HP D2D2502i User Manual Page 92
- Page / 178
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
with the D2D Component Firmware ISO image. The latest version of the ISO image is available
from http://www.hp.com.
IMPORTANT: It is essential that when you upgrade your software to the latest version, you also
update all component firmware.
Support ticket
If you have problems, HP Support will ask you to generate a support ticket to help with
troubleshooting. It provides a log of everything that has happened on your system.
NOTE: Please ensure that your browser security settings allow files to be transferred from the HP
StoreOnce Backup System to your host machine.
1. Click Generate Support Ticket to create a support ticket.
2. The ticket generation will start and display a progress meter.
NOTE: If a support ticket had already been created and not downloaded before you created
the new support ticket, a warning is issued. Either click Continue to overwrite the existing
support ticket or click Cancel and download the existing support ticket first.
3. Once completed, a status is provided along with a Date and Time when the ticket was
generated, and the Download Support Ticket button is enabled.
92 Administration
- HP StoreOnce 1
- G2 Backup System user guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 1 Getting started 6
- Initial logon 7
- Welcome message 7
- 2 Home, Summary 8
- Status icons 9
- 3 Virtual Tape Devices 10
- 12 Virtual Tape Devices 12
- Source and target libraries 13
- To view device details 13
- To create a new device 13
- To edit device details 15
- To delete a device 16
- Table 5 Cartridge parameters 18
- Empty slots 19
- To delete a cartridge 19
- To write protect a cartridge 19
- To create a cartridge 20
- To move or unload cartridges 20
- Shares (NAS) 21
- Configuring the CIFS server 22
- Creating a CIFS share 23
- Prerequisites 24
- ◦ Windows server 2003 R2 24
- ◦ Windows server 2008 25
- ◦ Windows server 2008 R2 25
- Leaving an AD Domain 30
- Specifying NFS hosts 30
- Creating an NFS share 31
- Problems connecting 32
- 5 Appliance Configuration 33
- To edit network settings 34
- Fibre Channel (Configuration) 36
- SNMP (Configuration) 37
- Table 10 SNMP parameters 38
- HP Systems Insight Manager 39
- 40 Appliance Configuration 40
- SNMP (Configuration) 41 41
- 42 Appliance Configuration 42
- Email Alerts (Configuration) 43
- 6 Status 46
- Storage pool tab 47
- Storage Pool 48
- Configured shelves 48
- Disks tab 49
- NAS shares disk usage 50
- RAID controllers 50
- Logical units 50
- Disks section 51
- Disk (Status) 52
- Disk usage 53
- Tape device disk usage 53
- NAS share disk usage 53
- RAID (Status) 54
- Network (Status) 54
- Fibre Channel (Status) 55
- Storage Reporting (Status) 56
- Log (Status) 57
- 7 Replication 58
- Local library 59
- Slot mappings 60
- Slot mapping details 61
- The replication wizards 61
- 62 Replication 62
- 64 Replication 64
- NAS Mappings (Replication) 66
- Local shares 67
- Share mappings 68
- Share mapping details 68
- 70 Replication 70
- NAS Mappings (Replication) 71 71
- 72 Replication 72
- Summary Appliance details 74
- To add a target appliance 75
- Run Traceroute 75
- Target Appliance tab 75
- Summary Appliance tab 76
- Local Appliance (Replication) 77
- General settings 78
- Bandwidth limiting 79
- Blackout windows 80
- Event History (Replication) 81
- 8 Administration 82
- Security (Administration) 83
- Date & Time settings 86
- Date Display format 86
- Daylight Saving 86
- Housekeeping (Administration) 87
- Shutdown (Administration) 88
- Software (Administration) 88
- Language Pack 89
- Upgrading the software 90
- Upgrading the language pack 90
- Support (Administration) 91
- Support ticket 92
- Recommendations 93
- License (Administration) 94
- To apply the license key 95
- Restore scenarios 111
- Restoring single files 111
- Restore and deduplication 111
- 11 Understanding LEDs 115
- HP D2D4112/4106 Backup System 116
- HP D2D2502/2504 Backup System 117
- Hot-plug drive LEDs 118
- Fibre Channel card LEDs 119
- Capacity upgrade kit LEDs 119
- 12 Hardware monitoring 121
- An example Event log page 122
- An example SNMP trap 122
- Resolving problems 122
- Location and ID values 123
- Backup Systems (continued) 124
- 13 Troubleshooting 125
- Performance 126
- Disk RAID errors and warnings 127
- Network warnings 127
- NTP server fails 127
- System state 127
- Power On/Off Problems 128
- NFS State handle error 129
- 130 Troubleshooting 130
- Systems) 131
- Replication fails 132
- Upgrade licenses 134
- Replacement of hardware 134
- Upgrades to component parts 135
- 14 Hard disk replacement 136
- Summary page information 137
- 138 Hard disk replacement 138
- If you have a system console 140
- If you are using iLO2 141
- If you have email alerts 141
- The Event Log 142
- 144 Hard disk replacement 144
- Email alerts and Log 145
- If several disks fail 146
- Initialising RAID 147
- 148 Hard disk replacement 148
- If several disks fail 149 149
- Restoring the Storage Pool 150
- If several disks fail 151 151
- 152 Hard disk replacement 152
- Overview 153
- Major differences 153
- Tape Attach 154
- Viewing cartridge details 155
- Obtaining support 156
- Manual jobs (Tape Attach) 157
- Tape Attach 159 159
- Scheduled jobs (Tape Attach) 160
- To create a scheduled job 161
- Active Jobs (Tape Attach) 164
- Job History (Tape Attach) 165
- Glossary 167
- 168 Glossary 168
- 170 Glossary 170
- About this guide 171
- HP technical support 172
- Customer self repair 172
- Subscription service 173
- HP websites 173
- Documentation feedback 173
- 174 Index 174
- 176 Index 176
- 178 Index 178
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