HP ProOne 400 G2 Base Model 20-inch Touch All-in-One PC User Manual Page 108
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- Table of contents
- BOOKMARKS
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●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”
●
Refer to the comprehensive online technical support at
http://www.hp.com/support.
●
Refer to
Helpful Hints on page 98 in this guide.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's
online chat feature. Access HP Instant Support Professional Edition at:
http://www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
http://www.hp.com/go/bizsupport for the latest online
support information, software and drivers, proactive notification, and worldwide community of peers
and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number, product ID number, and monitor serial number before
calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Restore the system from the Recovery Disc Set that you created or restore the system to its original
factory condition in System Software Requirement Disks (SSRD).
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data
files before running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service
provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working electrical outlet.
●
Check that the voltage select switch (some models) is set to the appropriate voltage for your region
(115V or 230V).
●
Check that the computer is turned on and the green power light is on.
●
Check that the monitor is turned on and the green monitor light is on.
98 Chapter 8 Troubleshooting Without Diagnostics
- Business PC 1
- About This Book 3
- Table of contents 5
- 1 Product features 11
- Front components 13
- Side components 14
- Rear components 15
- Adjusting the stand 16
- Serial number location 17
- Software 18
- Windows 8 19
- Downloading Windows 8 updates 20
- 3 Illustrated parts catalog 21
- Misc parts 23
- Keyboards 25
- 4 Routine care, SATA drive 28
- Generating static 29
- Grounding the work area 30
- Operating guidelines 31
- Routine care 32
- Service considerations 33
- Cables and connectors 34
- Hard Drives 34
- SATA hard drives 35
- SATA hard drive cables 36
- SMART ATA drives 36
- Cable management 36
- 5 Removal and Replacement 37
- Rear cover 40
- Replacing drives 43
- Replacing a hard drive 44
- Installing a hard drive 48
- Webcam module 53
- Speakers 55
- Bottom stand 58
- 5. Remove the stand 59
- Front bezel 60
- Power button board 61
- Converter board 63
- VESA panel 65
- System board shield 66
- DDR3-SDRAM SODIMMs 67
- Populating SODIMM sockets 68
- Installing SODIMMs 68
- Heat sink 75
- Processor 77
- WLAN module 79
- Description 81
- Optical drive cable 81
- Hard drive cable 81
- System board 83
- System board callouts 86
- Display panel 88
- Computer Setup—File 95
- Computer Setup—Storage 96
- Computer Setup—Security 98
- Computer Setup—Power 101
- Computer Setup—Advanced 102
- 7 HP PC Hardware Diagnostics 105
- 8 Troubleshooting Without 107
- Diagnostics 107
- Helpful Hints 108
- Solving General Problems 110
- Solving Power Problems 114
- Solving Hard Drive Problems 116
- Solving Display Problems 121
- Solving Audio Problems 126
- Solving Printer Problems 128
- Solving Network Problems 134
- Solving Memory Problems 138
- Solving Processor Problems 140
- Solving Software Problems 146
- Contacting Customer Support 148
- 9 Backup and Recovery 149
- System Recovery 150
- Backing up your information 154
- Performing a system recovery 155
- Using f11 recovery tools 156
- 10 POST Error Messages 158
- A Statement of Volatility 176
- B Power Cord Set Requirements 178
- Country-specific requirements 179
- C Specifications 180
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