User Guide
Using System Diagnostics ... 8713 Supp
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications● Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel internationa
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
B TroubleshootingThe following sections are included in this appendix:Troubleshooting resources● Access website links and additional information about
The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput
An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
The computer does not detect the optical driveIf your operating system does not detect an installed device, the device driver software may bemissing o
The process of burning a disc does not begin, or it stops beforecompletion● Be sure that all other programs are closed.●Turn off Sleep mode.●Be sure t
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Take a minute to browse the printed Windows 8 Basics
IndexAAC adapter, testing 43AC adapter/battery light 12administrator password 63airport security devices 49antivirus software 69audio functions, check
hard drive, identifying 16HDMI port, connecting 34HDMI port, identifying 12HDMI, configuring audio 35headphone (audio-out) jack 11Hibernationexiting 3
portsexternal monitor 12, 34HDMI 12, 34Intel Wireless Display 36USB 11VGA 34powerbattery 39conserving 42options 37power button 37power button, identif
wireless controlsbutton 17operating system 17wireless light 5, 17wireless network (WLAN)connecting 19corporate WLAN connection19equipment needed 18fun
Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste
Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a
2 Getting to know your computerTopTouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) TouchPad zone Moves th
LightsNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)Power light ● On: The computer is
Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Component Des
Component Description(3)Wireless button Turns the wireless feature on or off but does not establish awireless connection.(4)Volume mute button Mutes a
KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse
Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used system
© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
FrontComponent Description(1)Hard drive light●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarilyparked the hard
RightComponent Description(1)Audio-out (headphone) jack Produces sound when connected to optional poweredstereo speakers, headphones, earbuds, a heads
LeftComponent Description(1)Power connector Connects an AC adapter.(2) AC adapter/Battery light●White: The computer is connected to external powerand
DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) WLAN antennas* (select models only) Send and r
Component Description(1) WLAN antennas* (select models only) Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN).
BottomComponent Description(1)Battery and service door release latches ●Releases the battery from the battery bay bysliding the release latches one ti
Component Description(3) Service door Provides access to the hard drive bay, the wirelessLAN (WLAN) module slot, the WWAN module slot,and the memory
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on orturn off the wireless devices simultaneously.Usi
The illustration below shows an example of a wireless network installation that is connected to theInternet.As your network grows, additional wireless
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
4. Click Connect.If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type thecode, and then click Next.NOTE: If no WLAN
Connecting to a local area network (LAN)Use a LAN connection if you want to connect the computer directly to a router in your home (insteadof working
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad ora combination of the two.The TouchPad supports a varie
TappingTo make an on-screen selection, use the Tap function on the TouchPad.●Tap one finger on the TouchPad zone to make a selection. Double-tap an it
Pinching/zoomingPinching and zooming allow you to zoom out or in on images or text.●Zoom in by placing two fingers together on the TouchPad zone and t
Flicking (select models only)Flicking allows you to navigate through screens or quickly scroll through documents.●Place three fingers on the TouchPad
Top-edge swipeThe top-edge swipe allows you to open apps available from the Start screen.IMPORTANT: When an app is active, the top-edge gesture varies
Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions asusing touch gestures. The keyboard
Shortcutkey Key Description+ q Opens the All Apps screen.+ tab Switches between open apps.NOTE: Continue to press this key combination until the app y
iv Safety warning notice
Using the embedded numeric keypadComponent Description(1) fn key Turns the embedded numeric keypad on and off when pressedin combination with the num
Using the integrated numeric keypadComponent Description(1) num lk key Alternates between the navigational and numeric functions on theintegrated nume
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)● Integrated webcam● Preinstalled multimedia softwa
NOTE: For information on what type of volume controls your computer has, see Getting to knowyour computer on page 4.Connecting headphonesYou can conne
Administrators can set the security level for Face Recognition in the Security Manager Setup Wizardor HP ProtectTools Administrative Console. For more
NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable(purchased separately).One HDMI device can be connected to t
To return audio to the computer speakers, follow these steps:1. From the Windows desktop, right-click the Speakers icon in the notification area, at t
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to mean both types of
NOTE: You cannot initiate any type of networking connection or perform any computer functionswhile the computer is in the Sleep state.Initiating and e
Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. F
Table of contents1 Welcome ...
