Hp ProBook 4340s Notebook-PC User Manual

NotebookUser Guide

Appendix B Troubleshooting ... 1

Using the Windows recovery toolsTo recover information you previously backed up:▲ From the Start screen, type help, and then select Help and Support.T

To recover the original hard drive image using f11:1. If possible, back up all personal files.2. If possible, check for the presence of the HP Recover

Using HP Software SetupHP Software Setup can be used to reinstall drivers or select software that has been corrupted ordeleted from the system.1. From

12 Computer Setup (BIOS) and AdvancedSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Click the Exit icon in the

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updat

To start Advanced System Diagnostics:1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message isdisplayed in the low

13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp

1WelcomeAfter you set up and register the computer, it is important to take the following steps:● Connect to the Internet—Set up your wired or wireles

14 Specifications● Input power●Operating environment100 Chapter 14 Specifications

Input powerThe power information in this section may be helpful if you plan to travel internationally with thecomputer.The computer operates on DC pow

Operating environmentFactor Metric U.S.TemperatureOperating (writing to optical disc) 5°C to 35°C 41°F to 95°FNonoperating -20°C to 60°C -4°F to 140°F

A Traveling with the computerFor best results, follow these traveling and shipping tips:● Prepare the computer for traveling or shipping:◦Back up your

hazardous locations. If you are uncertain of the policy that applies to the use of a particulardevice, ask for authorization to use it before you turn

B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.From the Start

The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput

An external device is not workingFollow these suggestions if an external device does not function as expected:● Turn on the device according to the ma

The optical disc tray does not open for removal of a CD or DVD 1. Insert the end of a paper clip (1) into the release access in the front bezel of the

The computer does not detect the optical driveIf your operating system does not detect an installed device, the device driver software may bemissing o

Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste

The process of burning a disc does not begin, or it stops beforecompletion● Be sure that all other programs are closed.● Turn off Sleep mode.●Be sure

C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec

IndexAAC adapter light 13, 16AC adapter, testing 49administrator password 72advanced system diagnostics 96airport security devices 56antivirus softwar

Ff11 recovery 90Face Recognition 38face recognition 70fingerprint reader 81fingerprint reader, identifying 8, 9firewall software 79fn key, identifying

optical discinserting 65removing 67optical drive 55optical drive eject button 13, 14optical drive light 13, 14optical drive, identifying 13, 14optiona

WWeb browser button, identifying8, 9Web browser light 5, 6webcam 38webcam light, identifying 17, 18webcam, identifying 17, 18Windows 8 operating syste

Resources For information aboutLimited Warranty*To access this guide, select the HP SupportAssistant app, select My computer, and then selectUser guid

2 Getting to know your computerTopTouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) TouchPad zone Moves t

LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power light ●On: The computer is on.● Blinking:

Components Description(1)Power light ● On: The computer is on.●Blinking: The computer is in the Sleep state.●Off: The computer is off or in Hibernati

Buttons, speakers, and fingerprint reader (select models only)NOTE: Refer to the illustration that most closely matches your computer.Component Descri

Component Description(3)Web browser button Opens the default Web browser.(4)Wireless button Turns the wireless feature on or off but does not establis

Component Description(1)Power button●When the computer is off, press the button to turn onthe computer.● When the computer is on, press the button bri

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse

Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used system

FrontComponent Description(1)Hard drive light ●Blinking white: The hard drive is being accessed.● Amber: HP 3D DriveGuard has temporarily parked theha

RightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)USB 3.0 port Connects an optional USB device.(2)U

Component Description(1)USB 2.0 ports (2) Connect optional USB devices.(2) Optical drive (select models only) Reads and writes (select models only)

LeftNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Security cable slot Attaches an optional security

Component Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as adeter

DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) WLAN antennas (2)* Send and receive wireless s

Component Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN).(2) WWAN antennas

BottomComponent Description(1)Battery and service door release latches ●Releases the battery from the battery bay by slidingthe release latches one ti

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Identifying the bottom parts of the computerNOTE: Refer to the illustration that most closely matches your computer. The service door has beenremoved

Components Description(3)SIM module (select models only)(4)WWAN module (select models only)(5)WLAN module (select models only)Identifying the bottom p

3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on orturn off the wireless devices simultaneously.Usi

Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted overthe network. For more information, from the Start scree

Using Bluetooth wireless devicesA Bluetooth device provides short-range wireless communications that replace the physical cableconnections that tradit

Connecting to a wired networkThere are 2 kinds of wired connections: local area network (LAN) and modem connection. A LANconnection uses a network cab

4 Pointing devices and keyboardUsing pointing devicesNOTE: In addition to the pointing devices included with your computer, you can use an externalUSB

Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.The following table shows and describes

iv Safety warning notice

TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad ora combination of the two.The TouchPad supports a varie

ScrollingScrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingersslightly apart on the TouchPad or touch

Using the keyboardIdentifying the hot keysA hot key is a combination of the fn key and either the esc key or one of the function keys.To use a hot key

Hot key combination Descriptionfn+f11 Plays, pauses, or resumes an audio CD, a DVD, or a BD.fn+f12 Plays the next track of an audio CD or the next sec

Turning the embedded numeric keypad on and offPress fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off thekeypad.NOTE

Using an optional external numeric keypadKeys on most external numeric keypads function differently according to whether num lock is on oroff. (Num lo

5 MultimediaYour computer may include the following:● Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia softwar

Adjusting the volumeDepending on your computer model, you can adjust the volume using the following:● Volume buttons●Volume hotkeys (specific keys pre

Webcam (select models only)Some computers include an integrated webcam. With the preinstalled software, you can use thewebcam to take a photo or recor

HDMI (select models only)The HDMI port connects the computer to an optional video or audio device, such as a high-definitiontelevision, or to any comp

Table of contents1 Welcome ...

