HP D2D2502i User Manual Page 129
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- TROUBLESHOOTING
- BOOKMARKS
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normally shown at boot time will not display. No hard disk drive LEDs will turn on. Please
refer to SmartArray RAID information on http://www.hp.com/support.
• If the System Console screen is not seen:
The HP D2D operating system may not be seen or recognized. Check the flash memory
module inside the HP D2D for correct seating. (To locate the flash memory module, refer
to the schematic on the hood label.)
◦
◦ Check for hardware errors as the HP D2D device boots up.
HP D2D System Health LED is flashing RED (HP D2D4100 and D2D4300
Series)
One of the two power supplies is faulty or not connected to power at power on time, causing a
warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure
both power supplies are connected and reboot to clear this LED. The HP D2D will work satisfactorily
with one power supply, but without any redundancy. It is recommended to power on the second
power supply or replace the power supply as soon as possible.
HP D2D boots up correctly, but cannot be seen on the network
See Connecting to the network (page 125).
Cannot connect to Web Management Interface
HP D2D is not visible on the network
See Connecting to the network (page 125).
Cannot log in to the Web Management Interface
The password is case-sensitive, please make sure you know whether CAPS LOCK is on or off.
If you cannot find the password to the Web Management Interface login screen, it can be reset to
factory value.
1. Ensure that there are no backup or restore jobs in progress to the device.
2. Press the Power On button on the front of the HP StoreOnce Backup System three times in
quick succession to reset it.
3. After approximately 5 seconds, the HP StoreOnce Backup System will begin its reboot
sequence.
4. The HP StoreOnce Backup System will be reset to factory networking settings and the
Administrator password will be reset to Admin. No user data will be lost but you will need to
re-configure your network settings, because they may be reset by this action.
NFS State handle error
NOTE: NetBIOS name resolution is not supported on CIFS shares.
The following sequence will cause problems when connecting to a NAS share.
1. Create an NFS share and mount it on a Linux box.
2. Delete the share on the D2D without unmounting it from the Linux box.
3. Recreate the share again with the same name.
In this scenario, the Linux client will assign a new set of inodes to the new share, but when trying
to access the old mount point it will use the previous set of inodes and will therefore not manage
to connect.
Reboot the host Linux system and the connection will work again.
Cannot connect to Web Management Interface 129
- HP StoreOnce 1
- G2 Backup System user guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 1 Getting started 6
- Initial logon 7
- Welcome message 7
- 2 Home, Summary 8
- Status icons 9
- 3 Virtual Tape Devices 10
- 12 Virtual Tape Devices 12
- Source and target libraries 13
- To view device details 13
- To create a new device 13
- To edit device details 15
- To delete a device 16
- Table 5 Cartridge parameters 18
- Empty slots 19
- To delete a cartridge 19
- To write protect a cartridge 19
- To create a cartridge 20
- To move or unload cartridges 20
- Shares (NAS) 21
- Configuring the CIFS server 22
- Creating a CIFS share 23
- Prerequisites 24
- ◦ Windows server 2003 R2 24
- ◦ Windows server 2008 25
- ◦ Windows server 2008 R2 25
- Leaving an AD Domain 30
- Specifying NFS hosts 30
- Creating an NFS share 31
- Problems connecting 32
- 5 Appliance Configuration 33
- To edit network settings 34
- Fibre Channel (Configuration) 36
- SNMP (Configuration) 37
- Table 10 SNMP parameters 38
- HP Systems Insight Manager 39
- 40 Appliance Configuration 40
- SNMP (Configuration) 41 41
- 42 Appliance Configuration 42
- Email Alerts (Configuration) 43
- 6 Status 46
- Storage pool tab 47
- Storage Pool 48
- Configured shelves 48
- Disks tab 49
- NAS shares disk usage 50
- RAID controllers 50
- Logical units 50
- Disks section 51
- Disk (Status) 52
- Disk usage 53
- Tape device disk usage 53
- NAS share disk usage 53
- RAID (Status) 54
- Network (Status) 54
- Fibre Channel (Status) 55
- Storage Reporting (Status) 56
- Log (Status) 57
- 7 Replication 58
- Local library 59
- Slot mappings 60
- Slot mapping details 61
- The replication wizards 61
- 62 Replication 62
- 64 Replication 64
- NAS Mappings (Replication) 66
- Local shares 67
- Share mappings 68
- Share mapping details 68
- 70 Replication 70
- NAS Mappings (Replication) 71 71
- 72 Replication 72
- Summary Appliance details 74
- To add a target appliance 75
- Run Traceroute 75
- Target Appliance tab 75
- Summary Appliance tab 76
- Local Appliance (Replication) 77
- General settings 78
- Bandwidth limiting 79
- Blackout windows 80
- Event History (Replication) 81
- 8 Administration 82
- Security (Administration) 83
- Date & Time settings 86
- Date Display format 86
- Daylight Saving 86
- Housekeeping (Administration) 87
- Shutdown (Administration) 88
- Software (Administration) 88
- Language Pack 89
- Upgrading the software 90
- Upgrading the language pack 90
- Support (Administration) 91
- Support ticket 92
- Recommendations 93
- License (Administration) 94
- To apply the license key 95
- Restore scenarios 111
- Restoring single files 111
- Restore and deduplication 111
- 11 Understanding LEDs 115
- HP D2D4112/4106 Backup System 116
- HP D2D2502/2504 Backup System 117
- Hot-plug drive LEDs 118
- Fibre Channel card LEDs 119
- Capacity upgrade kit LEDs 119
- 12 Hardware monitoring 121
- An example Event log page 122
- An example SNMP trap 122
- Resolving problems 122
- Location and ID values 123
- Backup Systems (continued) 124
- 13 Troubleshooting 125
- Performance 126
- Disk RAID errors and warnings 127
- Network warnings 127
- NTP server fails 127
- System state 127
- Power On/Off Problems 128
- NFS State handle error 129
- 130 Troubleshooting 130
- Systems) 131
- Replication fails 132
- Upgrade licenses 134
- Replacement of hardware 134
- Upgrades to component parts 135
- 14 Hard disk replacement 136
- Summary page information 137
- 138 Hard disk replacement 138
- If you have a system console 140
- If you are using iLO2 141
- If you have email alerts 141
- The Event Log 142
- 144 Hard disk replacement 144
- Email alerts and Log 145
- If several disks fail 146
- Initialising RAID 147
- 148 Hard disk replacement 148
- If several disks fail 149 149
- Restoring the Storage Pool 150
- If several disks fail 151 151
- 152 Hard disk replacement 152
- Overview 153
- Major differences 153
- Tape Attach 154
- Viewing cartridge details 155
- Obtaining support 156
- Manual jobs (Tape Attach) 157
- Tape Attach 159 159
- Scheduled jobs (Tape Attach) 160
- To create a scheduled job 161
- Active Jobs (Tape Attach) 164
- Job History (Tape Attach) 165
- Glossary 167
- 168 Glossary 168
- 170 Glossary 170
- About this guide 171
- HP technical support 172
- Customer self repair 172
- Subscription service 173
- HP websites 173
- Documentation feedback 173
- 174 Index 174
- 176 Index 176
- 178 Index 178
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