Hp StorageWorks XP48 Disk Array User Manual download pdf (Page 161)

Troubleshooting 161

Table 11-12 Troubleshooting Information: Transaction Log Status (continues on the next pages)

Problem Cause Action required

device file when the host OS

is Linux, raw device

recognition must be released

through manual settings.

action, such as executing the following command or

restarting:

echo “scsi remove-single-device a b c

d” > /proc/scsi/scsi

• a: Host ID (host port number)

• b: Channel number (bus number)

• c: Target ID

• d: Lun (host LU number)

Whether VERITAS™ Volume

Manager is used or not, you

are trying to delete a file

system or device file in a

Solaris™ host that is using

Dynamic Link Manager.

Whether VERITAS™ Volume Manager is used or

not, if a Solaris™ host is using Dynamic Link

Manager, see the manual for Dynamic Link

Manager, and update the configuration definition file

by executing the

/opt/DynamicLinkManager/bin/

dlmsetconf command and rebooting the system.

If other factors contribute to interruption, remove

them and then resume the setup operation.

To delete a file system or

device file on an HP-UX host,

raw device recognition must

be released through manual

settings.

See the OS documentation to execute the ioscan

command.

An automatic setup operation that

had been interrupted in the

background failed.

The interruption time limit

accepted by the setup

operation was exceeded.

Manually continue the operation that has failed. If

necessary, change the time limit in the Provisioning

Manager property file.

11-3 Troubleshooting Method

If a problem occurs in Provisioning Manager, take the necessary action by following the procedure described

below.

1. Check the problem status. Check the operation status when the problem occurred, and the message that

has been output.

If a dialog is displayed with an error message, follow the corrective action indicated for the message. For

details on the messages, see section

11-6 .

2. When a Device Manager agent error message such as KARF15000-E is output, check the Device

Manager agent error log.

A Device Manager agent error message such as KARF15000-E might be output when an error occurs in

the host. In the message text of such a message, a message ID is not attached. In such a case, view the

Device Manager agent error log (error.log) to identify the message ID, and then investigate the error

cause and troubleshooting. For details on obtaining error log information and investigating the error

cause, see section

11-3-1 .

3. Collect information, such as log information, for investigating the cause.

If the problem cannot be resolved in step 2, use the error information batch collection tool to collect all the

following types of information:

• Error information on the server side

• Error information on the host side

• Information on the state of the host when the error occurred

For information on the error information batch collection tool, see section

11-3-2 .

4. Check the collected information and analyze the problem.

Investigate the error cause based on the collected information. If you cannot correct the problem,. contact

the Support Center.

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