Hp LaserJet 4345 Multifunction Printer series User Manual download pdf (Page 264)

Repacking the MFP

If HP Customer Care determines that your MFP needs to be returned to HP for repair, follow

the steps below to repack the MFP before shipping it.

CAUTION

Shipping damage as a result of inadequate packing is the customer’s responsibility.

To repack the MFP

1. Remove and retain any DIMMs or flash memory cards that you have purchased and

installed in the printer. Do not remove the DIMM that came with the MFP. Also remove

the HP LaserJet analog fax accessory 300 and any EIO cards that are installed.

CAUTION

Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist

strap, or frequently touch the surface of the DIMM antistatic package and then touch bare

metal on the printer. To remove the DIMMs, see

Installing memory.

2. Remove and retain the print cartridge.

CAUTION

It is extremely important to remove the print cartridge before shipping the MFP. A print

cartridge that is left in the MFP during shipping will leak and entirely cover the MFP with toner.

To prevent damage to the print cartridge, avoid touching the roller on it, and store the print

cartridge in its original packing material or so that it is not exposed to light.

3. Lock the scanner lock.

4. Remove and retain the power cable, interface cable, and optional accessories.

5. If possible, include print samples and 50 to 100 sheets of paper or other print media that

did not print correctly.

6. Include a completed copy of the

Service information form.

7. In the U.S., call HP Customer Care to request new packing material. In other areas, use

the original packing material, if possible. Hewlett-Packard recommends insuring the

equipment for shipment.

250 Appendix B Service and support ENWW

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Hp LaserJet 4345 Multifunction Printer series User Manual Page 264