HP ProBook 6360b Notebook PCMaintenance and Service Guide
Category DescriptionMemory Two customer-accessible/upgradeable memory module slots supportingup to 16 GB of RAM Supports dual-channel memory PC3-10600
4. Remove the battery (see Battery on page 49).5. Remove the following components:a. Hard drive (see Hard drive on page 60)b. Optical drive (see Optic
6. Disconnect the power connector cable (9) from the system board (10).7. Position the system board upside-down (top cover upside-down)8. Remove the t
Reverse the preceding procedure to install the system board.RTC batteryDescription Spare part numberRTC battery 651038-001Before removing the RTC batt
2. Pull the battery out of the socket and remove it from the system board.Reverse this procedure to install the RTC battery.Power button boardNOTE: Th
e. Fan (see Fan on page 74)f. Heat sink (see Heat sink on page 75)g. Base enclosure (see Base enclosure on page 79)h. Display assembly (see Display as
4. Remove the battery (see Battery on page 49).5. Remove the following components:a. Hard drive (see Hard drive on page 60)b. Optical drive (see Optic
Fingerprint reader boardNOTE: The Fingerprint reader board assembly spare includes the fingerprint reader cable.Description Spare part numberFingerpri
4. Remove the Fingerprint reader board and cable (3) from the top cover.Reverse this procedure to install the Fingerprint reader board assembly.Expres
f. Heat sink (see Heat sink on page 75)g. Base enclosure (see Base enclosure on page 79)h. Display assembly (see Display assembly on page 84)i. System
4. Remove the battery (see Battery on page 49).5. Remove the following components:a. Hard drive (see Hard drive on page 60)b. Optical drive (see Optic
Category Description Supports the following 12.7-mm SATA optical drives:● DVD±RW SuperMulti DL LightScribe Drive●Blu-ray ROM DVD±RW SuperMulti DL Lig
Power connector cableNOTE: The power connector cable is included in the Cable Kit, spare part number 639473-001.Before removing the power connector ca
3. Remove the power connector cable from the enclosure.Reverse this procedure to install the power connector cable.Component replacement procedures 10
5 Computer SetupStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operatingsystem is not worki
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or thekeyboard to navigate and make selections in Computer Setup.2
Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.NOTE: Some of the Computer Setup menu items listed i
Security menuNOTE: Some of the menu items listed in this section may not be supported by your computer.Select To do thisAdministrator ToolsSetup BIOS
System Configuration menuNOTE: Some of the listed System Configuration options may not be supported by your computer.Select To do thisLanguage Change
Select To do thisNOTE: Availability of these options varies by computermodel.●Enable/disable secondary battery fast charge (enabledby default).● Enabl
Select To do thisBuilt-In Device Options●Enable/disable the wireless button state (enabled bydefault).●Enable/disable embedded WLAN device radio (sele
Select To do thisPort Options NOTE: All port options are enabled by default.● Enable/disable the serial port.●Enable/disable the parallel port.●Enable
Category Description Supports the following WWAN modules:● Qualcomm Gobi 3000 HSPA/CDMA with GPS●Ericsson 5521 HSPA+ with GPS Integrated personal ar
6 SpecificationsComputer specifications Metric U.S.DimensionsLength 22.0 cm 8.7 inWidth 32.2 cm 12.7 inHeight (front to rear) 3.4 to 3.6 cm 1.32 to 1.
Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits
Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 101 g 101 g 1
DVD±RW SuperMulti DL LightScribe Drive specificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,CD-
Blu-ray ROM DVD±RW SuperMulti DL LightScribe DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT,CD-ROM, CD-ROM XA,MIXED MODE CD, CD-I,
DVD-ROM Drive specificationsApplicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD DigitalAudio, CD-XA ready (Mode 2, Form 1
Specification information in Device ManagerDevice Manager allows you to view and control the hardware attached to the computer, as well asprovides har
7 Backup and recoveryWindows 7To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire
Note the following when backing up:●Store personal files in the Documents library, and back it up regularly.●Back up templates that are stored in thei
Performing a recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:● Windows recovery tool
Category Description Supports BB09 Ultra Extended Life Notebook Battery Support for 6-cell, 2.80-Ah (62-Wh) battery HP Fast Charge Technology (does
NOTE: For additional information on recovering information using the Windows tools, perform asearch for these topics in Help and Support.Using f11CAUT
6. Select Repair your computer.7. Follow the on-screen instructions.Windows VistaTo protect your information, use the Backup and Restore Center to bac
The screen image is added to the document.4. Save the document.●When backing up to discs, use any of the following types of discs (purchased separatel
NOTE: Windows includes the User Account Control feature to improve the security of yourcomputer. You may be prompted for your permission or password f
Using a Windows Vista operating system DVD (purchased separately)If you are unable to boot (start up) your computer, you must purchase a Windows Vista
Backing up your informationRecovery after a system failure is as complete as your most current backup. You should create yourinitial backup immediatel
Recovering your informationTo recover information you previously backed up, follow these steps:1. If possible, back up all personal files.2. Select St
8 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana
9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law
Category Description Windows 7 Home Premium 32 with Microsoft Office 2010 Professional Windows 7 Home Premium 32 with Microsoft Office 2010 Home &am
Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane
10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift
15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Turn the display panel upside-down.WARNING! The backlight contains merc
18. Remove the backlight from the backlight frame.19. Disconnect the display panel cable (1) from the LCD panel.20. Remove the screws (2) that secure
IndexSymbols/Numerics1394 port, identifying 17AAC adapter, spare part numbers33, 36AMT options 111AMT Setup Prompt (Ctrl-P)111Firmware Progress EventS
Security menu 107System Configuration menu108computer specifications 112connector, power 17connectors, serviceconsiderations 43creating a backup 119Dd
Kkeyboardproduct description 4removal 65spare part numbers 22, 38,39, 65keypad keys, identifying 14keysesc 14fn 14function 14keypad 14num lk 14Windows
processors 1product name 1security 5serviceability 6webcam 3wireless 3product name 1QQuickWeb button, identifying 13Rrecovery partition 122, 125releas
Wwebcam 9product description 3spare part number 40webcam light, identifying 9webcam, identifying 9Windows 7 operating systemDVD 122Windows application
Category Description Hard drive/SSD Memory module Optical drive Mini-PCI components (WLAN, WWAN, Bluetooth, Flashcache, SIM)7
2 External component identificationDisplayComponent Description(1) Internal display switch Turns off the display or initiates Sleep if the display is
Component Description(5) Webcam light (select models only) On: The webcam is in use.(6) Webcam (select models only) Records video and captures still p
Top componentsPointing devices (select models only)Component Description(1) Pointing stick Moves the pointer and selects or activates items on the scr
LightsComponent Description(1) TouchPad on/off light●Amber: The TouchPad is off.● Off: The TouchPad is on.(2) Caps lock light On: Caps lock is on.(3)
© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
Buttons, switches, and fingerprint readerComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) Power button ● When the com
Component Description(4) QuickWeb button●When the computer is off or in Hibernation, pressthe button to open HP QuickWeb.●When the computer is in Micr
