Hp LaserJet 4345 Multifunction Printer series User Manual Page 263
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Availability of support and service
Around the world, HP provides a variety of service and support options for purchase.
Availability of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by
location. Contact HP Customer Care or to to http://www.hp.com/services/carpack to
determine the services that are available to you and for more information about maintenance
agreements. In general, the MFP will have the following maintenance agreements:
Priority Onsite Service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next business day
This agreement provides next-business-day service, Monday through Friday. This service
agreement comes standard with the MFP for a period of one year. You can purchase an
extension of this agreement.
Installation and maintenance-kit replacement
An HP-authorized service or support provider will come to your site to install the MFP or to
replace the maintenance kits.
ENWW HP maintenance agreements 249
- HP LaserJet 4345mfp Series 3
- User Guide 3
- HP customer care 5
- Table of contents 7
- 3 Printing 8
- 4 Copying 9
- 6 Faxing 10
- 8 Security features 10
- 10 Solving problems 12
- Appendix C MFP specifications 13
- MFP basics 15
- Functions 18
- Speed and throughput 18
- Resolution 18
- User interface 18
- Language and fonts 19
- Copying and sending 19
- Print cartridge 19
- Paper-handling 20
- Connectivity 20
- Environmental features 20
- Minimum system requirements 21
- MFP parts and accessories 22
- Accessories and supplies 23
- Interface ports 24
- Moving the MFP 24
- Software 26
- Printer drivers 27
- Additional drivers 28
- Using the printer drivers 28
- ENWW Software 15 29
- Printer driver Help (Windows) 30
- Printer driver features 30
- HP disk management utility 31
- Uninstalling the software 36
- Loading input trays 37
- Loading trays 2, 3, 4 and 5 38
- ENWW Loading input trays 25 39
- 26 Chapter 1 MFP basics ENWW 40
- 8. Close the tray 41
- Using the control panel 43
- Control-panel layout 44
- Control-panel features 45
- Home-screen navigation 46
- Help system 47
- Retrieve job menu 49
- Information menu 50
- ENWW Paper handling menu 39 53
- Configure device menu 54
- Copying submenu 55
- Enhancement submenu 55
- Sending submenu 56
- ENWW Configure device menu 43 57
- Printing submenu 58
- ENWW Configure device menu 45 59
- PCL submenu 60
- ENWW Configure device menu 47 61
- Print quality submenu 62
- ENWW Configure device menu 49 63
- System setup submenu 65
- ENWW Configure device menu 53 67
- Copy/send settings 69
- MBM-3 Configuration submenu 70
- Stapler/stacker submenu 70
- I/O submenu 71
- EIO X Jetdirect submenu 72
- Embedded Jetdirect submenu 72
- ENWW Configure device menu 59 73
- Resets submenu 75
- Fax menu 77
- Diagnostics menu 78
- ENWW Diagnostics menu 65 79
- Service menu 81
- Printing 83
- Orienting media 84
- ENWW Orienting media 71 85
- Printing documents 86
- Understanding tray order 87
- Customizing tray 1 operation 87
- Selecting the output bin 91
- Printing on envelopes 93
- 80 Chapter 3 Printing ENWW 94
- Printing on special media 95
- Weight and sizes 97
- Setting custom paper sizes 98
- To set custom paper sizes 99
- Setting the registration 103
- Creating and using quick sets 104
- Creating and using watermarks 104
- Resizing documents 105
- Setting the stapling options 106
- To set the stapling options 107
- Using job storage features 108
- Deleting a private job 109
- Storing a print job 109
- Creating a QuickCopying job 110
- Deleting a QuickCopy job 111
- Proofing and holding a job 111
- Deleting a held job 112
- Copy-screen navigation 114
- Basic copying instructions 115
- Copying by using the ADF 117
- Using Job Mode 117
- Adjusting the copy contrast 118
- Reducing or enlarging copies 118
- Background removal 118
- Sharpness 118
- Contrast 118
- Creating a stored copy job 119
- 106 Chapter 4 Copying ENWW 120
