HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC User Manual

Maintenance & Service GuideHP ProOne 600 G4 21.5 inch All-in-One Business PC

Side componentsComponent Component1 Optical disc drive (optional) 5 USB 3.1 Type-C port2 Optical disc drive light (optional) 6 USB 3.1 Type-A (chargin

Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool:1. Go to http

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.NOTE: When you start the recovery process,

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructio

9 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

Number of long beeps/blinks Error category4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 seco

Rear componentsComponent Component1 DisplayPort port (optional)– or –HDMI port (optional)– or –Serial port (optional)4 RJ-45 (network) jack2 USB 3.1 T

10 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilitie

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

A Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

B Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. T

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utili

Nonvolatile memory usageNonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory Type Amount (Size)Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

C SpecicationsItem Dimensions Without stand Fixed stand Adjustable Height StandWidth 19.26 in (489.1 mm) 19.26 in (489.1 mm) 19.26 in (489.1 mm)

IndexAaccess panellocked 74administrator password 102audible codes 100audio problems 79Bbackup, creating 90backups 90batterydisposal 17battery replace

serial number 4service 4MM.2 solid-state driveremoving 29memorynonvolatile 107problems 85volatile 107memory moduleremoving 30microphone moduleillustra

softwareproblems 88servicing computer 16speaker coverillustrated 6speakersillustrated 6removing 43specicationscomputer 113standillustrated 6standsxe

3. Look for the serial number label in the following locations:Labels 5

2 Illustrated parts catalogComponent appearance may vary.NOTE: HP continually improves and changes product parts. For complete and current information

Item Description(9) Fan(10) Optical drive carrier* Optical drive BD writer drive DVD±RW drive DVD-ROM drive(11) Power button board (includes holder

Item Description Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro) Intel Dual Band Wireless-AC 9560 802.11 AC

Mass storage devicesDescriptionOptical driveBD writer driveDVD±RW driveDVD-ROM driveHard drive2 TB, 5400 rpm, hybrid SSD drive, 7 mm2 TB, 5400 rpm, 7

Processors and memory modulesDescriptionMemory modules (SODIMM; PC4-2400)16-GB8-GB4-GBIntel Processors (include replacement thermal material)Intel Cor

DescriptionWireless, with mouseUSB, slim, smart cardAntimicrobialUSB, slim, grayUSB, collaborationWireless, collaborationUSB, wired, healthcarePremium

© Copyright 2018 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the display with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are ro

SATA hard drive cablesSATA data cableAlways use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.C

4 Removal and Replacement ProceduresThe following sections provide information about disassembling various components of the computer.Preparing to dis

VESA bracketA VESA mount option is available. A separate VESA bracket and cover install in place of the stand.To remove the VESA bracket:1. Prepare th

WebcamThe webcam pops up from the top of the computer. You can remove the webcam module and microphone modules from the webcam frame assembly. The web

About This BookWARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or loss of life.CAUTION: Te

4. Peel the strip o from atop the webcam.5. Remove the two Phillips screws (1) that secure the webcam, and then disconnect the cable from the webcam

7. If you need to remove the microphone modules, lift to disengage the modules from the webcam housing (1), and the disconnect the cables from the mod

Rear port cover1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).2. Remove the stand (see Stand on page 1

Hard driveFor a list of available hard drives, see Mass storage devices on page 9.1. Prepare the computer for disassembly (see Preparing to disassembl

9. Remove the four mounting screws from the 2.5 inch hard drive cage (1). Be sure to keep the screws to use to install a replacement drive. Remove the

Optical driveThe optical drive mounts on the exterior, rear of the computer. It is secured with two screws.For a list of available optical drives, see

6. Remove the Phillips screw that secure the optical drive inside the carrier.7. Slide the optical drive out of the carrier.Reverse the removal proced

M.2 solid-state driveFor a list of available solid-state drives, see Mass storage devices on page 9.To remove the M.2 solid-state drive:1. Prepare the

MemoryThe memory slots on the system board can be populated with up to two industry-standard small outline dual inline memory modules (SODIMMs). These

To remove a memory module:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).2. Remove the stand (see Stan

iv About This Book

BatteryThe battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the bat

WLAN moduleThe WLAN module is located near the top of the system board. The WLAN module is secured with one Phillips screw and has two connected anten

Option boardThe option board is connected to the bottom, left of the system board. Underneath the board is a connector that connects to the system boa

Hood sensorThe hood sensor is located to the right of the system board.To remove the hood sensor:1. Prepare the computer for disassembly (see Preparin

Fan assemblyTo remove the fan assembly:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 19).2. Remove the st

Heat sinkDierent heat sinks are available for models with UMA graphics memory or discrete graphics memory.You must remove the fan before you can remo

7. Lift the heat sink out of the computer (3).CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the

ProcessorFor a list of available processors, see Illustrated parts catalog on page 6.1. Prepare the computer for disassembly (see Preparing to disasse

System boardThe system board is secured with three screws.To remove the system board:1. Prepare the computer for disassembly (see Preparing to disasse

10. Pull the system board to the right to disengage the ports from the chassis (3), and then lift the system board up and out of the computer (4).To i

Table of contents1 Product features ...

