Hp EliteBook 8470p Notebook PC User Manual

User Guide

12 Computer Setup (BIOS) and Advanced System Diagnostics ... 97Using Computer Setup ...

Cleaning proceduresFollow the procedures in this section to safely clean your computer.WARNING! To prevent electric shock or damage to components, do

Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w

11 Backup and recoveryTo protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard dri

Note the following when backing up:● Store personal files in the Documents library, and back it up regularly.●Back up templates that are stored in the

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All filesyou have created and any software installed on the co

Using Windows 8 operating system media (purchased separately)To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your c

Remove everything and reinstall WindowsSometimes you want to perform detailed reformatting of your computer, or you want to removepersonal information

12 Computer Setup (BIOS) and AdvancedSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication

To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Click the Exit icon in th

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Take a minute to browse the printed Windows 8 Basics

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp

Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computerhardware is functioning pr

13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp

14 Specifications● Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel internationa

A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your

B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.From the Start

The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput

An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man

3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a

Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste

The computer does not detect the optical driveIf your operating system does not detect an installed device, the device driver software may bemissing o

The process of burning a disc does not begin, or it stops beforecompletion● Be sure that all other programs are closed.●Turn off Sleep mode.●Be sure t

C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec

IndexSymbols/Numerics1394 cable, connecting 561394 devicesconnecting 56defined 55removing 561394 port, identifying 11AAC adapter, testing 49accessory

esc key, identifying 7ExpressCardconfiguring 51defined 51inserting 52removing 53removing insert 52ExpressCard slot 11external AC power, using 48extern

num lk key, identifying 35num lock light 5num lock, external keypad 35Ooperating environment 104optical discinserting 73removing 74optical drive 58opt

upgrade bayreplacing a hard drive 66replacing an optical drive 68upgrade bay, identifying 11USB 3.0 port 11USB cable, connecting 55USB devicesconnecti

Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a

2 Getting to know your computerTopTouchPadNOTE: Your computer may look slightly different from the illustration in this section.Component Description(

LightsNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) TouchPad light ●Amber: The Touch

Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Component Des

KeysNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) esc key Displays system informati

FrontNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Display release latch Opens the

RightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Audio-out (headphone) jack Connects optional powe

© Copyright 2012, 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany unde

Component Description(1)Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,earbuds, a headset, or a television audio cab

LeftNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)Power connector Connects an AC adapt

RearNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)RJ-11 (modem) jack Connects a modem

DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Internal display switch Turns off the display

Component Description(8) Keyboard light Illuminates the keyboard, especially in low-light conditions.*The antennas are not visible from the outside o

Component Description(6) Webcam (select models only) Records video and captures still photographs.For information on using the webcam, access Help and

BottomNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Vents (4) Enable airflow to coo

Component Description(8)Bluetooth compartment Supports a Bluetooth device.(9)Service door Provides access to the hard drive bay, the wirelessLAN (WLAN

3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil

Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network,manage wireless netwo

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:● A broadband modem (either DSL or cable) (1) and high

Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I

For information about inserting and removing the SIM, see Inserting and removing a SIMon page 22.For information about HP Mobile Broadband and how to

To remove a SIM, press in on the SIM, and then remove it from the slot.Using GPS (select models only)Your computer may be equipped with a Global Posit

2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3),

Connecting a country- or region-specific modem cable adapterTelephone jacks vary by country or region. To use the modem and the modem cable outside th

4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi

Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.Using TouchPad gesturesYour TouchPad or

TappingTo make an on-screen selection, use the tap function on the TouchPad.●Point to an item on the screen, and then tap one finger on the TouchPad z

Pinching/zoomingPinching and zooming allow you to zoom out or in on images or text.●Zoom in by placing two fingers together on the TouchPad zone and t

iv Safety warning notice

2-finger click (select models only)2-finger click allows you to make menu selections for an object on the screen.●Place two fingers on the TouchPad zo

Right-edge swipeThe right-edge swipe reveals the charms, which let you search, share, start apps, access devices, orchange settings.●Swipe your finger

Left-edge swipeThe left-edge swipe accesses your recently opened apps so that you can switch between themquickly.●Swipe your finger gently from the le

Shortcutkey Key Description Returns you to the Start screen from an open app or the Windowsdesktop. Pressing the key again returns you to the previ

Hot key combination Descriptionfn+f4 Switches the screen image among display devices connected to the system. For example, if amonitor is connected to

Component Description(2) Embedded numeric keypad When the keypad is turned on, it can be used like an externalnumeric keypad.Each key on the keypad pe

5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)● Integrated webcam● Preinstalled multimedia softwa

Adjusting the volumeDepending on your computer model, you can adjust the volume using the following:●Volume buttons●Volume hot keys (specific keys pre

Administrators can set the security level for Face Recognition in the Security Manager Setup Wizardor HP ProtectTools Administrative Console. For more

To connect a VGA display device to the external monitor port:1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as

Table of contents1 Welcome ...