Intel Wireless Display (select models only)Intel® Wireless Display allows you to share your computer content wirelessly on your TV. Toexperience wirel

6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to see both types of

Setting power optionsUsing power-saving statesSleep is enabled at the factory.When Sleep is initiated, the power lights blink and the screen clears. Y

To exit Hibernation, briefly press the power button. The power lights turn on and your work returns tothe screen where you stopped working.NOTE: If yo

Using battery powerWARNING! To reduce potential safety issues, use only the battery provided with the computer, areplacement battery provided by HP, o

Using Battery CheckHelp and Support provides information on the status of the battery installed in the computer.To run Battery Check:1. Connect the AC

NOTE: For additional information about the power meter, see Using the power meteron page 43.If the computer is on or in the Sleep state, the computer

Removing a batteryTo remove the battery:CAUTION: Removing a battery that is the sole power source for the computer can cause loss ofinformation. To pr

Storing a user-replaceable battery (select models only)CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures forex

When you connect the computer to external AC power, the following events occur:●The battery begins to charge.●If the computer is turned on, the power

4 Pointing devices and keyboard ... 2

Switchable graphics/dual graphics (select models only)Select computers are equipped with either switchable graphics or dual graphics.●Switchable graph

Using dual graphics (select models only)If your system is equipped with dual graphics (two or more added Graphics Processing Units(GPUs)), you can ena

7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s

Removing a digital cardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the followingprocedure to safely remove the digital

Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect thedevice.▲Connect the USB cable for the

Using optional external devicesNOTE: For more information about required software and drivers, or to learn which computer port touse, see the manufact

8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d

Using hard drivesCAUTION: To prevent information loss or an unresponsive system:Save your work and shut down the computer before adding or replacing a

Removing or replacing the service doorRemoving the service doorRemove the service door to access the memory module slot, hard drive, regulatory label,

2. Replace the security screw (4), if desired. For additional information about the security screw,see Using the optional security screw on page 57.NO

Using the power meter and power settings ... 43Using battery power ...

6. Pull the plastic tab on the hard drive (2) towards the side of the computer to disengage the harddrive from the connector, and then lift the hard d

Installing a hard drive1. Insert the hard drive into the hard drive bay.2. Pull the plastic tab on the hard drive (1) towards the center of the comput

3. Replace the four hard drive screws (2).NOTE: Refer to the illustration that most closely matches your computer.4. Replace the service door (see Rem

5. Replace the security screw, if desired. For additional information about the security screw, seeUsing the optional security screw on page 57.6. Rep

Using HP 3D DriveGuard (select models only)HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under eitherof the

Using HP 3D DriveGuard softwareThe HP 3D DriveGuard software enables you to perform the following tasks:●Enable and disable HP 3D DriveGuard.NOTE: Dep

5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.6. Close the disc tray.NOTE: After you insert a disc, a short

Removing an optical discTray-loadThere are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.When the disc tray opens

When the disc tray fails to open normally1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.2. Press in gen

Sharing optical drivesAlthough your computer may not have an integrated optical drive, you can access software and data,and install applications, by s

Replacing or upgrading the hard drive ... 59Removing the hard drive ...

9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c

Computer risk Security featureUnauthorized removal of the computer Security cable slot (used with an optional security cable)*Computer Setup is a prei

Setting passwords in WindowsPassword FunctionAdministrator password* Protects access to a Windows administrator-level account.NOTE: This password cann

Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.DriveLock master password* Protects

Managing a BIOS administrator passwordTo set, change, or delete this password, follow these steps:Setting a new BIOS administrator password1. Turn on

5. When prompted for the new password, leave the field empty, and then press enter.6. Read the warning. To continue, select YES.7. When prompted to ty

Setting a DriveLock passwordTo set a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while the “P

Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional docking device orexternal MultiBay).At th

7. Type your master password, and then press enter.8. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen

5. Use a pointing device or the arrow keys to select Disable protection.6. To save your changes and exit Computer Setup, click the Save icon in the lo

Locating the fingerprint reader ... 8110 Maintenance ...

Installing critical security updatesCAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer fromsecurity breaches and

Using the fingerprint reader (select models only)Integrated fingerprint readers are available on select computer models. In order to use the fingerpri

10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding

b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo

c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int

●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)●Static-free cloth wipesCAUTION: Avoid the following cleaning products:Stro

Updating programs and driversDownload the latest versions of HP programs and drivers and also register to receive automaticupdate notifications when n

Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w

11 Backup and recoveryTo protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard dri

Backing up your informationRecovery after a system failure is as good as your most recent backup. You should create systemrepair media and your initia