Setup Field Name Comment LabelThe label includes spaces after every four characters. You can enter or ignore these spaces – their only purpose is to h

SpeakersThe speakers are located at the bottom of the computer behind the speaker cover. Two separate speakers are each secured by two Phillips screws

7. From the rear of the computer, disconnect the speaker cable from the system board (1), and then push the connector end of the cable through the hol

Power button boardThe power button board is located at the bottom, right of the computer. It is spared with a plastic holder.To remove the power butto

8. Pull the power button board cable through the hole in the chassis (2).9. Remove the power button board from the computer.To install the power butto

Rear enclosure and display assemblyIMPORTANT: Removing the rear enclosure is a very involved process. To successfully disassemble, be sure to follow a

9. From the front of the computer, remove the three Phillips screw located under the speaker cover that secure the rear enclosure to the computer.10.

11. Starting near the bottom right (as viewed from the rear), pull the rear closure up to disengage it from the computer. Work upward, and then toward

14. Lift the chassis up, and then route the display cable (3) and the backlight cable (4) through the holes in the chassis.15. Remove the chassis from

AntennasThe antenna cables route from the WLAN module, through a hole in the main chassis, to antennas at the bottom of the computer. The antennas are

Cable management ...

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)Option Description●LanguageUpdate System BIOS Lets you update the system BIOS from www.hp.com or another net

Table 5-1 Computer Setup—Main (continued)Option Description●Ownership TagReplicated Setup Backup current settings to USB deviceSaves system congurat

Table 5-2 Computer Setup—Security (continued)Option Descriptionadministrator password is set.)Password Policies Let you set the guidelines for a vali

Table 5-2 Computer Setup—Security (continued)Option Description●Enhanced HP Firmware Runtime Intrusion Prevention and Detection – enables monitoring

Table 5-2 Computer Setup—Security (continued)Option DescriptionNOTE: Most operating systems control access to the MBR of the current bootable disk; t

Computer Setup—AdvancedNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-3 Computer Setup—Adva

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingHP Sure Recover HP Sure RecoverWhen enabled the system rmware honors

Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ...

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingVirtualization Technology (VTx) (Intel only)Controls the virtualizati

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingIncrease Idle Fan Speed(%)Sets idle fan speed percentage. This settin

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingSpecify the following categories of USB devices to enable:●Allow all

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingS5 (Soft O) = LED is o.Electronic labels Displays system labels.Rem

6 Using HP PC Hardware DiagnosticsUsing HP PC Hardware Diagnostics Windows (select products only)HP PC Hardware Diagnostics Windows is a Windows-based

Downloading the latest HP PC Hardware Diagnostics Windows versionTo download HP PC Hardware Diagnostics Windows, follow these steps:1. Go to http://ww

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:1. Turn on or restart the computer, and quickly p

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that do

3. Make your customization selections.4. Select Main, and then Save Changes and Exit to save your settings.Your changes take eect when the computer r

7 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

Restoring, resetting, and refreshing using Windows tools ... 92Restoring using HP Recovery

●Be in front of your computer when you call.●Write down the computer serial number and product ID number before calling.●Spend time troubleshooting th

Solving general problemsYou may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to

Computer date and time display is incorrect.Cause SolutionTo access Control Panel in Windows 10, type control panel in the taskbar search box, and the

Poor performance.Cause SolutionVirus resident on the hard drive. Run virus protection program.Too many applications running. 1. Close unnecessary appl

System does not power on and the LEDs on the front of the computer are not ashing.Cause Solution2. Remove the expansion cards one at a time until the

Power LED ashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fth iteratio

Drive not found (identied).Cause Solutionrecognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the p

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do not

Computer appears to be locked up while recording audio.Cause SolutionThe hard disk may be full. Before recording, make sure there is enough free space

Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese

1 Product featuresOverviewNOTE: For the latest manuals on this product, go to http://www.hp.com/support. Select Find your product, and then follow the

Mouse does not respond to movement or is too slow.Cause SolutionProgram in use has stopped responding to commands. Shut down the computer using the ke

Computer will not start.Cause SolutionWrong memory modules were used in the upgrade or memory modules were installed in the wrong location.1. Review t

Network status link light never ashes.NOTE: The network status light is supposed to ash when there is network activity.Cause SolutionNo active netwo

Network controller stopped working when an expansion board was added to the computer.Cause SolutionThe network controller requires drivers. Verify tha

System will not boot or does not function properly after installing additional memory modules.Cause SolutionA memory module is not installed in the DI

Solving USB ash drive problemsIf you encounter USB ash drive problems, common causes and solutions are listed in the following table.USB ash drive

Unable to connect to the Internet.Cause SolutionCable/DSL service is not available or has been interrupted due to bad weather.Try connecting to the In

“Illegal Operation has Occurred” error message is displayed.Cause SolutionSoftware being used is not Microsoft-certied for your version of Windows.Ve

8 Backing up, restoring, and recoveringThis chapter provides information about the following processes, which are standard procedure for most products

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive. For more information, se