remove the WWAN module (4) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch to prevent incorrect i

KeyboardDescription Spare part number Description Spare part numberFor use in Africa (French) L28407-FP1 For use in Japan L28407-291For use in Belgium

2. Use a thin plastic tool to release the keyboard from the bottom.3. Turn over the computer, and then Insert a case utility tool (1) or similar thin,

Table of contents1 Product description ...

4. Lift the back edge (2) of the keyboard until it separates from the front edge of the bottom cover.5. Rotate the keyboard face down (1).6. Release t

7. Remove the keyboard (4).Reverse this procedure to install the keyboard.Component replacement procedures 59

6 Removal and replacement procedures for Authorized Service Provider partsThis chapter provides removal and replacement procedures for Authorized Serv

Middle coverDescription Spare part numberMiddle cover L28471-001Before removing the middle cover, follow these steps:1. Turn o the computer. If you a

5. Starting from the left side, use a thin plastic tool (5) to release the middle cover for the keyboard.Reverse this procedure to install the middle

Fingerprint reader assemblyDescription Spare part numberFingerprint reader assembly (includes cable) L28662-001Before removing the ngerprint reader a

4. Lift the thermal tape and remove the ngerprint reader (4) from the computer.Reverse this procedure to install the ngerprint reader assembly.64 Ch

Smart card boardDescription Spare part numberSmart card board L14374-001Before removing the smart card board, follow these steps:1. Turn o the comput

3. Remove the smart card board from the computer (3).Reverse this procedure to install the smart card board.66 Chapter 6 Removal and replacement pro

NFC moduleDescription Spare part numberNFC module (includes antenna and TouchPad foam) L02249-001Before removing the NFC module, follow these steps:1.

5 Removal and replacement procedures for Customer Self-Repair parts ... 41Component replace

TouchPad click boardDescription Spare part numberTouchPad click board For use in models without DreamColor L30663-001For use in models with DreamColo

6. Remove the board (6) from the computer.Reverse this procedure to install the TouchPad click board.Component replacement procedures 69

FansDescription Spare part numberRight fan, GPU L30389-001Left fan, CPU L30389-001NOTE: Models with UMA graphics have only the left fan. Models with d

4. Remove the fan (4) from the computer.Remove the right fan.1. Release the 2 captive screws (1) that secure the fan to the computer.2. Release the di

System boardNOTE: All system board spare part kits include replacement thermal material.All system boards use the following part numbers:xxxxxx-001: N

● Keyboard backlight cable● Keyboard cableRemove the system board:1. Make sure to disconnect the following cables from the system board:NOTE: The WLAN

3. Pull the system board (2) up and toward the right to disengage the connectors from the left side of the computer, and then lift out the system boar

9. Remove the SSDs (see Solid-state drive (SSD) on page 46).10. Remove the middle cover (see Middle cover on page 61).11. Remove the fans (see Fans on

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is re

Reverse this procedure to install the heat sink.Discrete MXM daughter cardDescription Spare part numberAMD Radeon Pro WX 4170 4 GB L30654-001NVIDIA Qu

3. Perform a visual inspection of hardware ... 1054. Update BIOS and drivers ...

Remove the discrete MXM daughter card:1. Remove the 2 Phillips head screws (1) that secure the MXM discrete graphics card to the system board.2. Remov

SpeakerDescription Spare part numberSpeaker (includes cable) L28477-001Before removing the speaker, follow these steps:1. Turn o the computer. If you

2. Lift the speaker (2) to remove it from the computer.Reverse this procedure to install the speaker.80 Chapter 6 Removal and replacement procedures

Power button boardDescription Spare part numberPower button board L28466-001Before removing the power button board, follow these steps:1. Turn o the

3. Remove the power button board (3) from the computer.Reverse this procedure to install the power button board.82 Chapter 6 Removal and replacement

RTC batteryDescription Spare part numberRTC battery L17255-001Before removing the RTC battery, follow these steps:1. Turn o the computer. If you are

Solid-state drive (SSD)Description Spare part numberSSD1 TB, Z Turbo Drive L28490-001256 GB, Z Turbo Drive L28491-001512 GB, Z Turbo Drive L28492-0011

2. Remove the drive by pulling it away from the connector (2).NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.Re

Memory modulesNOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of the computer.If only one memory module i

10. Remove the middle cover (see Middle cover on page 61).11. Remove the fans (see Fans on page 70).12. Remove the system board (see System board on p