To connect a video or audio device to the DisplayPort:1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.2. Connect t

6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to see both types of

Setting power optionsUsing power-saving statesSleep is enabled at the factory.When Sleep is initiated, the power lights blink and the screen clears. Y

Initiating and exiting SleepWith the computer on, you can initiate Sleep in any of the following ways:● Briefly press the power button.● From the Star

Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. F

Finding additional battery informationHP Support Assistant provides the tools and information about the battery. To access batteryinformation, from th

Identifying low battery levelsWhen a battery that is the sole power source for the computer reaches a low or critical battery level,the following beha

3. Remove the battery from the computer (2).Conserving battery power● From the Start screen, type power, select Settings, and then select Power Option

Using external AC powerWARNING! Do not charge the computer battery while you are onboard aircraft.WARNING! To reduce potential safety issues, use only

Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms when it is connected toAC power:●The computer does not

4 Navigating using the keyboard, touch gestures and pointing devices ... 26Using pointing devices ...

7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s

3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using ExpressCards (

Inserting an ExpressCardCAUTION: To prevent damage to the computer and external media cards, do not insert a PC Cardinto an ExpressCard slot.CAUTION:

Removing an ExpressCardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the followingprocedure to safely remove the ExpressC

Inserting a smart card1. Hold the card label-side up, and gently slide the card into the smart card reader until the card isseated.2. Follow the on-sc

Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect thedevice.▲Connect the USB cable for the

Connecting a 1394 deviceCAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect thedevice.▲To connect a 1394 devi

Connecting an eSATA deviceCAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connectthe device.▲To connect an eSAT

To disconnect an unpowered external device, turn off the device, and then disconnect it on thecomputer. To disconnect a powered external device, turn

8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d

6 Power management ...

Intel Smart Response Technology (select models only)Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) cachingfeature

Removing the service doorRemove the service door to access the memory module slot, hard drive, regulatory label, and othercomponents.To remove the ser

Replacing the service doorReplace the service door after accessing the memory module slot, hard drive, regulatory label, andother components.To replac

Removing the hard driveTo remove the hard drive for the EliteBook:NOTE: The smart card reader is located on top of the hard drive. Because of this, yo

9. Use the plastic tab to lift the connector side of the hard drive up at an angle (3) and remove thedrive (4) from the computer.To remove the hard dr

Installing a hard driveTo install the hard drive for the EliteBook:1. Insert the hard drive into the hard drive bay at an angle (1), and then lay the

To install the hard drive for the ProBook:1. Insert the hard drive into the hard drive bay at an angle (1), and then lay the hard drive flat in thehar

8. Remove the hard drive screws from the upgrade bay.9. Loosen the upgrade bay screw (1).10. Using a flat-bladed screwdriver, gently push the tab to r

To install a hard drive in the upgrade bay:1. Insert the hard drive (1) into the upgrade bay, and then tighten the upgrade bay screw (2).2. Replace th

To remove an optical drive from the upgrade bay:1. Save your work.2. Shut down the computer and close the display.3. Disconnect all external hardware

Removing a 1394 device ... 56Using an eSATA device (se

3. Replace the service door (see Replacing the service door on page 62).4. Insert the battery (see Inserting or removing the battery on page 46).5. Tu

To run Disk Defragmenter:1. Connect the computer to AC power.2. From the Start screen, type disk, click Settings, and then select Defragment and optim

If the icon in the notification area, at the far right of the taskbar, is not enabled, follow these steps toenable it:1. From the Start screen, type c

Identifying the installed optical drive▲From the Start screen, type e, click File Explorer, and select Computer.A list of all the devices installed in

Removing an optical discTray-loadThere are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.When the disc tray opens

When the disc tray fails to open normally1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.2. Press in gen

Sharing optical drivesAlthough your computer may not have an integrated optical drive, you can access software and data,and install applications, by s

9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c

Using passwordsA password is a group of characters that you choose to secure your computer information. Severaltypes of passwords can be set, dependin

Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.DriveLock master password* Protects

Using passwords ... 78Set

3. Use a pointing device or the arrow keys to select Security > Setup BIOS AdministratorPassword, and then press enter.4. When prompted, type a pas

Entering a BIOS administrator passwordAt the BIOS administrator password prompt, type your password (using the same kind of keys youused to set the pa

11. To confirm DriveLock protection on the drive you have selected, type DriveLock in theconfirmation field, and then press enter.NOTE: The DriveLock

Removing DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th

Removing Automatic DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and th

NOTE: Under some circumstances a firewall can block access to Internet games, interfere withprinter or file sharing on a network, or block authorized

Using the fingerprint reader (select models only)Integrated fingerprint readers are available on select computer models. In order to use the fingerpri

10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding

b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo

c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int