KeysComponent Description(1) esc key Displays system information when pressed in combination withthe fn key.(2) Function keys Execute frequently used
Front componentsComponent Description(1) Display release latch Opens the computer.(2) Wireless light ● An integrated wireless device, such as a WLAN d
Left-side componentsComponent Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is desig
Rear componentsThe vent enables airflow to cool internal components.NOTE: The computer fan starts up automatically to cool internal components and pre
Bottom componentsComponent Description(1) Battery release latch Releases the battery from the battery bay.(2) Docking connector Connects an optional d
Wireless antennas (select models only)The antennas send and receive signals from one or more wireless devices. These antennas are notvisible from the
3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided
Computer major componentsComputer major components 21
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Item Description Spare part number(1) Display assembly (includes 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers andcables (sel
Item Description Spare part number Keyboard with pointing stick (includes pointing stick and pointing stick cable) For use in Belgium 639478-A41
Item Description Spare part number Top cover includes fingerprint reader and TouchPad (4 button) 641736–001 Top cover includes TouchPad (4 button) 6
Item Description Spare part number Intel Wi-Fi Link 1000, 802.11b/g/n for use in Andorra, Antigua and Barbuda, Argentina,Aruba, Australia, Austria, A
Item Description Spare part number Broadcom 4313 BGN 802.11b/g/n WLAN module for use in Afghanistan, Albania, Algeria,Andorra, Angola, Antigua and Ba
Item Description Spare part number 73-Wh battery 634089-001 6-cell Li-ion battery 62-Wh battery 628668-001 55-Wh HP Long Life battery 628670-001 5
Display componentsItem Description Spare part number(1) Display bezel For use with computer models with a webcam 639469-001 For use with computer
Item Description Spare part number Display panel (not illustrated) 647671-001 Display Panel Support Kit (not illustrated), includes:● WLAN antennas●
Cable KitItem Description Spare part number Cable Kit: 639473-001(1) RJ-11 connector cable(2) Bluetooth module cable(3) TouchPad cable(4) Power conne
Hinge KitItem Description Spare part number Hinge Kit: 639476-001(1) Left hinge assembly(2) Right hinge assembly LCD hinge covers (left and right; n
iv Safety warning notice
Mass storage devicesItem Description Spare part number(1) Optical drive DVD±RW SuperMulti DL LightScribe Drive 647673-001 Blu-ray ROM DVD±RW SuperMu
Miscellaneous partsDescription Spare part numberAC adapter65-W AC adapter 609939-00190-W AC adapter 609940-00190-W AC adapter for use in India 609947-
Description Spare part numberScrew Kit● Phillips PM2.0×5.0 captive screw●Black Phillips PM2.5×12.0 captive screw●Silver Phillips PM2.5×12.0 captive sc
Sequential part number listingSpare partnumberDescription390632-001 Mouse, optical, USB434594-001 Mouse, travel, USB455084-001 HP Basic Carrying Case4
Spare partnumberDescription582564-002 Broadcom 4322 AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra,Angola, Antigua an
Spare partnumberDescription621565-001 2-GB memory module (PC3-10600, 1333-MHz, DDR3)621569-001 4-GB memory module (PC3-10600, 1333-MHz, DDR3)626978-00
Spare partnumberDescription639469-001 Display bezel for use with computer models with a webcam639470-001 Display bezel for use with computer models wi
Spare partnumberDescription639477-BG1 Keyboard without pointing stick for use in Switzerland639477-141 Keyboard without pointing stick for use in Turk
Spare partnumberDescription639478-031 Keyboard with pointing stick for use in the United Kingdom (includes keyboard and pointing stick cables)639478-2
Spare partnumberDescription651038-001 RTC battery651649-001 HDD Hardware Kit651656-001 Smart Card reader651913-001 Fingerprint reader board (includes
Table of contents1 Product description ...
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 95 screws and screw locks, in 15 differe
Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 639483-001. There are 5 rubb
BatteryDescription Spare part number9-cell, 100-Wh Li-ion battery 631243-0019-cell, 73-Wh Li-ion battery 634089-0016-cell, 62-Wh Li-ion battery 628668
SIMNOTE: This section applies only to computer models with WWAN capability.NOTE: If there is a SIM inserted in the SIM slot, it must be removed before
Bottom coverNOTE: The optional screw is located on the inside of the bottom cover.Description Spare part numberBottom cover 646077-001Before removing
Plastic parts ... 42Cables and connectors ...