Using Battery CheckHP Support Assistant provides information on the status of the battery installed in the computer.To run Battery Check:1. Connect th
Resolving a low battery levelResolving a low battery level when external power is available▲ Connect one of the following devices:●AC adapter●Optional
3. Tilt the battery upward (2) and remove it from the computer.Conserving battery power●From the Start screen, type power, select Settings, and then s
Replacing a user-replaceable battery (select models only)Battery Check notifies you to replace the battery when an internal cell is not charging prope
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.4. Turn on the computer.●If the power lights turn on, the AC adapter is
Using dual graphics (select models only)If your system is equipped with dual graphics (two or more added Graphics Processing Units(GPUs)), you can ena
7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s
3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using a USB deviceUn
NOTE: The first time you connect a USB device, a message in the notification area lets you knowthat the device is recognized by the computer.Removing
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
Using TouchPad Gestures ... 22One-finger slide ...
Using the optional security screwUse the optional security screw to lock the service door to the bottom of the computer. When not inuse the security s
Removing or replacing the service doorRemoving the service doorRemove the service door to access the memory module slot, hard drive, and other compone
3. Slide the service door towards the battery bay until the service door snaps into place (4), and ifyou choose to, insert and tighten the optional se
5. Remove the service door (see Removing or replacing the service door on page 51).6. Remove the 4 hard drive screws from the hard drive.7. Pull the h
Installing a hard driveNOTE: Your computer may look slightly different from the illustration in this section.To install the hard drive:1. Angle the ha
3. Tighten the 4 hard drive screws to secure the hard drive.4. Replace the service door (see Removing or replacing the service door on page 51).5. Ins
To run Disk Defragmenter:1. Connect the computer to AC power.2. On the Start screen, type disk, click Settings, and then select Defragment and optimiz
If the icon in the notification area is not enabled, follow these steps to enable it:1. From the Start screen, type c, and then select Control Panel.2
A list of all the devices installed in your computer, including your optical drive, is displayed.Inserting an optical discTray-load1. Turn on the comp
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Initiating and exiting Sleep ... 38Enabling and exiting user-initiated Hi
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Sharing optical drivesAlthough your computer may not have an integrated optical drive, you can access software and data,and install applications, by s
9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c
Using passwordsA password is a group of characters that you choose to secure your computer information. Severaltypes of passwords can be set, dependin
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled
4. When prompted, type your current password.5. When prompted, type your new password again to confirm.6. To save your changes and exit Computer Setup
To apply DriveLock protection to an internal hard drive, a user password and a master passwordmust be set in Computer Setup. Note the following consid
Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional docking device orexternal MultiBay).At th
8. Type your master password, and then press enter.9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen
6. Use a pointing device or the arrow keys to select Disable protection.7. To save your changes and exit Computer Setup, click the Save icon in the lo
Replacing the service door ... 51Replacing or upgrading the hard drive ..
You can choose whether updates are installed automatically. To change the settings, from the Startscreen, type c, and then select Control Panel. Selec
Locating the fingerprint readerThe fingerprint reader is a small metallic sensor that is located in one of the following areas of yourcomputer:●Near t
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
CAUTION: Avoid the following cleaning products:Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, andhydrocarbons, whic
Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w
11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entir
NOTE: The backup process may take over an hour, depending on file size and the speed of thecomputer.1. From the Start screen, type backup, click Setti
NOTE: For additional information on recovering information using the Windows tools, perform asearch for these topics in HP Support Assistant. To acces
Installing an optional security cable ... 70Using the
Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres
To use the Start screen:1. On the Start screen, point to the far-right upper or lower corner of the screen to display thecharms.2. Click Settings.3. C
12 Computer Setup (BIOS), MultiBoot, andSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communicat
To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Click the Exit icon in th
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp
Setting a new boot order in Computer SetupTo start Computer Setup and set a boot device order that the computer uses each time it is turned onor resta
Use the arrow keys to select File > Save Changes and Exit, and then press enter.Your changes go into effect when the computer restarts.Entering Mul
NOTE: If you need to stop a diagnostics test while it is running, press esc.88 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics
13 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address yourquestions, you can contact sup
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