- Scanning and sending to 121
- What is SMTP? 122
- What is LDAP? 122
- E-mail configuration 123
- E-mail screen navigation 125
- E-mail basics 126
- Using the address book 128
- Additional e-mail features 130
- Analog faxing 132
- ENWW Analog faxing 121 135
- Digital faxing 136
- Optional output and input 137
- 3-bin mailbox 138
- Mailbox mode (Mac) 140
- Function-separator modes) 140
- Stapler/stacker accessory 141
- (Windows) 142
- Loading staples 143
- Envelope feeder 146
- ENWW Envelope feeder 133 147
- Paper handling menu 149
- ENWW Envelope feeder 135 149
- Security features 151
- Requirements 153
- Using the FIH 153
- Secure Disk Erase 155
- Job-storage features 156
- DSS authentication 157
- Locking the formatter cage 159
- Managing and maintaining the 161
- Using the embedded Web server 162
- Information tab 163
- Settings tab 163
- Digital Sending tab 164
- Networking tab 164
- Other links 165
- Using the HP Toolbox 166
- To view the HP Toolbox 167
- Status tab 167
- Alerts tab 167
- Device Settings window 168
- Toolbox links 168
- TCP/IP assignment 170
- Changing an IP address 170
- Setting the real-time clock 172
- Setting the wake time 173
- Setting the sleep delay 174
- To print an information page 175
- Menu map 175
- Configuration page 175
- HP Jetdirect page 177
- Supplies status page 177
- Usage page 178
- PCL or PS font list 179
- Managing the print cartridge 180
- Checking the supply level 181
- Upgrading the firmware 183
- Cleaning the MFP 187
- To clean the ADF rollers 189
- Calibrating the scanner 192
- The ADF maintenance kit 193
- Solving problems 195
- Solving general problems 196
- Determining MFP problems 198
- Clearing jams 199
- ENWW Clearing jams 193 207
- Clearing jams from the fuser 209
- Clearing jams from the ADF 212
- Clearing staple jams 213
- Solving repeated jams 215
- Using the paper-path test 215
- Understanding MFP messages 217
- Control-panel messages 218
- Accessory lights 230
- HP Jetdirect LEDs 232
- Heartbeat LED 232
- Print-quality checklist 234
- Image defect examples 234
- See Page skew (ADF) 236
- See Vertical lines (ADF) 236
- Light print (partial page) 236
- Light print (entire page) 237
- Dropouts 237
- Gray background 238
- Toner smear 239
- Loose toner 239
- Repeating defects 240
- Repeating image 240
- Misformed characters 241
- Page skew 241
- Curl or wave 241
- Wrinkles or creases 242
- Vertical white lines 242
- Tire tracks 243
- White spots on black 243
- Scattered lines 243
- Blurred print 244
- Random image repetition 244
- Blank page (ADF) 245
- Horizontal lines (ADF) 245
- Image shifted (ADF) 246
- Unexpected image (ADF) 247
- Repetitive defect ruler 248
- Solving e-mail problems 249
- Supplies and accessories 253
- Part numbers 255
- Maintenance kits 256
- Cables and interfaces 257
- Print media 257
- ENWW Part numbers 245 259
- Service and support 261
- HP maintenance agreements 263
- Repacking the MFP 264
- Service information form 265
- MFP specifications 267
- Physical specifications 268
- Electrical specifications 269
- Acoustic specifications 270
- Environmental specifications 271
- Image area 272
- Skew specifications 273
- Media specifications 275
- Envelopes 276
- Envelope margins 277
- Envelope storage 277
- Transparencies 278
- Supported types of media 279
- Face-up delivery only 279
- MFP memory and expansion 285
- Memory overview 286
- Installing memory 288
- Replacing the hard-disk drive 292
- ENWW Installing memory 281 295
- Checking memory installation 296
- Installing EIO cards 298
- Regulatory information 299
- FCC regulations 300
- Protecting the environment 302
- Ozone production 302
- Energy consumption 302
- HP LaserJet printing supplies 303
- Material safety data sheet 304
- For more information 304
- Laser safety statement 307
- Canadian DOC statement 307
- Japanese VCCI statement 307
- Korean EMI statement 307
- Finnish laser statement 308
- Australia 308
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