WLAN moduleCAUTION: The WLAN module and the WWAN module are not interchangeable.Description Spare part numberIntel Wi-Fi Link 1000, 802.11b/g/n WLAN m
Description Spare part numberBroadcom 4322 AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria,Andorra, Angola, Antigua and Barbuda
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,and then unplugging the AC adapter from the computer.4
Reverse this procedure to install the WLAN module.Component replacement procedures 55
Optical driveNOTE: All optical drive spare part kits include an optical drive bezel.Description Spare part numberDVD±RW SuperMulti DL LightScribe Driv
4. Remove the optical drive (3) from the computer.5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear
Upgrade bayDescription Spare part number320-GB, 7200-rpm, Self-Encrypting Drive (SED) 626978-001Upgrade bay insert 666230-001Before removing a drive f
5. Remove the optical drive (3) from the computer.6. Remove the assembly from the base enclosure.Reverse this procedure to install the hard drive into
Hard driveNOTE: All hard drive spare part kits include a hard drive bracket and screws.Description Spare part number750-GB, 7200-rpm hard drive 633252
4. Use the plastic tab to lift the connector side of the hard drive up at an angle (3) and remove thedrive (4) from the hard drive bay.5. If it is nec
Using Computer Setup ... 104Navigati
Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. TheBluetooth module cable is included in the Cabl
Expansion memory modulesNOTE: There are two memory slots. Expansion memory is installed in a compartment containing asingle slot (slot 2) on the botto
Remove the expansion memory module:1. Position the computer upside-down, with the front toward you.2. Spread the retaining tabs (1) on each side of th
KeyboardFor use in: Spare part number For use in: Spare part numberKeyboards with pointing stick (includes pointing stick cable):BelgiumBrazilBulgaria
3. Release the keyboard by pressing down on the keyboard release cut-out (2).4. Turn the computer right-side up, with the front toward you.5. Open the
8. Release the ZIF connector to which the pointing stick cable (2) is attached, and then disconnectthe pointing stick cable from the system board.9. R
WWAN moduleCAUTION: The WWAN module and the WLAN module are not interchangeable.NOTE: Ericsson modules are only available in EMEA on certain computers
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (4) to prevent incorre
Reverse this procedure to install the WWAN module.Modem moduleNOTE: The modem module spare part kit does not include a modem module cable. The modemmo
4. Disconnect the modem module cable (3) from the modem module.Reverse this procedure to install the modem module.Component replacement procedures 71
9 Recycling ...
Primary memory moduleNOTE: There are two memory slots. Expansion memory is installed in a compartment containing asingle slot (slot 2) on the bottom o
Remove the primary memory module:1. Spread the retaining tabs (1) on each side of the primary memory module slot to release thememory module. (The edg
FanDescription Spare part numberFan 639474-001Before removing the fan, follow these steps:1. Shut down the computer. If you are unsure whether the com
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and isdesigned to turn on automatically when high tem
2. Remove the four Torx T8M2.0x8.0 screws (1) that secure the heat sink to the base enclosure.3. Lift the right side of the heat sink (1) to disengage
Reverse this procedure to install the heat sink.ProcessorNOTE: All processor spare part kits include replacement thermal material.Description Spare pa
Before removing the processor, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe
Base enclosureDescription Spare part numberBase enclosure 639468-001Before removing the base enclosure, follow these steps:1. Shut down the computer.
4. Remove the Four Torx T8M2.5×7.0 screws from the back of the unit that secure the displayassembly to the computer.5. Position the computer upside-do
7. Remove the following Phillips screws:(1) Three Phillips PM2.0×3.0bh screws in the battery bay(2) Two Phillips PM2.0×3.0 screws in the ODD drive bay
1 Product descriptionCategory DescriptionProduct Name HP ProBook 6360b Notebook PCProcessors Intel® Core™ i7 processor, Dual Core 2nd Generation Inte
Speaker assemblyDescription Spare part numberSpeaker assembly (kit) 639484-001Before removing the speaker assembly, follow these steps:1. Shut down th
2. Remove the Bluetooth cable (1) by unplugging it from the system board (2).3. Remove the two Phillips PM2.5×5.0 screws (1) that secure the speaker a
Display assemblyAll display assemblies include 2 WLAN antenna transceivers and cables, and 2 WWAN antennatransceivers and cables (select models only).
3. Push the display panel cable through the pass-thru cutout in the base enclosure (3).4. Position the computer upside-down, with the front toward you
5. Remove the following:(1) Display panel cable and tape from top cover(2) Display panel cable from clips in top cover(3) Two WLAN cables from routing
7. Pull the display assembly out away from the base enclosure and lift the display assembly (1)straight up and remove it.CAUTION: When installing the
10. Remove the display bezel (3). The display bezel is available using spare part numbers639469-001 (for use with computer models with a webcam), and
15. Remove the display panel (4). The display panel is available using spare part number647671-001.16. If it is necessary to remove the display panel
18. If it is necessary to remove the WWAN antenna transceivers (1) and cables, remove them fromthe display enclosure back cover by lifting them (2) fr
21. Remove the display hinges (2). The left and right display hinges are available using spare partnumber 639476-001.Reverse this procedure to reassem
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