Hp LaserJet Enterprise 500 MFP M525 User Manual Page 212
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1. If the control panel is blank or black, complete these steps:
a. Check the power cable.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, connect the product directly into the electrical
outlet. If it is already connected into the outlet, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. The control panel should indicate a Ready status. If an error message displays, resolve the error.
3. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection.
4. Ensure that the selected paper size and type meet specifications. Also open the Trays menu on the
product control panel and verify that the tray is configured correctly for the paper type and size.
5. Print a configuration page. If the product is connected to a network, an HP Jetdirect page also
prints.
a. From the Home screen on the product control panel, scroll to and touch the Administration
button.
b. Open the following menus:
◦
Reports
◦
Configuration/Status Pages
◦
Configuration Page
c. Touch the Print button to print the page.
If the pages do not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the print driver, or with the program.
198 Chapter 10 Solve problems ENWW
- LASERJET ENTERPRISE 500 MFP 1
- User Guide 3
- Table of contents 5
- 1 Product introduction 15
- Product views 16
- Product back view 17
- Interface ports 18
- Model name Model number 19
- M525dn CF116A 19
- M525f CF117A 19
- Control panel 20
- Control-panel cleaning 21
- Control-panel help 21
- Product reports 23
- Configure the IP address 27
- Jetdirect Page 28
- HP Color LaserJet 28
- 3 Input trays and output bins 33
- Supported paper sizes 34
- Supported paper types 37
- Configure trays 38
- Alternative letterhead mode 39
- Table 3-3 Tray 1 capacity 40
- Load Tray 1 41
- Use paper output options 46
- HP policy on non-HP supplies 51
- HP anticounterfeit Web site 52
- Customer self-repair parts 55
- Accessories 57
- Toner cartridge 58
- Toner cartridge view 59
- Recycle toner cartridge 60
- Toner-cartridge storage 60
- Replace the toner cartridge 61
- Load staples 64
- UPD installation modes 69
- Print tasks (Windows) 72
- 70 Chapter 5 Print ENWW 84
- Create a booklet (Windows) 91
- Print tasks (Mac OS X) 93
- Print a cover page (Mac OS X) 94
- Create a booklet (Mac OS X) 95
- Cancel a print job (Windows) 96
- Print watermarks (Windows) 97
- Cancel a print job (Mac OS X) 98
- Print watermarks (Mac OS X) 99
- Create a stored job (Windows) 100
- Print a stored job 103
- Delete a stored job 103
- Use HP ePrint 105
- Use Apple AirPrint 107
- Use HP Smart Print (Windows) 108
- Use easy-access USB printing 109
- Set new default copy settings 112
- Restore default copy settings 114
- Make a single copy 115
- Make multiple copies 116
- Copy a multiple-page original 118
- Collate a copy job 120
- Copy on both sides (duplex) 122
- Copy on both sides manually 123
- 114 Chapter 6 Copy ENWW 128
- Use Job Build mode 131
- Copy a book 132
- Copy a photo 134
- 122 Chapter 6 Copy ENWW 136
- 7Scan/send 137
- Set up scan/send features 138
- Scan a photo 157
- Fax Setup Wizard 160
- 148 Chapter 8 Fax ENWW 162
- 150 Chapter 8 Fax ENWW 164
- Configure fax billing codes 166
- Use a fax printing schedule 169
- Block incoming faxes 170
- Fax archiving and forwarding 172
- Create a speed dial list 174
- Delete a speed dial list 178
- Search the fax address book 187
- Cancel a fax 188
- Fax reports 189
- Billing code report 190
- Blocked fax list report 190
- Speed dial list report 190
- Fax call report 190
- 9 Manage the product 191
- Configure IP network settings 192
- HP Embedded Web Server 194
- Information tab 195
- General tab 195
- Copy/Print tab 196
- Scan/Digital Send tab 197
- Fax tab (Fax models only) 198
- Troubleshooting tab 198
- Security tab 199
- HP Web Services tab 199
- Networking tab 199
- Other Links list 199
- Menu Description 200
- HP Utility (Mac OS X) 201
- Use HP Web Jetadmin software 203
- Economy settings 204
- Set sleep mode 205
- Set the sleep schedule 205
- Product security features 207
- Lock the formatter cage 208
- Upgrade the product firmware 209
- 10 Solve problems 211
- Solve problems checklist 212
- Restore factory-set defaults 215
- Prevent paper jams 218
- Clear jams 219
- Clear jams in Tray 1 222
- 7. Close the front door 224
- 7. Open the front door 226
- 11. Close the front door 228
- Clear jams in the duplexer 233
- 9. Open the front door 236
- 13. Close the front door 238
- 14. Close the rear door 238
- Change jam recovery 239
- Improve print quality 240
- Print a cleaning page 241
- Check the environment 243
- Try a different print driver 244
- Improve copy quality 246
- Calibrate the scanner 247
- Check the paper settings 248
- Edge-to-edge copying 249
- Improve scan quality 251
- Check the resolution settings 252
- Improve fax quality 256
- Check the fit-to-page setting 260
- The product does not print 262
- The product prints slowly 263
- Solve USB connection problems 266
- Solve wired network problems 267
- Solve fax problems 269
- Check fax accessory status 270
- General fax problems 271
- Use Fax over VoIP networks 272
- Problems with receiving faxes 272
- Problems with sending faxes 274
- Fax error codes 275
- Send-fax messages 277
- Receive-fax messages 278
- Remove software (Windows) 284
- CF116-90912 294
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